Troubleshooting - Alcatel Multiline DECT 312 User Manual

TROUBLESHOOTING

The handset cannot be used.
No dial tone.
Caller ID is not working.
The battery depletes soon after
recharging.
Cannot transfer a call.
Missing incoming calls or not
able to make out going calls
'Out of Range' shows on the
LCD of a handset
Error
Make sure the power cord of the base
station is connected to a power source.
Make sure the batteries are charged and
inserted correctly.
Make sure the phone cables are properly
connected to the RJ-11 phone jacks.
Make sure the handset is registered to the
base station.
Make sure the power cord of the base
station is connected to a power source.
Make sure the phone cables are properly
connected.
Contact your local phone service provider.
Wait for the handset to ring at least once
before picking up.
If the caller has withheld caller ID on their
phone, the phone number will not be
displayed.
Replace the batteries with RECHARGABLE
AAA Types
Make sure the handset number you have
entered is correct.
Make sure the target handset has been
registered to the same base station.
It could be that one of the lines has a fault.
Turn the power Off then On at the base, if
one of the lines is faulty the Line LED on
the base will flash. Go to the main socket
for this line and plug a standard phone
directly into the socket. If no dial tone
report to your line provider. When the line
is fixed turn the power Off then On and
the line LED should stop flashing.
You have gone out of range of the Base.
Replace the handset in it's charger for 1
minute and it will reset.
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Solution