Help And Service; Before You Call; Calling For Service - Lenovo THINKSERVER 387 Hardware Maintenance Manual

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Help and service

This topic contains information about obtaining help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and optional devices are turned on.
• Use the troubleshooting information in your system documentation on the documentation DVD that
comes with your product.
• Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web
site at:
http://support.lenovo.com
If possible, be at your product when you call. Have the following information available:
• Machine type and model
• Serial numbers of your Lenovo hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
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ThinkServer Hardware Maintenance Manual
Download drivers, flash the BIOS, and update your
software.
Use self-diagnostic tools to diagnose the problem
yourself, search community boards, or work with our
Virtual Agent to answer questions.
Check your warranty status and upgrade your warranty.
Find part numbers for replacement parts, learn how to
replace parts, and view other parts information related
to your product.
Read or download the documentation related to your
product.
Search the community knowledge base for your computer
to share and discover information with other users.