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Wideye FX 250 User Manual

Fleetbroadband system
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Summary of Contents for Wideye FX 250

  • Page 2: Table Of Contents

    LIST OF CONTENT: REGULATORY INFORMATION INDUSTRY CANADA STATEMENT: SAFETY INSTRUCTIONS IMPORTANT INFORMATION TO INSTALLERS AND USERS INTRODUCTION OVERVIEW OF THE FLEETBROADBAND SYSTEM MAIN UNITS GETTING STARTED USING THE PRIMARY HANDSET USING THE WEB CONSOLE TROUBLESHOOTING FX 250 / FX 500 User Manual...

  • Page 3: Regulatory Information

    FCC CAUTION: Any Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by FCC, to operate this satellite FleetBroadband System Skipper FX 500 / 250 System. FX 250 / FX 500 User Manual...

  • Page 4: Industry Canada Statement

    EC Declaration of Conformity: Addvalue Communications Pte Ltd, 28 Tai Seng Street, #06-02, Singapore 534106 declares under our sole responsibility that the accessory Product, brand name as Wideye and models: Skipper FX 500 FleetBroadband satellite communication system, to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 444, ETSI EN 301 489-1, -17,-19 &...

  • Page 5: Safety Instructions

    115/230V AC and an output of +24V DC can be used. Note: Be certain that the AC/DC power supply is adequate to handle a high surge current of 25A at 24V DC for 1ms. FX 250 / FX 500 User Manual...
  • Page 6 If a license has not been obtained before travel, the equipment may be put in to storage by local authorities until such time license is obtained. FX 250 / FX 500 User Manual...

  • Page 7: Important Information To Installers And Users

    Contents in this manual may be subjected to change without notice, to obtain latest version, please enquire it from product manufacturer or distributor. Installation: Refer to Installation Manual for FX 250 / 500 FleetBroadband System. FX 250 / FX 500 User Manual...

  • Page 8: Introduction

    INTRODUCTION The Skipper FX 250 / 500 User Equipment (UE) is a dedicated compact solution specifically designed to meet the FleetBroadband ( FBB ) services for the maritime environment providing seamless ocean coverage from 76° North to 76° South. FBB is the marine version of the highly successful BGAN (Broadband Global Area Network) from Inmarsat.
  • Page 9  Dedicated Primary Handset port  I/O Port  GPS Output Port The number of RJ45 Ethernet ports and RJ11 ports for the BDUs of the FX 250 and FX 500 are illustrated below: RJ45 Ethernet Ports for PC and router...

  • Page 10: Overview Of The Fleetbroadband System

    The map below shows the three I-4 satellite coverage regions. Note: The above map depicts Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas fluctuates depending on various conditions. FX 250 / FX 500 User Manual...

  • Page 11: Main Units

    Main Units The FX 250 / 500 FleetBroadband system include the following main units: Handset Skipper FX 500 Class 8 FX 500 Skipper FX Primary Handset Skipper FX 250 Class 9 FX 250 FX 250 • FX 250 FleetBroadband BDU •...
  • Page 12 BDU, firmware upgrade and daily use. For more information, see Chapter 4, using the Web Console. The BDU is supplied by a +12V or +24V DC power supply, and it supplies power to the ADU via a single RF/coaxial antenna cable. FX 250 / FX 500 User Manual...
  • Page 13 The BDU has a SIM (Subscriber Identity Module) card slot located at the connector panel behind a small cover plate. The UE requires a dedicated FBB SIM card to access the FBB network and configure the settings of the UE. FX 250 / FX 500 User Manual...
  • Page 14 5. Antenna (N-Type) Connector 6. PoE Ports (RJ45) 7. LAN Ports (RJ45) 8. SIM Card Slot 9. Fax Port (RJ11) 10. Phone Port (RJ11) 11. GPS Output Port 12. Primary Handset Port 13. GPIO Port FX 250 / FX 500 User Manual...
  • Page 15 SMS using an interface similar with a mobile phone. It can serve as a remote access for user to access various BDU functions. The Primary Handset connector is plugged into the BDU primary handset port and it is powered directly from the BDU. FX 250 / FX 500 User Manual...

  • Page 16: Getting Started

    Supply Unit LAN (2x) NewMar Router GPS O/P (NEMA 0183) Navigation Equipment Multi-Voice System External Devices I/O Interface RJ11 (2x) Analog Telephone (External alarm) G3 Fax Machine Solid line refers to the basic configuration. FX 250 / FX 500 User Manual...
  • Page 17 SIM Card with its arrow on the front panel to ensure the correct orientation of the SIM Card when it is being inserted. ) Push the SIM card gently until it clicks and is locked in place. FX 250 / FX 500 User Manual...
  • Page 18 4.2.3 Connecting the Wi-Fi Antenna Connect the Wi-Fi antenna to the Wi-Fi’s connector on the BDU front panel. Rotate the connector in the clockwise direction until it is secured. FX 250 / FX 500 User Manual...
  • Page 19 ADU has locked on to the satellite Steady Amber Attempting network registration Steady Red Network failure/Error REGISTERED Blinking Amber Ready for voice only Blinking Green Ready for packet data only Steady Green Ready for all (Voice and Data) FX 250 / FX 500 User Manual...
  • Page 20 You are required to use the PUK code to unlock the SIM card and to reset your PIN code if more than three (3) incorrect attempts were used to enter the PIN code. FX 250 / FX 500 User Manual...

  • Page 21: Using The Primary Handset

    Accessing BDU settings that includes: ο Ethernet ο Ciphering control ο Satellite selection ο Supplementary services ο Transceiver restart ο Limited factory reset √ Displaying various BDU status and information √ Local handset configurations FX 250 / FX 500 User Manual...
  • Page 22 2. Confirm to start in Emergency only mode by pressing the key. 5.2.3 Emergency only mode PIN authentication is bypassed (i.e. when you have forgotten the required PIN). You can only make emergency calls or access local Phone manager menu in this mode. FX 250 / FX 500 User Manual...
  • Page 23 8. Call/Send key 9. End key 10. Keypad (Alpha-numeric) 11. Mode Key 12. Clear Key 13. Microphone 14. Service Port 15. Ringer* *The ringer is located at the back of the Primary Handset. FX 250 / FX 500 User Manual...
  • Page 24 Used to enter numbers and characters. Press 0 to add a space when writing text. The functions available depend on whether you are typing a phone number (number mode) or text (text mode). FX 250 / FX 500 User Manual...
  • Page 25 Handset. Handset power up in Firmware Upgrade Mode. Clear Key Press key once to clear one character at a time or press and hold this key to clear the whole text entry. FX 250 / FX 500 User Manual...
  • Page 26 The indicator line shows status symbols informing you about the operating conditions of the Primary Handset. • Selection Key line The Selection key line operates using the Left or Right selection keys with the to access menus and controls. FX 250 / FX 500 User Manual...
  • Page 27 The terminal has locked on to Inmarsat satellite “I-4 Asia Pacific” The terminal has locked on to Inmarsat satellite “I-4 EMEA” The terminal has locked on to Inmarsat satellite “I-4 Americas” Primary Handset in silent mode Telephony CS port is engaged Signal strength FX 250 / FX 500 User Manual...
  • Page 28 • The calling party’s number will be displayed on the screen. If the number is stored in the contacts, the corresponding name of contact will be displayed. To answer an incoming call, press the key. FX 250 / FX 500 User Manual...
  • Page 29 Adjusting volume during a call Use the 4-way navigation ring to adjust the volume. Press ‘up’ key to increase the volume Press ‘down’ key to decrease the volume FX 250 / FX 500 User Manual...

  • Page 30: Using The Menus

    Settings This menu configures general BDU settings. Transceiver This menu displays general BDU information. Security settings This menu configures security settings related to the BDU. Phone manager This menu configures local handset settings. FX 250 / FX 500 User Manual...
  • Page 31 00 <country code> <phone number> Press key to insert ‘+’ sign. Saving of contact without number is not allowed. Select Save (Left selection key) or pressing the key to save the contact to the selected memory. FX 250 / FX 500 User Manual...
  • Page 32 Open a SMS editor to send a text message to this contact. • Edit contact Edit information of this contact. • Delete Delete this contact. • Copy Select this to copy this contact from SIM card memory to BDU memory or vice versa. FX 250 / FX 500 User Manual...
  • Page 33 Call the number in the selected log entry. • Send Send an SMS to the number in the selected log entry • Save Save the number from the selected log entry to the contact list. FX 250 / FX 500 User Manual...
  • Page 34 Dialled calls • All calls Delete all logs including Missed, Received and Dialled logs. Call/Data usage Display the accumulated call and data duration. Press Left selection key to clear the call or data duration. FX 250 / FX 500 User Manual...
  • Page 35 Select this to configure the Fax type settings. The following options are available when pressing the Left selection key while browsing through the list:  High quality [fact: only applicable if purchase fax]  NONE FX 250 / FX 500 User Manual...
  • Page 36 You can make a voice call directly from the Main Display screen by pressing the corresponding speed dial entry number + Call key once the speed dial feature is enabled with a valid contact entry. FX 250 / FX 500 User Manual...
  • Page 37 Edit the selected profile. ο Delete Delete the selected profile. ο Add new profile into the list. ο Reset table Reset profile list. All profiles will be deleted and a default profile is created. FX 250 / FX 500 User Manual...
  • Page 38 Specify the IP address for Static IP configuration. This field is ignored for Dynamic IP configuration. Default is blank for Dynamic IP configuration. • Header comp. Contain options to enable or disable header compression. Default is Enabled. FX 250 / FX 500 User Manual...
  • Page 39 • Minimum rate Choose the minimum rate for the profile. Default settings for all secondary profiles are set as 32K. • Error correction Contain options to enable or disable error correction. Default is Disabled. FX 250 / FX 500 User Manual...
  • Page 40 You are prompted to confirm activation. Confirm activation by selecting Yes using the Left selection key or key. Note: It may take a while to active a data connection. FX 250 / FX 500 User Manual...
  • Page 41 Options: You can press the Left selection key to select options available when writing the message. • Send Select this when you are ready to send your message. FX 250 / FX 500 User Manual...
  • Page 42 Clearing text: • To clear text, press once to clear one character at a time. • To clear the whole text entry, press and hold to clear the whole text entry. FX 250 / FX 500 User Manual...
  • Page 43 Select this to add the phone number of the selected message into the contact list. Note: You can also make a voice call to the selected message contact when browsing through the messages list by pressing the Call key. FX 250 / FX 500 User Manual...
  • Page 44 (This option is not available when viewing the message). • Delete Delete selected message. Note: You can also delete the selected message by pressing the Clear key. FX 250 / FX 500 User Manual...
  • Page 45 Select this to clear the messages in a particular folder. Available folder options are: • All messages Delete messages in all folders including Inbox, Sent and Draft. • Inbox • Sent • Draft FX 250 / FX 500 User Manual...

  • Page 46: Settings Menu

    Display the end IP address of the DHCP server. Default end IP address is 192.168.1.59. Primary DNS q Display primary DNS server address. Default primary server is 172.30.66.7. Secondary DNS q Display secondary DNS server address. Default secondary server is 172.30.34.7. FX 250 / FX 500 User Manual...
  • Page 47 Configure settings related to supplementary services. These settings are applicable to standard CS voice services. Note: Depending on the network, some settings may not be available or may prevent other settings from being activated. The following sub menus are available: • Call forwarding FX 250 / FX 500 User Manual...
  • Page 48 Press the key to change the time. You can press the Left selection key for options available when configuring a particular forwarding condition. The list of options is: FX 250 / FX 500 User Manual...
  • Page 49 Consult your equipment distributor if necessary. Note: Always use Retrieve all or Retrieve options to retrieve the latest settings from the network. Use Update all or Update options to update the network settings after configurations. FX 250 / FX 500 User Manual...
  • Page 50 Retrieve network settings of the call waiting service Update  Update configured settings to the network Note: Always use Retrieve option to retrieve the latest settings from the network. Use Update option to update the network settings after configurations. FX 250 / FX 500 User Manual...
  • Page 51 Software version of the BDU v Model Model name of the BDU v IMEI number IMEI number of the BDU v IMSI number IMSI number of the SIM card v Subscriber number Subscriber’s telephone number FX 250 / FX 500 User Manual...
  • Page 52 You are also required to key in the password when performing the reset. The default password is 0000. Note: This password is the same as Terminal PIN. FX 250 / FX 500 User Manual...
  • Page 53 PIN can be enabled. ο Disable Disable the selected PIN. You will be asked to key in the existing PIN (or default PIN if it has not been changed) before the PIN can be disabled. FX 250 / FX 500 User Manual...
  • Page 54 Change the PIN to a new one. You will be asked to key in the existing PIN (or default PIN if it has not been changed) before the PIN can be changed. Note: PIN has to be enabled before it can be changed. FX 250 / FX 500 User Manual...
  • Page 55 Contain options to enable/disable the message tone. • Volume Configure the volume for the standard tones (both key and message tones). Using the 4-way navigation ring , press up/right to increase and down/left to decrease the volume. FX 250 / FX 500 User Manual...

  • Page 56: Technical Support

    Model name of the Primary Handset v Software version Software version of the Primary Handset v Hardware version Hardware version of the Primary Handset v Technical support Web address for technical support v Copyright Contain Copyright message FX 250 / FX 500 User Manual...

  • Page 57: Using The Web Console

    3. Type http://192.168.1.35 in the Address field and press Enter. 4. When the Login screen appear, type in admin in the Username field and 1234 in the password field. Click Login. 5. Click the Login button. FX 250 / FX 500 User Manual...
  • Page 58 SMS. Please activate a data connection before doing any data transfer” Upon successful registration, with all three BDU’s LED indicators lit in green, the UE will be ready for normal operation. FX 250 / FX 500 User Manual...
  • Page 59 Telephony PPPoE Settings Tracking Admin Support Accounts 6.2.2. Status/Action Indicators These icons indicate the status of the FBB BDU. • Orange indicates the item is active. • Grey indicates the item is inactive. FX 250 / FX 500 User Manual...
  • Page 60 Indicate that ciphering is enabled or disabled. icon Click on this icon to Cipering Menu. Radio Indicates if radio silence is enabled or disabled. Silence Icon Click on this icon to Cipering Menu. FX 250 / FX 500 User Manual...
  • Page 61 Indicates the UE’s current operating temperature status Indicates the latitude, longitude, type and time of the GPS acquisition Indicates the azimuth and elevation angle of the antenna with Pointing Angle the corresponding satellite in view FX 250 / FX 500 User Manual...
  • Page 62 UE, the satellite selection choice will remain until you make the next selection change. The UE will track the newly selected satellite even if the elevation angle is not optimum. 5. Click Refresh to refresh the Satellite list. FX 250 / FX 500 User Manual...
  • Page 63 To view the entries stored in the SIM card and FBB BDU. SIM only To view the entries stored in the SIM card. Transceiver only To view the entries stored in the FBB BDU TU. FX 250 / FX 500 User Manual...
  • Page 64 Click Edit. Proceed to change the Name and/or Phone number. Click Apply. Deleting a Phonebook entry Select the entry from the Phonebook list. Click Delete. Click Ok to confirm to delete the entry. FX 250 / FX 500 User Manual...
  • Page 65 2. Click Send SMS. 3. The Phonebook console switches over to the Compose SMS console. 4. Type in the text message and click Send. II. Call History To check history log of calls made and received. FX 250 / FX 500 User Manual...
  • Page 66 Follow these steps to send SMS from the Call History list: 1. Select the entry from the list. 2. Click Send SMS. 3. The Call History console switches over to the Compose SMS console. Type in the text message and click Send. FX 250 / FX 500 User Manual...
  • Page 67 1. Select the entry from the Call History list. 2. Click Delete. 3. Click Ok to confirm or click Cancel to abort deleting the entry. 4. Click Refresh to refresh the Call History list. FX 250 / FX 500 User Manual...
  • Page 68 Shows the details (Sender information, Message, Date and Time stamp) of all SMS received. III. Sent Shows the details (Receiver information, Message, Date and Time stamp) of all SMS sent. IV. Draft Stores unsent messages for retrieval later. FX 250 / FX 500 User Manual...
  • Page 69 4. To save an unsent SMS, click the Save button and the unsent SMS will be saved in Draft. 5. To clear the typed message on the text editor, click the Clear button. FX 250 / FX 500 User Manual...
  • Page 70 The Inbox console switches over to the Compose console. 4. Enter your reply in the text editor. 5. Click Send to send your reply SMS. The reply SMS will be sent to the recipient. FX 250 / FX 500 User Manual...
  • Page 71 Follow these steps to delete multiple SMS from the Inbox list: Select the message by checking the checkboxes beside each SMS. Click Delete. Click OK to confirm the delete, or Cancel to abort the delete. Click Refresh to refresh the Inbox list. FX 250 / FX 500 User Manual...
  • Page 72 Follow these steps to resend a sent SMS (sending the same SMS to the same receiver): Click on a SMS to select it. Click Resend. The SMS will be sent to the recipient FX 250 / FX 500 User Manual...
  • Page 73 Follow these steps to delete a single SMS from the Sent list: Click on a SMS to select it. Click Delete. Click OK to confirm or click Cancel to abort deleting the SMS. FX 250 / FX 500 User Manual...
  • Page 74 Draft Stores SMS saved from the Compose console. Follow these steps to send a draft SMS: Click on a SMS to select it. Click Send. The SMS will be sent to the recipient. FX 250 / FX 500 User Manual...
  • Page 75 Deleting a SMS from the Draft list Follow these steps to delete a SMS from the Draft list: Click on a SMS to select it. Click Delete. Click OK to confirm or click Cancel to abort deleting the SMS. FX 250 / FX 500 User Manual...
  • Page 76 Data menu provides the following options: Connection Primary Profiles III. Secondary Profiles Port Forwarding Firewall PPPoE VII. Settings I. Connection 2. To activate the default profile, click Activate Default Profile. The PDP context will be activated. FX 250 / FX 500 User Manual...
  • Page 77 When connected, APN and the assigned public IP Address details will be displayed. You can proceed to access the Internet and use the related features. To disconnect the data connection, click Disconnect. The PDP context will be deactivated. FX 250 / FX 500 User Manual...
  • Page 78 (this is charged by the volume [in kilobytes] of data used). Profile Name Change the profile name as desired. Connection Type Change the type of connection. By default the connection type will be standard. FX 250 / FX 500 User Manual...
  • Page 79 You may also create a customized secondary profile; choose from profile 7 to 10. It also had the same time/volume limited data connection feature as the Primary Profiles. FX 250 / FX 500 User Manual...
  • Page 80 Follow these steps to add a new forwarding rule: 1. Click the Add button. 2. Enter the Incoming Port number in the space provided. (For example, the user expecting HTTP traffic, the port is 80). FX 250 / FX 500 User Manual...
  • Page 81 Activating the Firewall Service 1. Login to the web console and navigate to Settings>Admin>Feature to activate the Firewall service. 2. Enter the activation PIN of 16 characters purchased from the SP and click the Activate” button. FX 250 / FX 500 User Manual...
  • Page 82 3. Once the Firewall service is activated, a pop-up message box indicates the Fire wall service is activated and requires rebooting of terminal for the service to take effect. FX 250 / FX 500 User Manual...
  • Page 83 Enable Firewall Settings 1. Navigate to Data>Firewall>Setup to enable Firewall protection. 2. Select Enable. 3. Click Update. Incoming Rule To add and define up to 10 rules to allow or reject incoming packets. FX 250 / FX 500 User Manual...
  • Page 84 Outgoing Rule To add and define up to 10 rules to allow or reject outgoing packets. FX 250 / FX 500 User Manual...
  • Page 85 DoS Protection To add to enable block packets from public network. By default, the DoS is disabled. FX 250 / FX 500 User Manual...
  • Page 86 Port Scan Protection To enable block other packets from public network. By default, the Port Scan Protection is disabled. Service Filtering To prevent external network accessing your terminal. By default, the Service Filtering is disabled. FX 250 / FX 500 User Manual...
  • Page 87 Administrator Control To block any keyword in the content of the accessing page. FX 250 / FX 500 User Manual...
  • Page 88 Data session. 2. Check “Always On (Auto PDP Context Activation)” if required. 3. Click Update to allow the selection to take effect. 4. Click Refresh to query the current mode. FX 250 / FX 500 User Manual...
  • Page 89 Accounts XII. About I. Language Select the desired language for the Web Console to be displayed. (Spanish, Chinese-Simplified and Chinese-Traditional may not be an option that is available at the time of purchase). FX 250 / FX 500 User Manual...
  • Page 90 Displays information about the Manufacture ID, Software version, Model ID, IMEI number, IMSI number (only when a SIM card is inserted), Subscriber number and Antenna Unit’s serial number. Logs Displays event and error logs of the UE. FX 250 / FX 500 User Manual...
  • Page 91 Click Ethernet to view and edit the Ethernet settings. Click Update to allow the settings to take effect. DHCP Click DHCP to view and edit the DHCP settings. Click Update to allow the settings to take effect. FX 250 / FX 500 User Manual...
  • Page 92 All PCs/Laptops will be denied access to the TU except for those (MAC addresses) listed in the Allow List. When selecting this list, at least one entry should be there to access the TU. FX 250 / FX 500 User Manual...
  • Page 93 Click Update to allow the setting to take effect. Port Configuration For each of the 3 ports, a choice of the quality calls can be selected. Select your ideal call quality and click Update. Primary Handset Phone Port FX 250 / FX 500 User Manual...
  • Page 94 To change the setting, select Yes, No, or According to network subscription for the Allow called party to see your number configuration. Click Apply to allow the setting to take effect. FX 250 / FX 500 User Manual...
  • Page 95 Click Retrieve to get current setting of the Enable call-waiting configuration. To change the setting, select Yes or No for the Enable call waiting configuration. Click Apply to allow the new setting to take effect. FX 250 / FX 500 User Manual...
  • Page 96 Clicking Retriever All will retrieve the current settings of all four call barring scenarios at the same time. Clicking Apply All will allow the settings of all four call barring scenarios to take effect at the same time. FX 250 / FX 500 User Manual...
  • Page 97 Clicking Retrieve All will retrieve the current settings of all four scenarios in which the calls would be forwarded, at the same time. Clicking Apply All will allow the settings of all four scenarios to take effect at the same time. FX 250 / FX 500 User Manual...
  • Page 98 II. Select Call List or Phonebook to choose which directory you want to be restricted by. III. Select Allowed List or Blocked List for each of the 3 ports to choose if that particular port numbers are the allowed or block list. FX 250 / FX 500 User Manual...
  • Page 99 Select Enabled to set the SIM PIN. Enter the PIN number in the space provided and click Update PIN. Note: The SIM PIN depends on the SIM card. Consult your equipment distributor if necessary. FX 250 / FX 500 User Manual...
  • Page 100 Re-enter the new PIN number in the Re-enter New PIN field. Click Change PIN Password. The Transceiver PIN is now changed. Note: The SIM PIN2 depends on the SIM card. Consult your equipment distributor if necessary. FX 250 / FX 500 User Manual...
  • Page 101 Select Enabled to turn on the Wi-Fi module. (Go to Wireless Setting to enable Wi-Fi to be accessible by other devices.) Click Update. Once the Wi-Fi service is enabled, a pop-up message box indicates the Wi-Fi service is activated. FX 250 / FX 500 User Manual...
  • Page 102 Shows you software version and MAC address. Wireless Settings Select Enabled to allow the WI-Fi network access to Wi-Fi enabled devices. Choose ideal network mode, channel bandwidth and channel. If required, Network Name can be renamed by user. FX 250 / FX 500 User Manual...
  • Page 103 Note: There are four sets of security passwords available for your security configuration and you can only select one set of password. 2. Select the default key to enable the desire password from Key 1 to Key 4 respectively. FX 250 / FX 500 User Manual...
  • Page 104 There are two ways to enter latitude/longitude: a) Degrees, minutes, seconds. b) Decimal degrees. Select the desire latitude/longitude format Click the Add. Select the alarm trigger type: a) In b) Out c) In and Out FX 250 / FX 500 User Manual...
  • Page 105 Follow these steps to change the Access Point Name (APN): Select User Defined. Enter the new APN in the field space provided (e.g. BGAN-AU.INMARSAT.COM). Enter the username and password if required. FX 250 / FX 500 User Manual...
  • Page 106 DO NOT abort the upgrading process or unplug the power of the FBB BDU during the firmware upgrade process at any time. Doing so will corrupt the existing firm ware loaded onto the FBB BDU. Follow these steps to upgrade the firmware for your FBB BDU: FX 250 / FX 500 User Manual...
  • Page 107 The FBB Web console will appear. Re-log in using the provided username and password. Note: If the FBB BDU web console didn’t appear, you can manually refresh the web console by clicking the F5 on your keyboard. FX 250 / FX 500 User Manual...
  • Page 108 Browse to the location of the new firmware, select, and click Upload. Firmware upgrade will take approximately 10 to 12 minutes to complete. You will be prompted with the Result: Firmware Upgrade Completed message. Click Reboot Terminal to reboot the FBB BDU. FX 250 / FX 500 User Manual...
  • Page 109 All the settings and user data (e.g., Phone Book, GPS, etc.) of the FBB BDU will be cleared and reset to the default settings. If you do not wish to lose critical user data such as Phone Book, please use limited reset option available via Primary Handset FX 250 / FX 500 User Manual...
  • Page 110 Output Debug Log. Since the debug mode is not required for normal users, it is recommended not to make any changes to this setting. GPS output FX 250 / FX 500 User Manual...
  • Page 111 Router Mode ( multi-user ) and a PDP context active. If there is no active PDP context, the user can activate the PDP context by means by SMS command. FX 250 / FX 500 User Manual...
  • Page 112 Partial backup – It allows distribution of certain settings to many terminals of the same Model and Firmware version. To restore the previous backup settings, you may click on Browse to locate the backup file and restore accordingly. FX 250 / FX 500 User Manual...
  • Page 113 Feature Displays the Optional Feature for Fax enabled. To activate the Fax feature, activation PIN is required. Please contact your DP for assistance. FX 250 / FX 500 User Manual...
  • Page 114 Port number: 80 if user wants to host a web server on the PC attached to the UT. HTTP Redirect When enabled is selected, a warning message will prompt user to activate PDP connection before web browsing. FX 250 / FX 500 User Manual...
  • Page 115 Support URL and Services URL. (The information shown is for sample purpose only.) XI. Accounts Select Add to add new user. Select Delete to delete specific user. Select Change Password to change specific user’s password. FX 250 / FX 500 User Manual...

  • Page 116: Troubleshooting

    Blinking green Ready for packet data only. Steady green Network registration succeeded. Full network service available. Blinking amber Ready for voice only. Steady red System failure in network registration. User action required. FX 250 / FX 500 User Manual...
  • Page 117 Ensure that the IP address of the BDU is set correctly. Unable to ping my • Make sure that there is no firewall or proxy settings in your PC/ laptop that prevent access to the BDU. FX 250 / FX 500 User Manual...
  • Page 118 Please lower the volume of the phone in such situation. Distorted audio • Please temporarily disconnect any data connection since high during outgoing/ throughput may affect the quality of the audio. incoming call • Hang up and retry the call again. FX 250 / FX 500 User Manual...
  • Page 119 Ensure that correct username and password are used (Password and username are case sensitive). • Ensure that you do not open more than the maximum Web Unable to login Console sessions allowed. • Retry by closing and reopening the web browser. FX 250 / FX 500 User Manual...
  • Page 120 • Make sure that you are using the correct firmware upgrade package. • Firmware upgrade Make sure that there is no interruption of power supply during fails firmware upgrade. • Retry firmware upgrade. FX 250 / FX 500 User Manual...
  • Page 121 No light appear lever of the circuit breaker inward fully and release. on BDU LED. • Check to ensure that the input DC power will have at least +24VDC, 10A or +12VDC, 20A. FX 250 / FX 500 User Manual...

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