GMC 2012 Terrain Owner's Manual page 396

13-2 Customer Information
STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada,
call General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance representative:
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left
of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility.
That is why we suggest following
Step One first.
STEP THREE U.S. Owners:
Both General Motors and
your dealer are committed to
making sure you are completely
satisfied with the new vehicle.
However, if you continue to remain
unsatisfied after following the
procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filling out a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
®
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue
its participation in this program.