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9. Troubleshooting Guide
Symptom
The door stops or moves
very slowly under battery
(Optional Battery Back
Up Accessory)
Courtesy Light flashes
and the opener beeps
5 times after each
operation
The SERVICE LED has
started to flash and is
beeping numerous times
The Open (Green) LED
and Close (Red) LED are
flashing alternatively
The Open (Green) LED
continues to flash
The Close (Red) LED
continues to flash
If You Need a Service Call
If the opener needs a service please call the dealer
who installed the garage door opener (their contact
details are usually on a sticker on the back of your
garage door). For product assistance contact 13 62 63
within Australia.
BEFORE CALLING you should have the following
information to assist in providing the appropriate service:
1.
Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?
2.
What is the current light status on the opener?
3.
Manually disengage the door (Section 6.1).
How easy is it to manually open and close the door?
4.
What model is the opener? (Model no. information is located at the rear of the opener)
5.
Who installed the opener? (Dealer details should be on a sticker on the back of your garage door)
6.
When was it installed? (If known)
®
Controll-A-Door
Prodigy SDO-2V3 Tri-Tran+
Possible cause
The batteries may have little to
no charge
The opener has reached
the number of cycles
recommended before servicing.
A Fault has been detected. The
fault will be active each time an
attempt is made to operate the
door.
Opener is overloaded
Door obstructed when opening
Door obstructed when closing
Limits may be cleared
TM
Home Owner's Manual
Remedy
Connect mains power and leave the
batteries to charge. The batteries
may take 24 to 48 hours to reach
their maximum charge capacity.
See (Section 10.5) Contact your
dealer and arrange a door service.
Alternatively press CODE SET button
once to reset the service counter.
Record opener function in (Fig 9.1)
then press the CODE SET button
once to reset the opener. If the fault
continues to be tripped contact your
dealer for support.
Discontinue use and Contact your
dealer for support.
Clear away any obstructions and
test door opens correctly. (If door is
damaged, contact your dealer).
Clear away any obstructions and
test door closes correctly. (If door is
damaged, contact your dealer).
Remove all power sources (including
the battery backup). Wait till all lights
are out (10-15 secs), then reconnect
power. If Red LED is flashing,
limits are not set. Contact dealer
immediately and discontinue use.
Date
Time
Fig. 9.1
Diamond PD Power Drive : Instruction
© Copyright 2014 B&D Doors
13
Number of
Beeps
Manual
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