D-Link AirPlus XTREME G DWL-G650 Manual page 39

Troubleshooting (continued)
2. I cannot connect to the access point or the wireless router.
!
Make sure that the SSID on the DWL-G650 Wireless Cardbus Adapter is
exactly the same as the SSID on the access point or wireless router.
!
Move the DWL-G650 and the access point or wireless router into the
same room and then test the wireless connection.
!
Disable all security settings. (WEP, MAC address control, AES).
!
Make sure that the access point/router is not locked down to a different
frequency.
!
Turn off your access point and the computer with the DWL-G650. Turn
on the access point, and then turn on the computer with the DWL-G650.
!
Refresh the DWL-G650 Utility.
3. The DWL-G650 Power and Link lights are not on.
!
Check to see if the DWL-G650 Wireless Cardbus Adapter is firmly
inserted into the Cardbus slot of your laptop computer.
4. I forgot my Encryption key.
!
Reset the access point to its factory default settings and restore the DWL-
G650 Wireless Cardbus Adapter to the factory default settings.
5. The computer does not recognize the DWL-G650 Wireless Cardbus
Adapter.
!
Make sure that the DWL-G650 Wireless Cardbus Adapter is properly seated
in the computer's cardbus slot.
!
If Windows does not detect the hardware upon insertion of the adapter,
make sure to completely remove drivers that were previously loaded. To
remove the drivers, do the following:
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