Napoleon PRESTIGE 500 User Manual page 16

16
Problem
Burner output on "high"
EN
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
Infrared burner (if equipped)
flashes back (during
operation the burner
abruptly makes a loud
"whoosh" sound, followed by
a continuous blow-torch type
sound and grows dim.)
Pilot will not light.
(if equipped)
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Possible Causes
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Ceramic tiles overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle
or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in
the burner housing.
Lack of gas.
Obstruction in pilot orifice.
Electrode wire loose or off.
Dirty pilot electrode.
Pilot is actually lit.
Solution
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Turn burner off and allow to cool for at least
two minutes. Relight burner and burn on high
for at least five minutes or until the ceramic
tiles are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner off and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
After turning pilot knob to high, wait
approximately 20-30 seconds for air to purge
the gas supply line while pressing igniter. Fill
propane cylinder. During initial set-up or after
tank has been refilled, it is best to light one
of the tube burners before lighting the pilot
burner. This enables the gas to reach the
valves on the manifold more quickly.
Clean pilot orifice.
Replace lead wire.
Clean pilot electrode.
The pilot flame, especially on natural gas units
is very difficult to see. Place your hand 1 in. (2.5
cm) above grill surface over the pilot burner to
feel for heat.