Placing A Call On Hold; Transferring Calls - Samsung ITP-5021D Quick Reference Manual

INTERNAL CALLS/VOICE ANNOUNCE CALLS
another extension calls your telephone:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.

PLACING A CALL ON HOLD

Calls may be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold may only be picked up from the extension that placed them on
hold. A call placed on System Hold may be picked up at any extension.
SYSTEM HOLD
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD
users cannot get it:
Press the HOLD twice. The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls will always be placed on exclusive hold.

TRANSFERRING CALLS

You can transfer a call by informing the other extension who is calling or with-
out notification.
While on a call, press the TRANSFER button and dial an extension number.
Your call is automatically put on transfer hold.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
-
To place a call on hold:
-
To place a call on hold at your telephone so that other
-
To answer when