Additional Information; Resetting The Player - Sony BDP-S300 Service Manual

Resetting the Player

You can return all of the player settings to their factory defaults.
@/1 x
HDMI HD FL OFF
a
When the power is on, hold down x on the
front panel, and press @/1.
The player turns off, and all of the settings return to
their factory defaults.
The picture does not fill the screen, even
though the aspect ratio is set in "TV Type"
under "Video Setup."
The aspect ratio of the disc is fixed on your BD/DVD. See
page 45.
The dark area of the picture is too dark/the
bright area is too bright or unnatural.
Set "Video Control" in "A/V Control" to "Standard"
(default) (page 28).
Adjust each picture setting for "Memory" in "Video
Control" to midpoint (default) (page 28).
Sound
There is no sound.
The disc is dirty or flawed.
Re-connect the connecting cord securely.
The connecting cord is damaged.
The player is connected to the wrong input jack on the
amplifier (receiver) (page 12).
The amplifier (receiver) input is not correctly set.
The player is in pause mode or in Slow-motion Play mode.
The player is in scan mode.
If the audio signal does not come through the DIGITAL
OUT (OPTICAL or COAXIAL)/HDMI OUT jack, check
the audio settings (page 47).
The equipment connected to the HDMI OUT jack does not
conform to the audio signal format, in this case set "Audio
(HDMI)" in "Audio Setup" to "PCM" (page 47).
The sound is not output correctly.
Check the "Audio Output Mode" in "Speakers" Setup
(page 51) if the AUDIO OUT (L/R) jacks or the 5.1CH
OUTPUT jacks are used for audio connection.
No sound is output from the HDMI OUT jack
Try the following: 1Turn the player off and on again.
2Turn the connected equipment off and on again.
3Disconnect and then reconnect the HDMI cord.
The HDMI OUT jack is connected to a DVI device (DVI
jacks do not accept audio signals).
The sound volume is low.
The sound volume is low on some BDs/DVDs. The sound
volume may improve if you adjust the "Audio Control"
setting in "A/V Control" (page 27).
Operation
The remote does not function.
The batteries in the remote are weak (page 16).
There are obstacles between the remote and the player.
The distance between the remote and the player is too far.
The remote is not pointed at the remote sensor on the player.
The disc does not play.
The disc is turned over. Insert the disc with the playback side
facing down.
The disc is skewed.
The player cannot play certain discs (page 6).
The region code on the BD/DVD does not match the player.
Moisture has condensed inside the player (page 3).
The player cannot play a recorded disc that is not correctly
finalized (page 6).
The movie file size exceeds 2 GB.
The file on the DATA DVD contains characters other than
numbers and English alphabet.
The MP3 audio track file cannot be played
(page 36).
The DATA DVD is not recorded in the MP3 format that
conforms to UDF (Universal Disk Format).
The audio track file does not have the extension ".MP3."
The data is not formatted properly even though it has the
extension ".MP3."
The data is not MPEG-1 Audio Layer III data.
The player cannot play audio tracks in mp3PRO format.
Characters other than numbers and English alphabet are
contained in the file name.
The photo file cannot be played (page 40).
The disc is dirty or flawed.
The DATA DVD is not recorded in a JPEG format that
conforms to UDF (Universal Disk Format).
The file has an extension other than ".JPEG" or ".JPG."
The image is larger than 4,096 (width) × 4,096 (height) in
normal mode. (Some progressive JPEG files cannot be
displayed even if the file size is within this specified
capacity.)
The image does not fit the screen (the image is reduced).
The photo file format does not conform to DCF* (page 41).
Characters other than numbers and English alphabet are
contained in the file name.
* "Design rule for Camera File system": Image standards for digital
cameras regulated by JEITA (Japan Electronics and Information
Technology Industries Association).
The file name is not correctly displayed.
The player can only display numbers and alphabet. Other
characters may be displayed differently.
Depending on the writing software used, the input characters
may be displayed differently.
The disc does not start playing from the
beginning.
Random Play or Repeat Play is selected (page 25).
Resume play mode is on (page 20).
The player starts playing the disc
automatically.
The disc features an auto playback function.
Playback stops automatically.
While playing discs with an auto pause signal, the player
stops playback at the auto pause signal.
continued
Additional
Information
• Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 54
• Self-Diagnosis Function . . . . . . . . . . . . . . . . . 57
• Index to Parts and Controls . . . . . . . . . . . . . . 58
• GNU License Information . . . . . . . . . . . . . . . . 60
• Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
• Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 67
• Language Code List . . . . . . . . . . . . . . . . . . . . 68
• Parental Control Country/Area Code List . . . . 69
• Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
54
53
Some functions such as Stop, Search, Slow-
motion Play, Repeat Play, or Random Play
cannot be performed.
Depending on the disc, you may not be able to do some of
the operations above. Refer to the operating manual that
comes with the disc.
The language for the soundtrack cannot be
changed.
Try using the BD's or DVD's menu instead of the direct
selection button on the remote (page 21).
Multi-lingual tracks are not recorded on the BD/DVD being
played.
The BD/DVD prohibits the changing of the language for the
sound track.
The subtitle language cannot be changed or
turned off.
Try using the BD's or DVD's menu instead of the direct
selection button on the remote (page 21).
Multi-lingual subtitles are not recorded on the BD/DVD
being played.
The BD/DVD prohibits the changing of subtitles.
The angles cannot be changed.
Try using the BD's or DVD's menu instead of the direct
selection button on the remote (page 21).
Multi-angles are not recorded on the BD/DVD being played.
The BD/DVD prohibits changing of the angles.
The HDMI Control function does not work.
If the HDMI indicator on the front panel does not light up,
check the HDMI connection (page 11, 15).
Set "HDMI Control" to "On" (page 52).
Make sure that the connected component is compatible with
the HDMI Control function. Refer to the operating
instructions of the component for details.
Check that the power cord of the connected component is
connected securely.
Check the connected component's setting for the HDMI
Control function. Refer to the operating instructions of the
component.
If you change the HDMI connection, connect and disconnect
the power cord, or if power failure occurs, set "HDMI
Control" to "Off," then set "HDMI Control" to "On"
(page 52).
For details on the HDMI Control function, see "About the
'BRAVIA' Theatre Sync features (for HDMI connections
only)" (page 11).
The display language on the screen switches
automatically.
When "HDMI Control" is set to "On" (page 52), the display
language on the screen automatically switches according to
the language setting of the connected TV (if you change the
setting on your TV, etc).
The player does not operate properly.
When static electricity, etc., causes the player to operate
abnormally, unplug the player.
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56
1-13
Troubleshooting
If you experience any of the following difficulties while using
the player, use this troubleshooting guide to help remedy the
problem before requesting repairs. Should any problem persist,
consult your nearest Sony dealer (For customers in the USA
only).
Power
The power does not turn on.
Check that the power cord is connected securely.
It takes a short while before the player turns on.
Picture
There is no picture/picture noise appears.
Re-connect the connecting cord securely.
The connecting cords are damaged.
Check the connection to your TV (page 10) and switch the
input selector on your TV so that the signal from the player
appears on the TV screen.
The disc is dirty or flawed.
If the picture output from your player goes through your
VCR to get to your TV or if you are connected to a
combination TV/VIDEO player, the copy-protection signal
applied to some BD/DVD programs could affect picture
quality. If you still experience problems even when you
connect your player directly to your TV, try connecting your
player to your TV's S VIDEO input (page 10).
The player is connected to an input device that is not HDCP-
compliant (the HDMI indicator on the front panel does not
light up). See page 11.
If the HDMI OUT jack or the COMPONENT VIDEO OUT
jacks are used for video output, changing the output
resolution may solve the problem (page 46). Press VIDEO
FORMAT repeatedly until the picture appears correctly.
Depending on the disc, the picture quality may be poor when
the VIDEO FORMAT setting is set to other than "480i,"
even when the player is connected to a progressive or HD
TV using a component cord or an HDMI cord. If this
happens, press VIDEO FORMAT repeatedly to switch to
"480i."
When playing a double-layer DVD, the video and audio may
be momentarily interrupted at the point where the layers
switch.
There is no picture or picture noise appears
when connected to the HDMI OUT jack.
Try the following: 1Turn the player off and on again.
2Turn the connected equipment off and on again.
3Disconnect and then connect the HDMI cord again.
If the HDMI OUT jack is used for video output, changing the
video output resolution may solve the problem (page 46).
Press VIDEO FORMAT repeatedly until the picture appears
correctly.
The disc tray does not open and "LOCK"
appears on the front panel display.
Contact your Sony dealer or local authorized Sony service
facility.
The disc tray does not open and you cannot
remove the disc even after you press Z.
Turn on the player.
As soon as "POWER ON" appears on the front panel
display, press x on the player (not the remote) repeatedly
until the tray opens. Repeat the above procedure several
times if the tray does not open on the first try.
"UNPLAYABLE" appears when playing a DATA
DVD.
See also "The photo file cannot be played" or "The MP3
audio track file cannot be played" (page 55).
The MP3 audio track/JPEG image file you want to play/view
is damaged.
The data is not MPEG-1 Audio Layer III data.
The JPEG image file format does not conform to DCF*
(page 41).
The JPEG image file has the extension ".JPG" or ".JPEG,"
but is not in JPEG format.
* "Design rule for Camera File system": Image standards for digital
cameras regulated by JEITA (Japan Electronics and Information
Technology Industries Association).
The player does not accept any button.
Hold down \/1 on the player for more than five seconds
until the indicators on the front panel display turn off.