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CognitiveTPG Advantage DLX User Manual

Thermal label printer
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Summary of Contents for CognitiveTPG CognitiveTPG Advantage DLX

  • Page 1 CognitiveTPG Advantage DLX Manual More information available at POSMicro.com QUESTIONS? BULk DISCOUNTS SE HaBLa Ask the experts at POSMicro.com. ESpañOL FREE SHIPPING* 1.800.241.6264 Live Chat Now support@POSMicro.com Monday - Friday 6 AM to 5 PM Pacific Time *Free ground shipping to the continental USa on orders over $100.
  • Page 2 User’s Manual 105-296-01 Revision B 5/13/2009 Copyright © 2009 CognitiveTPG - 1.800.732.8950...
  • Page 3 ® CognitiveTPG™ and Advantage DLX™ are trademarks of ATSI Holdings, Inc. Microsoft Windows™ are trademarks of Microsoft Corporation. Other product and corporate names used in this document may be trademarks or registered trademarks of other companies, and are used only for explanation and to their owner’s benefit, without intent to infringe. All information in this document is subject to change without notice, and does not represent a commitment on the part of Cognitive.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1 : Introduction................5 Welcome......................5 Package Contents ..................5 Operating Environment................5 Storage and Transportation Environment ..........5 Printer Feature Overview ................6 Front/ Rear View ...................6 Inside View .....................7 Chapter 2 : Printer Installation..............8 Setting up the Advantage DLX Printer...........8 Connecting the Interface and Power Cables........8 Loading Thermal Transfer Ribbon............9 Loading Media ..................11...
  • Page 5 Primary Language ................19 Thermal Mode ..................19 Label Positioning..................19 Print Width...................19 Auto Recalibration ................19 Auto Top Of Form ................19 Indexing....................19 Label Presentation................20 Top of Form Adjust ................20 Shift Left ....................20 Fonts and Objects..................20 Loading Fonts and Objects..............20 Deleting Fonts and Objects...............20 Profile Management...................21 Obtaining Printers Current Profile..........21 Saving the Current Printer’s Profile..........21...

  • Page 6: Chapter 1: Introduction

    Chapter Chapter 1: Introduction Welcome Congratulations on the purchase of a CognitiveTPG Advantage DLX thermal label printer. With its 2-year warranty and durable design, the Advantage DLX provides professional quality label printing and performance. CognitiveTPG is committed to providing a reliable product and user experience.

  • Page 7: Printer Feature Overview

    Printer Feature Overview Please take a moment and become familiar with the features and nomenclature of the Advantage DLX printer. Front/ Rear View Component Function A – Power and Ready Indicators Indicate current printer status B – Feed Button Advances media C –...

  • Page 8: Inside View

    Inside View Component Function A – Printhead Printing mechanism B – TT Spindle Ribbon take up spindle C – Platen Roller Friction feed printing surface D – Printhead Latches Latches for printhead mechanism E – Media Tray Place label rolls in media tray F –...

  • Page 9: Chapter 2: Printer Installation

    Chapter Chapter 2: Printer Installation Setting up the Advantage DLX Printer Connecting the Interface and Power Cables IMPORTANT! PRIOR TO CONNECTING THE INTERFACE AND POWER CABLE TO THE PRINTER, MAKE SURE THAT THE PRINTER IS TURNED OFF. 1. Connect the power cable to the AC adapter. 2.

  • Page 10: Loading Thermal Transfer Ribbon

    Loading Thermal Transfer Ribbon NOTE: THIS STEP IS FOR THERMAL TRANSFER MODEL ADVANTAGE DLX PRINTERS. USE ONLY COGNITIVE APPROVED THERMAL RIBBON. FOR MORE INFORMATION ON COGNITIVETPG APPROVED SUPPLIES CONTACT US AT 800-732-8950 EXT. 2. Position ribbon in front of printer and raise the dust cover.
  • Page 11 5. Lower the print head. Do not latch the printhead at this time. 6. Align the notches on the left side of the ribbon take up core with the left spindle. 7. Gently pull the right take up spindle and insert the right side of the ribbon take up core.

  • Page 12: Loading Media

    Loading Media NOTE: USE ONLY COGNITIVETPG APPROVED MEDIA. FOR MORE INFORMATION ON COGNITIVETPG APPROVED SUPPLIES CONTACT US AT 800-732-8950 EXT. 2. 1. Raise the dust cover. 2. Place the media roll in the media tray keeping the media guide to the right hand side. 3.

  • Page 13: Chapter 3: Software Installation

    Chapter Chapter 3: Software Installation Installing CognitiveTPG Administrator and Loading Print Drivers 1. Go to using your Internet http://www.CognitiveTPG.com/Downloads_18.aspx Browser. 2. Follow the applicable instructions under the Utility Section. NOTE: DOWNLOADING COGNITIVETPG ADMINISTRATOR WILL INSTALL THE UTILITY PRINT DRIVERS. THE COGNITIVETPG ADMINISTRATOR UTILITY IS REQUIRED FOR CONFIGURING, TROUBLESHOOTING AND UPDATING THE ADVANTAGE DLX PRINTER.

  • Page 14: Installing Printer Via Serial/Parallel

    4. Select Include this location in the search, and then click the Browse button. 5. Select the location: C:\Program Files\Cognitive Solutions Printing Support\Driver Files and click Next. 6. Click Continue Anyway. 7. Click Finish to complete installation. Installing Printer via Serial/Parallel MPORTANT! COGNITIVETPG ADMINISTRATOR AND THE PRINTER DRIVERS MUST BE LOADED PRIOR TO INSTALLING THE PRINTER.
  • Page 15 4. Select Add a printer and the Add Printer Wizard will appear. 5. Click Next. 6. Select Local printer attached to this computer and click Next. 7. Select Use the following port: and choose the appropriate Serial or Parallel port, then click Next.
  • Page 16 9. Select Keep existing driver (recommended) and click Next. 10. Provide a Printer name: and select if the Advantage DLX will be the default printer then click Next. 11. Select Do not share this printer then click Next. 12. Select No when asked Do you want to print a test page? then click Next.

  • Page 17: Chapter 4: Cognitivetpg Administrator

    Chapter Chapter 4: CognitiveTPG Administrator CognitiveTPG Administrator is a Java based utility designed for installation on various operating system platforms. Administrator allows complete control over the profiles and settings of the Advantage DLX printer. Connection Settings Connecting Via USB 1. Select the System Printer Connection radio dial.

  • Page 18: Serial Connection Parameters

    Serial Connection Parameters • Baud Rate • XON/XOFF • Buffer Size • Buffer Overflow Ethernet Connection Parameters • IP Address • Net Mask • Gateway • DHCP • LPD • RTEL • RTEL Port • Ethernet Text Buffer Printer Settings Print Speed The Print Speed value sets the printing speed of the printer.

  • Page 19: Debug Report Level

    Debug Report Level Specifies the method by which the printer reports error. Values: • None = Turns error reporting Off. • Serial = Printer sends error report to host device via serial port. • Serial & Label = Printer sends error report via serial port and prints an error label.

  • Page 20: Primary Language

    Primary Language Selects the primary command language the printer uses. The Advantage DLX uses Cognitive Printer Language (CPL) as the default command language. Select between CPL, EcPL, and ZcPL command languages. NOTE: THE ADVANTAGE DLX CURRENTLY DOES NOT SUPPORT TPCL COMMAND LANGUAGE.

  • Page 21: Label Presentation

    Label Presentation Label presentation advances media out of the printer after printing a label and then retracts the media prior to printing the next label. • Advance = Distance the media advances after printing a label. • Retract = Distance the media retracts prior to printing a label. •...

  • Page 22: Profile Management

    Profile Management Manage the settings of the Advantage DLX using the Profile Management section of CognitiveTPG Administrator. Profile Management displays a list of the printer’s current variable settings. Obtaining Printers Current Profile 1. Select the Profile Management tab in Cognitive Administrator. 2.

  • Page 23: Updating Firmware

    Updating Firmware 1. Select Firmware Upgrade tab. 2. Click the Select Firmware File button. 3. Select the appropriate Firmware file and click Ok. 4. Click the Update Firmware button. CAUTION! TURNING THE PRINTER OFF DURING FIRMWARE INSTALLATION COULD DAMAGE THE PRINTER.

  • Page 24: Chapter 5: Advanced Dlx Features

    Chapter Chapter 5: Advanced DLX Features USB A Port Loading Firmware Using a USB Flash Drive 1. Create a folder on the USB flash drive at the root level named Cognitive. 2. Inside the Cognitive folder create a folder named Firmware. 3.

  • Page 25: Loading Formats Using A Usb Flash Drive

    Loading Formats Using a USB Flash Drive 1. Create a folder on the USB flash drive at the root level named Cognitive. 2. Inside the Cognitive folder create a folder named Objects. 3. Place the desired Stored Label Formats or Menuing Program into the Objects folder.

  • Page 26: Chapter 6: Cleaning And Maintenance

    Chapter Chapter 6: Cleaning and Maintenance For optimal printhead performance CognitiveTPG recommends cleaning the thermal printhead every 5,000 inches. Proper maintenance reduces replacement costs by extending the life of the printhead and improves the performance of the printer. IMPORTANT! DISCONNECT THE POWER PRIOR TO CLEANING THE ADVANTAGE DLX . Cleaning the Printer Clean the exterior of the printer and the media tray using a lint-free cloth, and if necessary, a mild detergent solution.
  • Page 27 Copyright © 2009 CognitiveTPG - 1.800.732.8950...

  • Page 28: Chapter 7: Troubleshooting

    Chapter Chapter 7: Troubleshooting Use the chart below for troubleshooting your Advantage DLX printer prior to contacting Technical Support. If you are unable to resolve the problem using the chart below, please contact our Technical Support staff at 1-800-732-8950 ext. 4. Symptom Possible Cause Recommended Solution...

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