Wideye Skipper 150 User Manual page 118

Symptoms
Unable to active
Primary PDP
context
Unable
to access
internet after
successfully
Primary PDP
context
activation
"Auto
Connect (Last
successfully
Activated PDP
Context)"
feature is not
working
Symptoms
Unable to
enter safe
mode. Terminal
continues to
start in normal
mode
Firmware
upgrade fails
116
Descriptions / Remedial Actions
• Ensure you are using a valid APN.
• For static IP connection, please make sure that your user name and
password are correct.
• Ensure your FB SIM card supports PS services.
• Make sure that your PC/laptop is using dynamic IP assignment or a
correct gateway should be specified if using static IP.
• Make sure that there is no firewall or proxy settings in your PC/
laptop that prevent access to the terminal.
• Make sure that this feature is enabled via Web Console.
• A standard background connection has to be successfully activated
for the first time after enabling this feature.
• This feature takes no effect if last activated PDP context is of
streaming class or current data connection is terminated by the
user.
• Please wait for at least 1 minute for re-connection if any error
happened during connection time.
Descriptions / Remedial Actions
• Make sure that the safe mode button (the button besides the SIM
card slot) is pressed and held tightly until all LEDs turn into amber
colour.
• Make sure that you are using the correct firmware upgrade
package.
• Make sure that there is no interruption of power supply during
firmware upgrade.
• Retry firmware upgrade.