Samsung NE59J7630 Series User Manual page 65

Troubleshooting
COOKTOP
Problem
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
The surface units
will not turn on.
Areas of
discoloration on
the cooktop.
The surface unit
frequently cycles
on and off.
The surface unit
stops glowing
when changed to a
lower setting.
Scratches or
abrasions on the
cooktop surface.
64 English
Manual User_NE59J7630SS_AA_DG68-00598A-00_EN.indd 64
Possible cause
You may be using
inappropriate cookware.
In some areas, the power
(voltage) may be low.
A fuse in your home may be
blown or the circuit breaker
tripped.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
The surface is hot and the
model features a light-colored
cooktop.
The element will cycle on and
off to maintain the power
setting.
The cooktop is being cleaned
improperly.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
Cookware has been slid across
the cooktop surface.
Solution
Use pans which are flat and match the
diameter of the surface unit selected.
Cover the pan with a lid until the
desired heat is obtained.
Replace the fuse or reset the circuit
breaker.
Check if the correct control is set for
the surface unit you are using.
Refer to the section on the care and
cleaning of the glass cooktop on pages
57-59.
This is normal. The surface may appear
discolored when it is hot. This is
temporary and will disappear as the
glass cools.
This is normal operation, and not a
system failure. Use the oven as usual.
Scratches are not removable. Tiny
scratches will become less visible
in time as a result of cleaning. Use
ceramic glass top cleaning cream. Do
not use chemical or corrosive agents.
These agents may damage the surface
of the product.
To avoid scratches, use the
recommended cleaning procedures.
Make sure cookware bottoms are clean
before use, and use cookware with
smooth bottoms.
2015-01-19 9:30:47