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Appendix A. Problem Solving - IBM Preferred USB Keyboard with Hub User Manual

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Appendix A. Problem solving

Computer problems can be caused by hardware, software, or user error. You
might be able to use the information in this section to solve problems yourself,
or gather helpful information you can pass on to a service technician.
Review the following problem descriptions to determine if they fit your
situation.
The keyboard does not work after you connect it to the computer.
Take the following actions:
1. Remove and reattach the keyboard cable.
2. Check the computer manual for instructions about the installation of USB
devices. Follow all procedures.
A device does not operate after you connect it to the hub.
v Connect one device at a time to the hub. If a device does not work, attach it
to the other connector on the hub determine if there is a problem with a
connector.
v If the device works with one connector and not the other, the keyboard hub
might need service. For information on obtaining help and service, go to
"Appendix B. Help and service information" on page B-1.
v If the device does not work with a connector that works with another USB
device, the device might need service. Contact the manufacturer of your
device for information on obtaining help and service.
For more information on obtaining online and technical support, see
"Appendix B. Help and service information" on page B-1.
© Copyright IBM Corp. 2000
A-1

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