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® GrandSTAR Internet Jukebox 22022603 Volume 1 of 1 Rev. G...
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GrandSTAR Internet Jukebox Safety Safety IMPORTANT SAFETY INFORMATION 1. Read these instructions. 10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the jukebox. 2. Keep these instructions.
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Safety GrandSTAR Internet Jukebox CAUTION! The lightning flash with arrowhead symbol, within an equilateral triangle is intended to alert the user to the presence of non- insulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Service Features: .........................1-2 Unpacking Instructions ......................1-3 Doors ............................1-3 Visual Inspection ........................1-3 Handy Case ..........................1-3 Warranty Registration Card ......................1-3 Major Components of the GrandSTAR ..................1-4 Core Computer ........................1-4 Touch-screen 19” LCD Monitor ....................1-4 System Power Supply ......................1-4 Transformer Assembly ......................1-4 Rowelink Controller ......................1-4 LED Controller ........................1-4...
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Contents GrandSTAR Internet Jukebox SECTION: 3 SOUND SYSTEM SETUP ..................3-1 Introduction ..........................3-1 Extension Speaker Operation ....................3-1 70-Volt Speakers ........................3-1 Low Impedance Speakers ....................3-2 Selecting Speaker Power ......................3-3 General Instructions ......................3-3 Selection Procedures ......................3-3 Extension Speakers Connected E1 to E7 ................
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GrandSTAR Internet Jukebox Contents Introduction ..........................7-1 Power Supply Board .........................7-2 +9 V LED ..........................7-2 +12 V LED ..........................7-2 +24 V LED ..........................7-2 Rowelink Controller ........................7-2 5 VDC, 12 VDC, 24 VDC LEDs ....................7-2 IR RCV LED .........................7-2 KID RL TX LED ........................7-2 Core Computer RL RX LED ....................7-2...
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Contents GrandSTAR Internet Jukebox Component Identification and Location (Internal View, Right Hand Side) ......8-20 Shell Assembly (Front View with Lower Door Removed) ............8-22 Bill Acceptor Assembly ......................8-24 Core Computer Assembly - Exploded View ................8-26 LED Controller Assembly ......................8-28 Transformer Assembly ......................
- the AMI Entertainment ® network. This network is a digital platform that delivers music across the Internet to Rowe Jukeboxes anywhere. The GrandSTAR jukebox is an Internet-enabled jukebox that allows all the traditional functions of a jukebox backed by the power of the Internet.
Unpacking & System Description GrandSTAR Internet Jukebox GrandSTAR Jukebox Features The major GrandSTAR features are: General Features: • Sturdy construction and reliable design • Conveniently located customer, operator, and service controls • All major components are modular and easy to replace, if needed •...
Damage claims are your responsibility. Do not return damaged merchandise until after your claim has been established. Once your claim has been established, merchandise may be returned to your Rowe distributor for repair. The invoice amount for repair charges can then be collected from the carrier.
The system power supply produces +9 VDC, +12 VDC, +24 VDC, and contains a relay to switch the jukebox lights, touch-screen monitor, and the Bill Acceptor ON or OFF. It has an IEC 320 power inlet, two 6A circuit breakers, a 3A breaker (unused in GrandSTAR) and two 4A fuses.
If an existing 100 foot cable is already in place, you can use the 3-wire or 4-wire (see Figure 3-6) alternate wiring. • The POWER button turns the GrandSTAR Jukebox lights, touch-screen monitor and Bill Acceptor ON or OFF. •...
GrandSTAR Internet Jukebox Unpacking & System Description GrandSTAR Specifications General Depth ......................... 25-1/2 in. Width ......................... 41-1/2 in. Height ........................ 63-1/2 in. Power Requirements ................120 VAC 60 Hz. 1200 watts 11.9 amps Pricing ....................See “Credit Pricing” in The “Network Setup and Jukebox Operation Manual” (P/N21822693) Bill Acceptor ......
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GrandSTAR Internet Jukebox Installing Hard Drive & Testing Section: 2 Installing Hard Drive & Testing Installing the Hard Drive The system will not operate without a Hard Drive installed. These are sold separately and are available with several preloaded music genres - Country, Hard Rock, R&B/Soul, etc.
Installing Hard Drive & Testing GrandSTAR Internet Jukebox 4. Place the hard drive in the housing (Note the hard drive connector's relationship to the hooks) and secure it by tightening the four spring-loaded screws as shown in Figure 2-2. POSITION DRIVE AS...
GrandSTAR Internet Jukebox Installing Hard Drive & Testing 5. Carefully extend the IDE cable from inside the Core Computer and connect it to the hard drive. Locate a 4-pin power connector from the ATX Power Supply and connect it to the hard drive also. Refer to Figure 2-3.
Installing Hard Drive & Testing GrandSTAR Internet Jukebox 6. Rotate the housing into position and hook it into the slots on the Core Computer cover. Slide the Hard Drive Clamp over the spring-loaded screw and secure the clamp in place by tightening the Thumbscrew. Carefully dress the Hard Drives IDE and Power Cable.
GrandSTAR Internet Jukebox Installing Hard Drive & Testing Testing the Unit Once the jukebox is powered on and the user interface is running (see Figure - Jukebox User Interface), try the following procedures before moving and installing the unit at the venue:...
Installing Hard Drive & Testing GrandSTAR Internet Jukebox Credit Test Insert a dollar bill into the Bill Acceptor and ensure that the increment in credits corresponds with the pricing scheme for the jukebox. See Bill Acceptor settings on page 5-5 for the factory settings of the Bill Acceptor.
Setup, Jukebox Operation, Operator Setup Screens” for setup information. Connection Rules The first time you boot up the GrandSTAR with your hard drive, a 60-day licensing grace period will begin. If at the end of these 60 days your jukebox has not connected to the AMI Entertainment Network to validate its’...
GrandSTAR Internet Jukebox Wireless Router Reception The GrandSTAR jukebox is equipped with a Wireless Router to allow you to use the Merit™ game connection for song selection. The jukebox is shipped to you with the Wireless Router Antenna in the horizontal position. In some interference prone locations, the Antenna is more effective in the vertical position.
GrandSTAR Internet Jukebox Installing Hard Drive & Testing To change the Antenna position: 1. Remove the plastic hole plug from the top of the Cabinet. 2. Loosen the four Router Mounting Bracket Screws, and slide the Bracket off the Screws.
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GrandSTAR Internet Jukebox Sound System Setup Section: 3 Sound System Setup Introduction See the included manual “Network Setup, Jukebox Operation, Operator Setup Screens” if you have any questions about setting up the Network or the jukebox for operation. Extension Speaker Operation To avoid a poor sound quality, care must be taken when adding extension speakers.
Sound System Setup GrandSTAR Internet Jukebox Low Impedance Speakers Low impedance speakers (8 or 4 ohm) can be used when the connecting cable is less than 100 feet. 4-OHM SPEAKERS (PARALLEL CONNECTIONS) No more than one 4-ohm speaker should be connected to a speaker line. If several 4-ohm speakers are to be used, each speaker should have its’...
GrandSTAR Internet Jukebox Sound System Setup Selecting Speaker Power General Instructions This section will lead you through the power and speaker selection process. This process consists of three major steps and several smaller steps. The major steps are: 1. Identifying the extension speakers and computing the speaker power for speakers connected E1 to E7, 70V speakers connected A1 to A2, and tapped speakers connected to E1 through E6.
Sound System Setup GrandSTAR Internet Jukebox Table 3-2 Extension Speaker Worksheet Sheet 2 4-Ohm Speakers Connected To Transformer Taps E1 through E6 Place the quantity of speakers in the blank under and multiply the quantity times the power consumption. Place your results in the blank under TOTAL 4-Ohm Speakers connected to Channel 1 transformer taps.
GrandSTAR Internet Jukebox Sound System Setup Table 3-3 Extension Speaker Worksheet Sheet 3 8-OHM Speakers Connected To Transformer Taps E1 through E6 Place the quantity of speakers in the blank under and multiply the quantity times the power consumption. Place your results in the blank under...
Sound System Setup GrandSTAR Internet Jukebox Table 3-4 Extension Speaker Worksheet Sheet 4 Combine power consumption of all speakers: Channel 1 Channel 2 Connected E1 to E7 Sum of tapped, and 70 Volt A1, A2 must Tapped 4-ohm not exceed 125 watts Tapped 8-ohm per channel.
GrandSTAR Internet Jukebox Sound System Setup Amplifier Overload Check Check that the amplifier is not overloaded by performing the following four steps: 1. Make sure that the extension speakers are connected to the audio output transformer proper terminals (E1 through E7, and A1, A2).
GrandSTAR Internet Jukebox Sound System Setup Speaker Synopsis 1000 Watts of RMS Power per Amplifier or 500 Watts per Channel. The generic speaker wiring diagrams cover 4 to 32 speakers. These speakers are expensive, providing a lot of sound in a localized area, which does not always optimize the room sound.
Sound System Setup GrandSTAR Internet Jukebox Figure 3-3 Diagrams 1 - 5 - External Speaker Connections with Jukebox Speakers Connected 3-12 22022603...
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GrandSTAR Internet Jukebox Sound System Setup Figure 3-3 Diagram 2 - Ten Speakers with Jukebox Speakers Connected 22022603 3-13...
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Sound System Setup GrandSTAR Internet Jukebox Figure 3-3 Diagram 3 - Sixteen Speakers with Jukebox Speakers Connected 3-14 22022603...
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GrandSTAR Internet Jukebox Sound System Setup Figure 3-3 Diagram 4 - Twenty Eight Speakers with Jukebox Speakers Connected 22022603 3-15...
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Sound System Setup GrandSTAR Internet Jukebox Figure 3-3 Diagram 5 - Low Voltage and 70 Volt Speakers with Jukebox Speakers Connected 3-16 22022603...
Up to two microphones can be plugged into the 4 Channel Preamplifier and used for paging. Microphones’ can be Rowe custom design, CB or “Rowe CB”, low level balanced, low level unbalanced, or Rowe wireless. NOTE 1: A 26679501 Paging System is needed to use low-level balanced and unbalanced microphones.
Step 2. To test the microphone the jukebox should be at the location with all extension speakers installed. Set the volume control on the Rowe custom microphone, or the Paging MIC Adapter, to maximum and do test pages with no music playing and with a song playing. If necessary change the levels by setting the "Microphone Volume During Paging", the "Audio Volume During Paging", and the...
GrandSTAR Internet Jukebox Adding Microphones • Touch Main Menu to save your changes and return to Hardware Setup screen. Repeat Step 2 and check the results. Step 4. If not in SERVICE mode Push the SERVICE button on the Rowelink Controller to enter the Main Menu, then Touch HARDWARE SETUP.
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Introduction LED Control Assembly (#40931103) The LED Control Assembly in the GrandSTAR jukebox supplies all the lighting in the jukebox. There are no fluorescent bulbs, starters, ballasts, or 12 V peanut lights. All lighting is supplied by the use of 29 ultra bright LEDs.
LED Lighting and Bill Acceptor GrandSTAR Internet Jukebox Flash Rate (Speed) of the LEDs The flash rate (speed) can be adjusted from very rapid to approximately every two seconds. To adjust the flash rate with the IR Remote, push SPEED, then push LIGHTS+ to make the flash rate faster, or push LIGHTS- to make the flash rate slower.
GrandSTAR Internet Jukebox LED Lighting and Bill Acceptor Setting LED Mode Two LED flash modes are available and can be adjusted as follows using the program DIP switches. Program DIP Sw#6 controls the Mode Mode 1 is Sw#6 OFF “Juke” Standby = LEDs Flash “Juke”...
LED Lighting and Bill Acceptor GrandSTAR Internet Jukebox Adjusting Pattern with the lR Remote: Push PATTERN, then push either LIGHTS+ or LIGHTS- (Cycles through Patterns 1, 2, and 3). Figure 5-2 – LED Control Assembly Figure 5-3 – Program DIP Switches...
LED Lighting and Bill Acceptor Bill Acceptor Settings The GrandStar uses either a Coinco® Vantage™ or a MEI® AE2611 Bill Acceptor. In order to function properly in the GrandStar, these Bill Acceptors must be configured as follows: Coinco Vantage Setup Figure 5-4 shows the location and orientation of the DIP Switches.
Figure 5-7 shows the 5 LEDs and their meanings. Figure 5-7 Configuration Settings The ‘ON’ and ‘OFF’ settings shown are the Rowe default settings 5. Press the Service Mode Button and release to step through the Bill Acceptance options. When you have the bills enabled as desired, press the Service Mode Button and hold it until the Page LED begins to blink in a 2-flash pattern.
GrandSTAR Internet Jukebox LED Lighting and Bill Acceptor 7. Continue these steps through the Page 3 and Page 4 options. When you have the settings as you want them, simply re-install the Lower Housing. The Inlet LEDs will flash 5 times confirming that your settings have been saved.
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GrandSTAR Internet Jukebox Routine Service Section: 6 Routine Service Introduction Routine and preventative maintenance is to be performed on your regularly scheduled periodic service call. This section discusses how to do preventive maintenance procedures. Changing music, collecting statistic figures, and changing other location-specific features can be done using the AMI Entertainment Secure Website via the Internet.
Touch-screen Calibration The following procedure describes how to calibrate the touch-screen: 1. Power on the GrandSTAR jukebox and allow it to complete the startup sequence. 2. Open the door of the jukebox. 3. Locate the “Calibrate” button on the Rowelink Controller. Refer to Figure 6-1.
Routine Service Air Filter Filtered cooling air is provided for the components inside the GrandSTAR via a fan mounted on the back of the jukebox. The speed of this fan is controlled by the Rowelink Controller – if the temperature is moderate, the fan runs at a low speed, but as the temperature inside the box rises, the fan is driven faster.
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Section: 7 Troubleshooting Introduction The GrandSTAR Jukebox incorporates several modules which plug in for rapid service. The most likely cause of jukebox problems is: 1. Continuous or intermittent open circuits in a harness. The cause can be broken or cut wires, a damaged terminal, or a bad terminal crimp.
Troubleshooting GrandSTAR Internet Jukebox Power Supply Board +9 V LED Should be on. Indicates +9 VDC is available at the Power Supply. +12 V LED Should be on. Indicates +12 VDC is available at the Power Supply. +24 V LED Should be on.
GrandSTAR Internet Jukebox Troubleshooting 4 Channel Preamplifier Power LED Should be on. Indicates when all 4 voltages are present (+5 V, +8.5 V, +15 V, -15 V). Status LED On Power Up (Power applied to the AV Controller) this LED flashes 3 times.
• Low-level hardware checks • Windows XP Embedded Operating System Loads • GrandSTAR Operating System Loads Step 3: The user interface (see Figure ) is viewed on the monitor. No music is in the queue, no selections are available and the amplifier is muted.
TO 34039924 HARNESS SHEET 4 TO ROWELINK CONTROLLER P14 SHEET 2 34032614 TO LED CONTROLLER POWER SHEET 5 TO ROWELINK CONTROLLER P2 SHEET 2 FOR EQUIVALENT ENGINEERING DRAWING, SEE 21871076-Q7 REV B Figure 7-1 – GrandSTAR Wiring Diagram (Sheet 1) 22022603...
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SHEET 3 TO POWER SUPPLY ASSEMBLY P3 SHEET 1 TO PIN 15 COMPONENTS POWER TO POWER SUPPLY CONNECTOR SHEET 1 ASSEMBLY P2 SHEET 1 FOR EQUIVALENT ENGINEERING DRAWING, SEE 21871076-Q7 REV B Figure 7-1 – GrandSTAR Wiring Diagram (Sheet 2) 22022603...
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Extremely Cool 34033402 1000(500x2) Watt RMS TO 34059105 70 V **B/W Audio HARNESS * R/Y **BR Digital Amplifier SHEET 1 34059105 **B/W **BR FOR EQUIVALENT ENGINEERING DRAWING, SEE 21871076-Q7 REV B Figure 7-1 – GrandSTAR Wiring Diagram (Sheet 3) 22022603...
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R H ARNES 40830901 T T RANSFORME R A DAPTOR 34054604 HORN HARNES S S HEET DOOR SPEAKER HARNES HORN 40830901 RIGHT 40830806 FOR EQUIVALENT ENGINEERING DRAWING, SEE 21871076-Q7 REV B Figure 7-1 – GrandSTAR Wiring Diagram (Sheet 3A) 22022603...
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TO 34039924 HARNESS SHEET 1 30934217 Green-Audio POWER TO 4 CH PREAMPLIFIER TO 34037927 SUPPLY 30934222 MAIN STEREO INPUT HARNESS SHEET 3 SHEET 1 FOR EQUIVALENT ENGINEERING DRAWING, SEE 21871076-Q7 REV B Figure 7-1 – GrandSTAR Wiring Diagram (Sheet 4) 22022603...
Troubleshooting GrandSTAR Internet Jukebox Troubleshooting Charts The best way to determine a problem is to isolate its’ cause. The following charts should help to narrow down which module is failing and whether it can be fixed or needs to be replaced.
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GrandSTAR Internet Jukebox Troubleshooting Trouble Symptom Probable Cause Jukebox will not operate when When plugged into a standard 1. The Power button was Powered ON. wall outlet, the LEDs fail to light. pressed on Volume Control Unit or IR Remote.
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Troubleshooting GrandSTAR Internet Jukebox Trouble Symptom Probable Cause The bill acceptor does not work. The bill acceptor will not accept 1. The cash box is full. a bill. 2. The cash box was not correctly re-installed on the bill acceptor.
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GrandSTAR Internet Jukebox Troubleshooting Trouble Symptom Probable Cause Router does not work. When the power supply is 1. The AC adapter is not connected to the router, nothing fully inserted in the AC happens. outlet in the power supply, or the DC adapter...
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Troubleshooting GrandSTAR Internet Jukebox Trouble Symptom Probable Cause The “Music on Demand” feature The feature has never been 1. There is no Ethernet does not work. available in the location. cable connection between the router and the Core Computer. 2. The Ethernet cable is not...
Reference numbers are not used when items are listed for reference purposes only or when the item listed is an alternate part. • Rowe Part Number — This column lists the part number to use when ordering replacement parts or making inquiries.
Door Assembly – Top (Red) See Figure 8-3, Figure 8-4, Figure 8-5 ..Ref. 61184501 Lower Door Assembly (Gold) See Figure 8-6, Figure 8-7 (Used on Red GrandSTAR) ......Ref. 61184502 Lower Door Assembly (Silver) See Figure 8-6, Figure 8-7 (Used on Black GrandSTAR) ......Ref.
GrandSTAR Internet Jukebox Parts Catalog Component Identification and Location (Internal View, Left Hand Side) Refer to Figure 8-8. Part No. Description 40955703 Rowelink Controller Assembly (See Figure 8-19) .......... 1 34034602 Plate - Cover, Amplifier ................... 1 21759301 Cover - Cord Hole ................... 1 22145809 Power Supply System with Router Power (See Figure 8-16) ......
Parts Catalog GrandSTAR Internet Jukebox Bill Acceptor Assembly Refer to Figure 8-12 Ref. Part No. Description 40917012 Transport and Bracket Assembly ............... Ref. ●22135611 Coinco Bill Acceptor with 1100 Bill Stacker ............ 1 40917010 Transport and Bracket Assembly ............... Ref.
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GrandSTAR Internet Jukebox Parts Catalog Core Computer Assembly - Exploded View Refer to Figure 8-13. Ref. Part No. Description 61184301 Computer and Bracket Assembly .............. Ref. All parts, except Item 13, can be ordered as assembly part no. 61176510 or 61176511.
Parts Catalog GrandSTAR Internet Jukebox LED Controller Assembly Refer to Figure 8-14. Ref. Part No. Description 40931103 LED Controller Assembly ................Ref. 40930903 Cover-LED Control ..................1 61142202 Circuit Board Assembly - LED Controller ............1 40922507 Power Supply-Universal .................. 1 40931002 Base-LED Control ...................
GrandSTAR Internet Jukebox Parts Catalog Accessory Equipment Part. No. Description Function 26679501 Paging System with Hand-Held Paging System not affected by A.V.C. All plug-in Microphone unit, complete with microphone and 50 foot microphone cable. 26679502 Paging System with Hand-Held Paging System not affected by A.V.C. All plug-in Microphone unit.
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