CognitiveTPG M320 User Manual
  1. Manuals
  2. Brands
  3. CognitiveTPG Manuals
  4. Label Maker
  5. M320
  6. User manual

CognitiveTPG M320 User Manual

Cognitivetpg m320 mobile receipt and label printer
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
M320 Mobile Receipt and Label Printer
USER GUIDE

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the M320 and is the answer not in the manual?

Questions and answers

Related Manuals for CognitiveTPG M320

Summary of Contents for CognitiveTPG M320

  • Page 1 M320 Mobile Receipt and Label Printer USER GUIDE...
  • Page 2 All information in this document is subject to change without notice, and does not represent a commitment on the part of CognitiveTPG. No part of this document may be reproduced for any reason or in any form, including electronic storage and retrieval, without the expressed written permission of CognitiveTPG.
  • Page 3 Agency Compliance and Approvals     CE CLASS B EN 55022:2006 +A1:2007 EN 55024:1998+A1:2001+A2:2003 EN 61000-4 SERIES REQULATIONS FCC CFR Title 47 Part 15 Subpart B:2011 Class B ICES-003 Issue 4:2004 Class B AS/NZS CISPR22---ITE AS/NZS 4268-----RF(WIFI & BT) Following standards for SAR( WIFI) Radio communications (Electromagnetic Radiation —...
  • Page 4 The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste. CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.    ...
  • Page 5 The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter.           Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
  • Page 6   Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption  Rate – Taux d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes  spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi‐Fi)      Ce périphérique a également été évalué et démontré conforme aux limites d'exposition  radio‐fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes  sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth)      NCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大 功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條) 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用， 並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科 學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)  ...

  • Page 7: Table Of Contents

    Contents 1. Introduction ......................1 1.1 Product Introduction ..................... 1 1.2 Product Features ....................2 1.2.1 Printer Standard Features ................2 1.2.2 Printer Optional Features ................3 1.3 General Specifications ..................3 1.4 Print Specifications ....................4 1.5 Media Specifications ..................... 4 2.
  • Page 8 6.2 Printer Function ....................27 6.3 Calibrating Media Sensor by Diagnostic Tool ........... 28 6.3.1 Auto Calibration ..................28 6.4 Setting Wi-Fi by Diagnostic Tool (Optional) ............. 29 6.5 Setting Bluetooth by Diagnostic Tool (Optional) ..........30 7. Troubleshooting ....................31 7.1 Common Problems ....................

  • Page 9: Introduction

    The M320 mobile printer is a lightweight and ergonomically designed printer that enables you or your customer to wirelessly print receipts or labels on-demand. Our M320 is designed to withstand nearly any environment from the extreme cold, to the dusty warehouse, to the pristine hospital. Its IP54-rated protective case makes it resistant to dust and water and its rubber over-mold design provides an extra level of protection from drops or bumps.

  • Page 10: Product Features

    1.2 Product Features 1.2.1 Printer Standard Features   The printer offers the following standard features. Product standard feature Direct thermal printing Black mark reflective sensor Head open sensor 3 operation buttons (On/off, feed, and cover-open) 2 color LED for printer status, 3 LEDs for battery status USB 2.0 (full speed) interface 8 MB SDRAM memory 4 MB FLASH memory...

  • Page 11: Printer Optional Features

    1.2.2 Printer Optional Features   The printer offers the following optional features. User Factory Product option feature options options 802.11 b/g wireless   ○ Bluetooth 2.0 ○   CPCL emulation (with Bluetooth) ○ Black mark sensor position   ○ (left / right / center) Charge station 1 cell ○...

  • Page 12: Print Specifications

    1.4 Print Specifications   Print Specifications M320 Print head resolution 203 dots/inch (8 dots/mm) Printing method Direct thermal Dot size 0.125 x 0.125 mm (width x length) (1 mm = 8 dots) Print speed 2, 3, 4 ips selectable (inches per second) Up to 4 ips Max.

  • Page 13: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection     This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the printer. Please retain the packaging materials in case you need to reship the printer.  ...

  • Page 14: Printer Overview

    2.2 Printer Overview     2.2.1 Front View                                                     1. LED indicator 2. Feed button 3.

  • Page 15: Interior View

    2.2.2 Interior View                                                               1. Tear edge 2. Print head 3.

  • Page 16: Rear View

    2.2.3 Rear View                                                 1. Li-ion battery 2. Battery open clasp 3. USB interface 4. Power jack 5.

  • Page 17: Operator Control

    Battery charge level Green 2/3 charged level LED indicator (solid) 1/3 charged level Blue (solid) Wireless device is ready Wireless status LED Wireless device is Blue (blinking) indicator communicating   Note: Wireless module is optional for the M320 model.  ...
  • Page 18   Keys Function 1. Press and hold for 2-3 seconds to turn on the printer. 2. Press and hold for 2-3 seconds to turn off the printer. 1. Ready status: Feed one label 2. Printing status: Pause the print job  ...

  • Page 19: Setup

    3. Setup 3.1 Install the Battery   1. Insert the left side to install the battery at the rear of the printer.                             2. Push the right side of the battery.  ...

  • Page 20: Charge The Battery

    3.2 Charge the Battery   It takes 2 to 3 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles.   3.2.1 Charge the Battery     1. Open the interface cover and plug the power cord to the power jack.

  • Page 21: Charge By Charger Station (Optional)

    3.2.2 Charge by Charger Station (Optional)     1. Plug the power cord to the power jack on the charger station.                       2.   Install the battery in the charger station. (Refer to steps on section 3.1)  ...

  • Page 22: Charge By Vehicle Power Adaptor (Optional)

    3.2.3 Charge by Vehicle Power Adaptor (Optional)     Open the interface cover and plug the power cord to the power jack.                                 Plug the vehicle power adaptor into the car cigarette lighter socket.

  • Page 23: Communicate

    3.3 Communicate 3.3.1 Connecting with the Communication Cable       * USB to USB Cable (Optional)   Open the interface cover and connect the printer to the computer with USB cable.   USB interface     USB connector (Printer)  ...

  • Page 24: Connecting With Bluetooth (Optional)

    3.3.2 Connecting with Bluetooth (Optional)     Turn on the printer and make sure the Bluetooth of device is open. Default Name BT-SPP   0000 Note: Please refer to section 6.5 to change the name of default and PIN.  ...

  • Page 25: Loading The Media

    3.4 Loading the Media       Open the printer media cover by pressing the media cover release button.                             Use a coin to rotate the media holder adjustment knob, and the media holder should be placed at the correct place to fit the...
  • Page 26 Place the media roll at the correct side, and pull out enough paper over the tear edge.                           Press each side of media cover to close the media cover and make sure the media cover closed correctly.

  • Page 27: Accessories

    4. Accessories 4.1 Install the Belt Clip   Refer to figure beside. Loop the belt clip through the slot below the battery.                           Fasten the belt clip with 2 buttons.

  • Page 28: Install The Ip54-Rated Environmental Case With Shoulder Strap (Optional)

    4.2 Install the IP54-rated environmental case with shoulder strap (Optional)   Open the case top cover.         Top cover                             Put the printer into the case.  ...

  • Page 29: Power-On Utilities

      5. Power-on Utilities   There are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button( ) then turning on the printer power simultaneously and release the button at different positions of LED indicator.  ...

  • Page 30: Self-Test And Dump Mode

    5.2 Self-test and Dump Mode     Please follow the steps below. 1. Turn off the power switch. 2. Hold on the FEED button( ) then turn on the power switch. 3. Release the FEED button( ) when the indicator becomes blinking.
  • Page 31 Self-test   Printer will print the printer configuration after media sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space.     Printer model name Main board firmware version Printer serial number Printed mileage...

  • Page 32: Dump Mode

    Dump mode   Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 33: Printer Initialization

    5.3 Printer Initialization     Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the FEED button( ) then turn on the power switch. 3.

  • Page 34: Diagnostic Tool

    6. Diagnostic Tool   Cognitive TPG’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues.

  • Page 35: Printer Function

    6.2 Printer Function     1. Select the PC interface connected with bar code printer.       The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.  ...

  • Page 36: Calibrating Media Sensor By Diagnostic Tool

    5. Select the media type and click the “Calibrate” button.                                   Note: The M320 can only support black mark and continuous of media type.  ...

  • Page 37: Setting Wi-Fi By Diagnostic Tool (Optional)

    6.4 Setting Wi-Fi by Diagnostic Tool (Optional)     1. Make sure the media is installed ready and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB)  ...

  • Page 38: Setting Bluetooth By Diagnostic Tool (Optional)

    6.5 Setting Bluetooth by Diagnostic Tool (Optional)     1. Make sure the media is installed ready and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB)  ...

  • Page 39: Troubleshooting

    7. Troubleshooting   7.1 Common Problems     The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 40   * The printer is in Hex Dump   * Turn off and on the printer to skip the   mode. dump mode. Irregular printing * The RS-232 setting is * Re-set the Rs-232 setting. incorrect.  ...

  • Page 41: Maintenance

    8. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab Lint-free cloth Vacuum / Blower brush 100% Ethanol or Isopropyl Alcohol     2.
  • Page 42                                                         CognitiveTPG, LLC  950 Danby Road, Suite 200, Ithaca, NY 14850  Toll Free: 800‐732‐8950    Phone: 607‐274‐2500  www.CognitiveTPG.com  Copyright 2014 CognitiveTPG. All Rights Reserved.  M320‐UG00001 Rev A             ...

Table of Contents