Troubleshoot 802.1X Security; Check 802.11 Network Status - Ecom i.roc Ci70-Ex Manual

The computer is connected to the Move closer to an access point or to a different location to
network and you move to a new reestablish communications until you reconnect with the
site to collect data� Your computer network�
now shows you are not connected
to the network�
The computer appears to be con- There may be a problem with the host computer, or with the
nected to the network, but you connection between the access point and the host comput-
cannot establish a terminal emu- er� Check with the network administrator to make sure the
lation session with the host com- host is running and allowing users to log in to the system�
puter�
The computer appears to be con- There may be a problem with the connection between the
nected to the network, but the host access point and the host computer� Check with the network
computer is not receiving any in- administrator or use your access point user's manual�
formation from the i�roc Ci70 -Ex
®
computer�
A network connection icon ap- The computer may not be communicating with the intended
pears in the toolbar, but then dis- access point� Make sure the network name matches the
appears� access point network name� Default network name is IN-
TERMEC�"
The access point may not be communicating with the server�
Ensure the access point is turned on, properly configured,
and has 802�1x security enabled�

Troubleshoot 802.1x Security

Use the following table to troubleshoot problems with your 802�1x security that will
prevent you from connecting to your network, such as an incorrect password�
Problems With 802.1x Security
Problem Solution
The computer indicates it is not Make sure that:
authenticated� • the User Name and Password parameters on the com-
puter must match the user name and password on authen-
tication server� You may need to reenter the password on
both the computer and authentication server�
• on your authentication server, the user and group are al-
lowed and the group policy is allowed to log into the server�
For help, see the documentation that shipped with your au-
thentication server software�
• the IP address and secret key for access point must
match the IP address and secret key on the authentication
server� You may need to reenter the IP address and secret
key on both your access point and authentication server�
• the authentication server software is running on the
server PC�
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You receive a message saying The Date and time are not saved when you perform a clean boot�
server certificate has expired or Reenter the date and time, and then save your changes�
your system date is incorrect" af-
ter you perform a clean boot on
the computer�

Check 802.11 Network Status

If you have trouble connecting to your 802�11 wireless network:
• Make sure you have correctly set network parameters on the computer.
• Check your wireless security settings.
Follow the next procedure to verify available access points and networks, check signal
strength, and view other diagnostics� If you need to contact ecom instruments Product
Support, this information can be helpful in troubleshooting wireless network connec-
tion issues�
1 Tap Start > iSpyWiFi� The ISpyWiFi application launches�
The ISpyWiFi tab shows:
• MAC address and IP address of the 802.11 radio.
• network association status, including the SSID and MAC address of the
access point�
• security configuration.
• radio transmit power and signal strength information.
2 Tap the Scan tab to view a list of available 802�11 networks� The list includes
the signal strength, channel, and MAC address for each network�
• Tap Scan to refresh the screen.
3 Tap the Supp tab to view radio supplicant information, including a list of
supplicant events and authentication status�
• To verify the settings for the currently active security profile,
tap Configure Profile.
Intermec Settings launches for you to configure 802.11 Radio settings.
• To try reconnecting to the network, tap Reconnect.
• To delete the events in the list, tap Clear Events.
4 Tap the Ping tab to run a ping test to the host�
a In the Host field, enter the IP address of the host.
b From the Repetitions list, choose the number of times the computer
will ping the host�
c Tap Ping� The graph shows the amount of time it takes for the host to
return the ping�
Tap List to see this information in a list format�
5 Tap the RSSI tab to view the received signal strength of the host signal�
The information box includes the current signal strength, host SSID name,
MAC address, data rate, and transmit power�
• Tap Mark to place an arrow marker above the graph.
6 Tap the Conf tab to set up a log file that lists RSSI history. This screen
includes the 802�11 radio driver version and available radio modes�
a Check the Log to File check box�
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