Wideye Skipper 150 User Manual page 117

Symptoms Descriptions / Remedial Actions
No display • Check the DC power supply input to the terminal.
/ power for • Check the primary handset whether it is inserted to the correct
Primary handset
Unable to • Ensure the primary handset is inserted to the correct handset port
connect to the
terminal
Unable to make • Ensure a correct call number to be dialed.
outgoing call • Hang up the handset and retry the call.
Unable to • Ensure a correct call number is used.
receive • Ensure that the line is not engaged by any other telephony devices.
incoming call • Ensure all other telephony devices are hung up properly.
No audio during • Ensure that no standard LAN cable is inserted into handset port
incoming/
outgoing call
• Ensure the Primary Handset is inserted into the correct port and
• Hang up and retry the call again.
Distorted • Lower the volume of the Primary Handset.
audio during • Do temporary disconnect any background data connection since
incoming/
outgoing call • Hang up and retry the call.
Symptoms Descriptions / Remedial Actions
Unable to • Ensure there is no problem with the Ethernet connectivity.
access Web • Ensure that IP address is entered correctly.
Console
Unable to login • Ensure to use correct username and password.
• Ensure that you do not have maximum Web Console sessions being
• Retry by closing and reopening the web browser.
Web page does • Refresh the web page.
not seem to
be updated
or there are
unexpected
errors occurred
handset port with connection holder.
with connection holder.
as this causes Pins 1 and 10 of the handset port to be deformed.
This results in no audio in the primary handset.
secured with the latch.
high throughput may affect the quality of the audio.
opened.
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