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Product FAQ
A. Web snapshot and recording doesn't work in windows 7?
Due to windows authority limitation, please use following procedure to fix this problem.
Right click on "Internet Explorer" icon and choose "Run as administrator". All operations on
camera web page can work normally then.
B. After login camera, image page shows "connecting" message without showing image
instead?
Please check following settings to fix.
Local Area Network (LAN)
1. Has FFDShow decoder software installed already?
(1) The very first time connecting to camera web page, system would ask to install FFDShow.
Please install with default settings.
(2) Install FFDShow from product installation CD.
Internet (WAN)
2. Please check upload/download bandwidth and router setting.
(1) Insufficient bandwidth may cause image unable to connect. Please check the networking
bandwidth with your network service provider. Change IP camera Bitrate and FPS to
moderate value to transfer.
(2) Router firewall may block connecting protocols. Please make sure Web and RTSP ports
are added into port forwarding or NAT service of router.
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