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TX90 6kVA & 10kVA User's Manual
product. Only those devices registered in that manner will be covered.
2. All Connected Equipment must be UL or CSA approved.
3. The Product must be plugged into a properly wired and grounded outlet. Use of input surge devices, ex-
tension cords, adapters, ground wires, or electrical connections not manufactured by XPC voids the XPC
Load Protection Policy. No other surge protection device may be connected to the output sockets of the
Product. The installation must comply with all applicable electrical and safety codes set forth pursuant to
the NEC.
4. The Product must have undeniable physical evidence of a Power Disturbance that directly and proximately
caused the damage;
5. The Connected Equipment must have been damaged by a Power Disturbance on a properly installed,
grounded, and National Electric Code, ("NEC"), code-compliant 120, 208, 240 Volt AC power line in the
United States or Canada, by a Power Disturbance on standard telephone land line or PBX telephone equip-
ment line that is properly installed and connected to an RJ11 port on the Product; or by a Power Distur-
bance on a standard Local Area Network connection that is properly installed and connected to an RJ45
port on the Product and (d) is directly plugged into, and properly connected to, the Product in its original
condition which was properly operated when a Power Disturbance passed through the Product and (i)
exhausts the protection capacity of the Product or (ii) damages the Product.
6. The Load Protection Policy does not apply if the Product has been operated in a failure mode or not in
compliance with XPC operating instructions in the Product user's manual, or if the Connected Equipment
has not been operated in compliance with the instructions and manuals of its manufacturer/vendor.
7. This policy is null and void if, XPC determines, in its sole discretion, that the Product has been tampered
with or altered in any way.
What is Not Covered Under the Load Protection Policy:
The following damage is not covered by this Policy:
1. Restoration of lost data and reinstallation of software.
2. Damage from a cause other than AC power-line transients, except for damage due to telephone line, Local
Area Network, or CATV transients, which is covered only if the Product offers such protection.
3. DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION ENVIRONMENT FOR THE PRODUCT
(INCLUDING, BUT NOT LIMITED TO, LACK OF A PROPER SAFETY GROUND).
4. Damage caused by the use of the Product for purposes other than those for which it was designed.
5. Damage caused by accidents, or natural disasters, including but not limited to, fire, flood, and wind.
6. Damage caused by abuse, misuse, alteration, modification, or negligence.
7. Any labor costs or travel, room and board expenses associated with the repair and/or restoration of lost or
damaged hardware, software or data.
EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, XPC SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER,
INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE
DAMAGES ARISING OUT OF THE USE OF THE PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARD-
LESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REV-
ENUE, LOSS OF USE OF THE PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS
OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, DOWNTIME,
THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
Submitting a Load Protection Policy Claim:
1. Any claim under the Load Protection Policy must be made within 10 days of the date of alleged damage to the
Connected Equipment.
2. Call the XPC technical support department at 1-800- 582-4524 and obtain a Load Protection Policy Returned
Material Authorization (RMA) number. Have information on all applicable insurance or other resources of re-
covery/payment that is available to the Purchaser and the name of the power utility supplier for the location
of the Connected Equipment. XPC will forward to the Purchaser a Load Protection Policy claims form, which
Xtreme Power Conversion Corporation
Uninterruptible Power Supply
Page 34
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