Troubleshooting; Camera Is Offline / Connection Failure - Neurona OP500 User Manual

8.

Troubleshooting

8.1.
Camera is offline / Connectio
Please perform the following diagnostic checks
to connect to your OP500 Camera:
Step 1:
• Verify that all LEDs are illuminate
ConnectedLife Camera Adapte
• To ensure that all ConnectedLife products are o To ensure that all ConnectedLife products are on the same default network,
button for 2 seconds on AX510
to the wall outlet. This will ensure that they are utilizing the factory default
network group. This should enable the AX510
automatically detect each other
• In the event that none of the aforementioned remediation steps have resolved the n the event that none of the aforementioned remediation steps have resolved the n the event that none of the aforementioned remediation steps have resolved the
connection issues, please try
AX520 Camera Adapter.
Step 2:
• Verify that the OP500 Camera is connected to Internet.
powered, the LED light will blink for 10 seconds to indicate LED light will blink for 10 seconds to indicate connection status
The LED status indicator is located
• The status of the OP500 Camera's connection to the Internet can be determined using the The status of the OP500 Camera's connection to the Internet can be determined using the The status of the OP500 Camera's connection to the Internet can be determined using the
following explanation of the LED g explanation of the LED behavior:
o Successful Internet connectivity
o If the LED is blinking on and off slowly
AX510 is connected to the Internet router AX510 is connected to the Internet router
o If the LED is blinking rapidly
router has a connected to Internet
• To you forget the OP500 Camera
pointed object (i.e. paper clip
Press the reset button gently and release
factory default settings. You will then need to follow the instructions for factory default settings. You will then need to follow the instructions for installing
OP500 Camera.
Connection Failure
agnostic checks in the event that the OP500 Camera App is not able
illuminated on AX510 ConnectedLife Adapter and the AX520
Adapter.
AX510 and AX520 ConnectedLife Adapters while they
This will ensure that they are utilizing the factory default ConnectedLife This will ensure that they are utilizing the factory default
should enable the AX510 Adapter and AX520 Camera Adapter to
each other and connect.
lease try to shorten the distance between the AX510 Adapter and
Camera is connected to Internet. When the OP500 C
located on the top of the OP500 Camera, as shown below:
connectivity is indicated by solid white LED
is blinking on and off slowly (i.e. every 1.2 seconds), then verify that the
is blinking rapidly (i.e. every 0.8 seconds), then verify that the
connected to Internet
Camera password that was established during setup,
clip) into the reset hole located on the back of the OP500
gently and release, and this will return the OP500 Camera to its , and this will return the OP500 Camera to its
he event that the OP500 Camera App is not able
nnectedLife Adapter and the AX520
n the same default network, press the RESET
verify that the Internet
that was established during setup, insert a
on the back of the OP500 camera.
13
while they are plugged in
Adapter to
dapter and the
Camera is
status to the Internet.
, as shown below:
verify that the
installing a new