Gigaset A1000 Owner's Manual page 12

Service (Customer Care)
You have questions? As a Gigaset customer, you can take advantage of our compre-
hensive service offerings. You can find help quickly in this User Manual and in the
service pages of our Gigaset online portal.
Please register your phone right after purchase.
This enables us to provide you with even better service regarding questions or a
warranty claim. Your personal user account enables you to directly contact our cus-
tomer service by email.
Our representatives are available on the telephone hotlines for more advanced ques-
tions or immediate consultation.
United Kingdom
www.gigaset.com/uk/service
Service Hotline: +44 84503 18190
(local call cost charge)
Ireland
www.gigaset.com/ie/service
Service Hotline: +353 818 200 033
(6.6561 Ct./Call)
Please note that if the Gigaset product is not sold by authorised dealers in the national
territory the product may not be fully compatible with the national telephone net-
work. It is clearly specified on the box near the CE mark for which country/countries
the equipment has been developed. If the equipment is used in a manner inconsistent
with this advice or with the instructions of the manual and on the product itself, this
may have implications on the conditions for warranty or guarantee claims (repair or
exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a
receipt which proves the date of purchase (date from which the warranty period
starts) and the type of goods that have been purchased.
12
Guarantee Certificate 
United Kingdom
Without prejudice to any claim the user (customer) may have in relation to the dealer
or retailer, the customer shall be granted a manufacturer's Guarantee under the con-
ditions set out below:
◆
In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 24 months of purchase, Gigaset Com-
munications shall, at its own option and free of charge, either replace the device
with another device reflecting the current state of the art, or repair the said device.
In respect of parts subject to wear and tear (including but not limited to, batteries,
keypads, casing), this warranty shall be valid for six months from the date of pur-
chase.
◆
This Guarantee shall be invalid if the device defect is attributable to improper
treatment and/or failure to comply with information contained in the user guides.
◆
This Guarantee shall not apply to or extend to services performed by the author-
ised dealer or the customer themselves (e. g. installation, configuration, software
downloads). User guides and any software supplied on a separate data medium
shall be excluded from the Guarantee.
◆
The purchase receipt, together with the date of purchase, shall be required as evi-
dence for invoking the Guarantee. Claims under the Guarantee must be submitted
within two months of the Guarantee default becoming evident.
◆
Ownership of devices or components replaced by and returned to Gigaset Com-
munications shall vest in Gigaset Communications.
◆
This Guarantee shall apply to new devices purchased in the European Union. For
Products sold in the United Kingdom the Guarantee is issued by: Gigaset Commu-
nications UK Limited, 2 White Friars, Chester, CH1 1NZ.
◆
Any other claims resulting out of or in connection with the device shall be
excluded from this Guarantee. Nothing in this Guarantee shall attempt to limit or
exclude a Customers Statutory Rights, nor the manufacturer's liability for death or
personal injury resulting from its negligence.
◆
The duration of the Guarantee shall not be extended by services rendered under
the terms of the Guarantee.
◆
Insofar as no Guarantee default exists, Gigaset Communications reserves the right
to charge the customer for replacement or repair.
◆
The above provisions does not imply a change in the burden of proof to the detri-
ment of the customer.
To invoke this Guarantee, please contact the Gigaset Communications telephone serv-
ice. The relevant number is to be found in the accompanying user guide.