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Lenovo 3000 V200 User Manual

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Lenovo 3000 V200
Service and Troubleshooting Guide

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Summary of Contents for Lenovo 3000 V200

  • Page 1 Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 3 Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Contents Read first . Chapter 1. Finding information This guide and other publications . Finding information with the Lenovo Care button . Chapter 2. Caring for your computer . Important tips . Be careful about where and how you work Be gentle with your computer .
  • Page 6 Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 7: Read First

    Read first © Copyright Lenovo 2007 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time.
  • Page 8 Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 9 Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Read first...
  • Page 10 Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Finding Information

    Press the Lenovo Care Care, click Access on-system help. v Click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around.

  • Page 12: Finding Information With The Lenovo Care Button

    Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Lenovo Care button to turn on your computer and immediately enter the Rescue and Recovery independently of the Windows Lenovo 3000 V200 Service and Troubleshooting Guide ™...

  • Page 13: Chapter 2. Caring For Your Computer

    If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged. Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer, © Copyright Lenovo 2007...

  • Page 14: Be Gentle With Your Computer

    If your computer comes with an optical drive, do not touch the surface of a disc or the lens on the tray. v Wait until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray. Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 15: Take Care In Setting Passwords

    If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your Lenovo products with Lenovo (refer to the Web page: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 16: Cleaning The Cover Of Your Computer

    6. Be sure to dry the display before closing it. Care for the fingerprint reader The following actions could damage the fingerprint reader (in some models) or cause it not to work properly: Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 17 Caring for your computer v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or anything hard. v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained.

  • Page 18: Caring For Your Computer

    Caring for your computer Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 19: Chapter 3. Solving Computer Problems

    Keyboard problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2007 . 10 Sleep or hibernation problems . . 11 Computer screen problems .

  • Page 20: Frequently Asked Questions

    Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see the “Restoring factory contents” on page 23 of this Guide. How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,”...

  • Page 21: Diagnosing Problems

    Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 39. Diagnosing problems If you have a problem with your computer, you can test it by using ®...
  • Page 22 Real time clock error 0271 Check date and time settings Lenovo 3000 V200 Service and Troubleshooting Guide Description Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run BIOS Setup Utility. Find out if the fixed-disk type is correctly identified.
  • Page 23 Code Message 0280 Previous boot incomplete - Default configuration used 0281 Memory Size found by POST differed from CMOS 02B0 Diskette drive A error 02B1 Diskette drive B error 02B2 Incorrect Drive A type - run SETUP 02B3 Incorrect Drive B type - run SETUP 02D0 System cache error -...
  • Page 24 Parity Check 2 nnnn Press F1 to resume, F2 to Setup, F3 for previous Lenovo 3000 V200 Service and Troubleshooting Guide Description The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit.

  • Page 25: Errors Without Messages

    Errors without messages Problem: When I turn on the computer, nothing appears on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. If you are using an external monitor, see “Computer screen problems”...

  • Page 26: A Password Problem

    If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.
  • Page 27 Problem: The computer enters sleep mode (the sleep indicator turns on) immediately after Power-on self-test (POST). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications” on page 44. If the battery is charged and the temperature is within range, have the computer serviced.

  • Page 28: Computer Screen Problems

    Solving computer problems Computer screen problems Problem: Solution: Lenovo 3000 V200 Service and Troubleshooting Guide The screen is blank. Do the following: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.
  • Page 29 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: 1.

  • Page 30: Battery Problems

    Solution: Problem: Solution: Problem: Solution: Lenovo 3000 V200 Service and Troubleshooting Guide A message, “Unable to create overlay window,” appears when you try to start DVD playback. -or- You get poor or no playback while running video playback, DVD playback, or game applications.

  • Page 31: A Hard Disk Drive Problem

    A hard disk drive problem Problem: The hard disk drive does not work. Solution: In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly. A startup problem Problem: The Microsoft Solution: Use the Rescue and Recovery workspace to help solve or identify...
  • Page 32 Solving computer problems Problem: Solution: Lenovo 3000 V200 Service and Troubleshooting Guide The computer does not start from a device you want. See the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want.

  • Page 33: Chapter 4. Recovery Options

    Do the following: 1. Turn off your computer. 2. Press the Lenovo Care button to turn on the computer and immediately enter the Rescue and Recovery workspace. 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and restore your files, folders, or backups.

  • Page 34: Recovering Data

    Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. You can use the Lenovo Care button to turn on your computer and enter the Rescue and Recovery workspace that runs independently of the Windows operating system.

  • Page 35: Chapter 5. Upgrading And Replacing Devices

    3. Unlock the battery latch 1 by sliding it to the unlocked position. 4. Unlock the battery latch 2 by sliding it to the unlocked position. While holding the latch in the unlocked position, remove the battery 3 . © Copyright Lenovo 2007...

  • Page 36: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative. Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 37 Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery program are not included on an optional hard disk drive.
  • Page 38 5. Disconnect the hard disk drive and remove it by pulling out the tab 3 . 6. Insert a new hard disk drive into the hard disk drive bay 1 , then firmly install it. Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 39: Replacing Memory

    7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer.
  • Page 40 Be sure to save it for future use. 7. Find the notch on the contact edge side of the SO-DIMM. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 41 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then press it firmly 2 . 9. Push the SO-DIMM down until it snaps into place. 10.
  • Page 42 To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Utility screen opens. The ″Memory″ item shows the amount of memory you can utilize. Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 43: Chapter 6. Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to...
  • Page 44 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 45: Getting Help Around The World

    Getting help around the world If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
  • Page 46 Ecuador El Salvador Estonia Finland France Germany Greece Guatemala Lenovo 3000 V200 Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) 801-1041 1-800-565-3344 (English, French) In Toronto only call: 416-383-3344 800-224-488...
  • Page 47 001-800-220-1830 (Spanish) Norway 6681-1100 (30 day up and running support) 8152-1550 (warranty service and support) (Norwegian) Panama 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 Peru 0-800-50-866 (Spanish) Philippines 1800-1601-0033 Getting help and service Chapter 6. Getting help and service...
  • Page 48 Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Lenovo 3000 V200 Service and Troubleshooting Guide Telephone Number +48-22-878-6999 +351-21-892-7147 (Portuguese) +4-021-224-4015 +7-495-7558800 (Russian) 800-6011-343 (English) +421-2-4954-5555 +386-1-4796-699 91-714-7983 0901-100-000 (Spanish) +94-11-249-3523 (English)

  • Page 49: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.
  • Page 50 Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center.

  • Page 51: Appendix B. Customer Replaceable Units (Crus)

    However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: v External CRUs (pluggable): These CRUs unplug from the computer.
  • Page 52 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and Warranty Guide for warranty information about the CRUs for your machine type.

  • Page 53: Appendix C. Features And Specifications

    Integrated camera (on some models) Keyboard v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touch pad v Fn key function v Lenovo Care button v Volume control buttons v Instant on button Interface v External-monitor connector v Stereo headphone jack...

  • Page 54: Specifications

    Relative humidity: – Operating with no optical disc in the drive: 8% to 95% – Operating with an optical disc in the drive: 8% to 80% Heat output v 65 W (222 Btu/hour) maximum Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 55 Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 11.1 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power remaining, see Power Meter on the task tray.
  • Page 56 Specifications Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 57: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 58: Electronic Emissions Notices

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 59: Industry Canada Class B Emission Compliance Statement

    Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

  • Page 60: Japanese Vcci Class B Statement

    Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors. Japanese VCCI Class B statement EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway.

  • Page 61: Ibm Lotus Software Offer

    IBM Lotus Software Offer About the offer: As a qualifying purchaser of a Lenovo notebook computer, you are receiving a single, limited license for the Lotus Notes client. This license entitles you to install and use this software on your new Lenovo notebook computer using one of the following options: v Media for this software is not included in this offer.
  • Page 62 To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo notebook computer that you purchased. The CD is provided at no charge;...

  • Page 63: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:...
  • Page 64 Lenovo 3000 V200 Service and Troubleshooting Guide...

  • Page 65: Index

    FCC statement 48 features 43 finding information 1 fingerprint reader 43 authentication problems 21 care 6 frequently asked questions 10 © Copyright Lenovo 2007 hard disk drive problems 21 upgrading 26 hardware features 10 hardware specifications 10 help Customer Support Center 33...
  • Page 66 Lenovo 3000 V200 Service and Troubleshooting Guide...
  • Page 68 Part Number: 42W9087 Printed in China (1P) P/N: 42W9087...

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