Troubleshooting - Sony Rolly SEP-30BT Operating Instructions Manual

Troubleshooting

(continued)
Symptom
There is no sound.
Noise is generated.
Motion is not played.
The side lamps light up in red, and
the player skips the track you want to
listen but plays the next track.
The side lamps light up in red, and
motion is not played.
The Play-button indicator flashed,
and music playback stopped
automatically.
The Play-button indicator flashed,
and motion playback stopped
automatically.
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Cause/Remedy
The volume may be set to the minimum. Adjust the

volume ( page 30).

A device emitting radio sounds, such as a mobile phone, is

being used near the player.
When using devices such as mobile phones, keep them

away from the player.
The remaining battery power is insufficient.

Charge the battery sufficiently ( page 12)


The assigned motion does not involve movement.

Check the motion data on Rolly Choreographer.

You click the Play-button only once.

Double-click the Play-button.

The music or motion file is damaged.

Movable parts (arms, wheels) have been tucked in or have

collided against something.
Free the movable parts from obstacles. When the side

lamps go out, double-click the Play button. The player
will start playing motion.
 The music or motion file is damaged.
 If heat is built up in the player, the player stops playback
automatically, and enters power-saving mode.
If heat is built up in the player, the player stops playing

motion automatically, and continues playing music only.
Symptom Cause/Remedy
The left and right shoulders are out The shoulders may come out of position depending on the

of position. circumstances where the player is used. For a remedy, visit
the website below.
http://rolly.sony-europe.com/support
The player gets warm. The player gets warm during operation. This is normal

and not cause for concern.
Motion and side lamps do not act Due to the characteristics of the player, motion and side

according to the motions created lamps may act differently from those same motions
using Rolly Choreographer. created using Rolly Choreographer.
There is sufficient remaining battery The battery has deteriorated and should be replaced.

power, but playback cannot be done. Consult your nearest Sony dealer or Sony Service

Center.
Some music tracks cannot be played. If you add or delete files in the "RMF, " "RSF, " or "SMDB"

folder on the player, or delete or rename these folders,
some music tracks may not be displayed in the Rolly list
on Rolly Choreographer and they may not be played on
the player.
continued
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