Troubleshooting; Information Codes - Samsung NE59J7630 Series User Manual

Troubleshooting

Problem
Strong odor.
Fan noise.
Oven racks are
difficult to slide.
DRAWER
Problem
The Drawer does
not slide smoothly
or drags.

Information codes

OVEN
Displayed Code
C-20
C-21
C-d1
C-d0
68 English
Manual User_NE59J7630SS_AA_DG68-00598A-00_EN.indd 68
Possible cause
An odor coming from the
insulation around the inside of
the oven is normal for the first
few times the oven is used.
A convection fan may
automatically turn on and off.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Possible cause
The drawer is out of
alignment.
The drawer is over-loaded or
the load is unbalanced.
Possible cause
The oven sensor is open
when the oven is operating.
The oven sensor is short
when the oven is operating.
This code occurs if the
internal temperature rises
abnormally high.
This code occurs if the door
lock is mispositioned.
This code occurs if the
Control key is short for
1 minute.
Solution
Operate the oven at the bake setting at
400 °F for 1 hour.
This is normal operation, and not a
system failure. Use the oven as usual.
Apply a small amount of vegetable oil
to a paper towel and wipe the edges of
the oven racks with the paper towel.
Solution
Fully extend the drawer and push it all
the way in. See the page 62.
Reduce weight. Redistribute drawer
contents.
Solution
Press OVEN OFF and restart the oven. If
the problem persists, disconnect all power
to the range for at least 30 seconds and
then reconnect the power. If this does not
solve the problem, call for service.
Press OVEN OFF and restart the oven. If
the problem persists, disconnect all power
to the range for at least 30 seconds and
then reconnect the power. If this does not
solve the problem, call for service.
2015-01-19 9:30:47