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8
G
ETTING
Customer support
Your service provider's customer support
department may be accessible directly from your
phone when you dial a number such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available to
you, such as call forwarding or voicemail.
For questions about the phone features, refer to the
materials provided with your phone, or visit
www.kyocera-wireless.com
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email:
phone-help@kyocera-wireless.com
• Phone: (800) 349-4478 (U.S.A. and Canada
only) or (858) 882-1401.
Before requesting support, please try to reproduce
and isolate the problem. When you contact the
Customer Care Center, be ready to provide the
following information:
User Guide for the Kyocera 5135 Phone
H
ELP
.
• The name of your service provider.
• The actual error message or problem you are
experiencing.
• The steps you took to reproduce the problem.
• The phone's electronic serial number (ESN).
To find the ESN:
Remove the battery.
a.
Locate the white label on the back of the
b.
phone. Your phone's 11-digit ESN begins
with "D" and is located under the bar code
on the label.
Phone accessories
To shop for phone accessories, visit
www.kyocera-wireless.com/store
(800) 349-4188 (U.S.A. only) or (858) 882-1410.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including cellular
or PCS phones, visit
beta.kyocera-wireless.com
, or call
.
43
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