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Samsung WE VoIP User Manual

We voip is a phone communication application
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WE VoIP
User Manual
for V3.5.0.1

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Summary of Contents for Samsung WE VoIP

  • Page 1 WE VoIP User Manual for V3.5.0.1...
  • Page 2 COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to the third party in TRADEMARKS Product names mentioned in this manual may be trademarks and/or registered trademarks of their respective companies.

  • Page 3: Safety Concerns

    Indicates additional information for referrence. Checks Provides the operator with checkpoints for stable system operation. Symbols Caution Indication of a general caution Restriction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action WE VoIP User Manual _...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS SAFETY CONCERNS Conventions................1 Symbols................1 WE VoIP OVERVIEW Key Features of WE VoIP............. 5 PROGRAM INSTALLATION Preparations before Installation ..........8 Hardware Environment ..............8 Checklist....................8 Installation................9 Initial Settings...............11 Update ................13 WHAT TO KNOW IN ADVANCE About Internal and External Calls ........
  • Page 5 Recent Call Logs ..............32 Callback (Only SCME)..............33 mVoIP (Mobile VoIP)............34 The use of mVoIP Service...............34 WE WORK Interoperability..........36 (SCME Only)............... 36 Premium CID (Caller ID)..............36 Context CID ..................36 SETTINGS User Settings ..............37 Administrator Settings............40 WE VoIP User Manual _...
  • Page 6 Add and Edit Profile Screen ............41 _ © SAMSUNG Electronics Co., Ltd.

  • Page 7: We Voip Overview

    Samsung WE VoIP is a phone communication application that operates in interoperation with the SCM system based on dual-mode smartphones including cellular phones and wireless LANs. With WE VoIP, you can make or answer a VoIP call using the default dialer of your smartphone.
  • Page 8 You can make a call to a contact’s phone number simply by tapping the number in Contacts on your smartphone. Integrated Call Logs You can view WE VoIP call logs in the default call logs application of your smartphone. Using Default Dialer You can make a WE VoIP call using the default phone application of your smartphone.
  • Page 9 Extension Call from Outside (Option) If you are outside a Wi-Fi coverage area, you can make or answer a WE VoIP call using a data packet network (3G/LTE) or make a call using Remote Dial. This function may not be offered depend on service provider.

  • Page 10: Program Installation

    Galaxy S2/S2 HD LTE/S3/Note/Note2/S4 Other devices may not support all functions properly. Checklist Before installing WE VoIP, you need to check the followings with your network administrator: - Access Point (AP) information for wireless LAN connection Before installing WE VoIP, you should also update your smartphone to the latest firmware.

  • Page 11: Installation

    Wifi or data network. Search these word ‘Samsung WE VoIP’ or ‘WE VoIP’ to find WE VoIP. If it is not in the list, please select ‘See more’ button. When you select WE VoIP icon, you can see that screen like the picture on the right.
  • Page 12 3MB, if the device is not connected to Wi Fi can charge extra data fee. After the installation you can see We VoIP icon in the menu. Select the icon make run WE VoIP. _ © SAMSUNG Electronics Co., Ltd.

  • Page 13: Initial Settings

    Initial Settings This section details the basic settings required after the application installation. In WE VoIP, if you enter the provision (profile) server IP address, the user preferences are automatically set. Turn Wi-Fi on your smartphone and connect to one of the APs in your workplace.
  • Page 14 Enter the IP address of the provision server and tap the [OK] button to request for the WE VoIP profile. Provision (Profile) Server You must enter the provision (profile) server IP address to have the user preferences set automatically. For details on the IP address, contact your system administrator.

  • Page 15: Update

    An alert popup appears when the program needs to be updated. Tap the [OK] button to start the update, then google store page is appeared and you can download from it. This function may not be offered depend on service provider’s policy. WE VoIP User Manual _...

  • Page 16: What To Know In Advance

    ADVANCE About Internal and External Calls Internal (Intercom) Call An internal call refers that you use WE VoIP connected to the company’s PBX system to make/receive a call to/from another WE VoIP (or desk phone) user within the company. PBX System...

  • Page 17: External (Outside) Call

    External (Outside) Call An external call refers that you use WE VoIP (or desk phone) connected to a telephone exchange to make/receive a call to/from a person outside the company (for example, a call to/from home or a mobile phone).

  • Page 18: Notification Icons

    Notification Icons When running WE VoIP, notification icons appear at the top of the smartphone screen. You can swipe down from the top of the screen to view details of the notification icons. Registration Status Notification The following icons are provided indicating the registration status for WE VoIP.

  • Page 19: We Voip Call Functions

    WE VoIP CALL FUNCTIONS WE VoIP provides the VoIP call functions via wireless LAN. The basic procedures for placing outgoing calls and answering incoming calls are the same as the normal operations on your smartphone. Dialer WE VoIP uses the dialer for the default phone application of your smartphone.
  • Page 20 Makes a video call from the smartphone to the entered number. (WE VoIP does not support video calls.) Dialer WE VoIP uses the default dialer of the phone. For instructions on using the dialer, refer to the user manual of your smartphone. _ © SAMSUNG Electronics Co., Ltd.

  • Page 21: Dialing

    Dialing You can use the default keypad in the phone application to make a WE VoIP call. If Choose VoIP or Mobile is checked in the outgoing call settings, you can select whether to make a normal call with your mobile phone number through the 3G network or to make a WE VoIP call through the internal PBX for an outgoing call.
  • Page 22 The outgoing call screen appears with the callee’s information and you hear a ringback tone. Start the conversation when the other party answers the phone. _ © SAMSUNG Electronics Co., Ltd.

  • Page 23: Making An External Call

    Or, select a phone number from the call logs. Select WE VoIP as the outgoing call type to use WE VoIP. The outgoing call screen appears with the callee’s information and you hear a ringback tone.
  • Page 24 Start the conversation when the other party answers the phone. _ © SAMSUNG Electronics Co., Ltd.

  • Page 25: Answering Calls

    WE VoIP Calls Identification When the incoming call is coming through your company’s internal PBX, the Samsung Wireless Enterprise logo appears in the top left of the screen. The popup window may differ depending on your smartphone model. WE VoIP User Manual _...

  • Page 26: Hold On (Only Scme)

    Voice mail (Only SCME) The Voice mail can convert the incoming call to a Voice mail. Caller can leave a voice message on callee’s voice mail box. This function is offered only on SCME _ © SAMSUNG Electronics Co., Ltd.

  • Page 27: In-Call Functions

    Dual Tone Multi Frequency (DTMF). End Call Ends the call. Menu  Connect to Transfers the call to a specified number. Specified Number ‘Connect to Specified Number’ function is offered only on SCME. Menu  Call Transfer WE VoIP User Manual _...

  • Page 28: Bluetooth

    Dialing (Sending DTMF) During a WE VoIP call, DTMF is sent when each keypad button is pressed. The location of buttons and menus may vary depending on application version. Also, some menus may not be supported depending on the PBX settings.

  • Page 29: Add Call (Scme Only)

    The conference call function may not be supported depending on PBX type. This function is supported in PBX SCME 3.2.4 and higher. WE VoIP User Manual _...

  • Page 30: To Mobile

    To Mobile When you move out of the range of your wireless LAN during a WE VoIP call, the call automatically switches to 3G. If you tap the [To Mobile] button during a call, there will be an incoming call to your mobile phone.

  • Page 31: Mute

    When you click the [Hold] button during a call, the button turns to on ( ) and the current call is put on hold. Tap the button again to resume the call. WE VoIP User Manual _...

  • Page 32: Record

    When you need to use the dial buttons to access your voicemail or while in a call for a public service, you can press dial buttons to send DTMF. Tap the [Hide] button to return to the in-call screen. _ © SAMSUNG Electronics Co., Ltd.

  • Page 33: Call Transfer

    When the other party of the number entered receives the call, the call is connected to the number. Then, you are disconnected from the call. Putting Call On Hold If you attempt to transfer a call, the other party is automatically put on hold. WE VoIP User Manual _...

  • Page 34: Recent Call Logs

    Recent Call Logs WE VoIP call logs are integrated into the default call logs application on your smartphone. An WE VoIP call is indicated with the icon on the [Logs] list. Tap the receiver icon on the right of a call entry to dial the number.

  • Page 35: Callback (Only Scme)

    When the callee get ready to call, caller can receive call with the number of callee’s. When caller receive the call, it makes a call to callee. Callback Available time for callback may vary depending on PBX’s setting or policy. WE VoIP User Manual _...

  • Page 36: Mvoip (Mobile Voip)

    (Mobile VoIP) WE VoIP service is provided not only in company wi-fi area but also on public wifi or data networks like LTE/HDSPA. External services are categorized these two type. ※ HotSpot Service – The service on public internet network wifi.
  • Page 37 WE VoIP User Manual _...

  • Page 38: We Work Interoperability

    WE WORK Interoperability (SCME Only) Various additional functions are available through interoperation with the Samsung WE WORK server. These functions are offered only on SCME. Premium CID (Caller ID) The caller’s department, title and other information are shown on the incoming call screen.

  • Page 39: Settings

    WE VoIP provides settings menus for normal user and administrator. This chapter describes various settings/options and how to use. Settings Menu On some WE VoIP versions or on PBX type registered, the administrator and user settings screen may be different from the illustrations provided in this manual. User Settings On the application screen, run WE VoIP to access the outgoing and incoming call settings required for using WE VoIP.
  • Page 40 3G network if you are not logged into WE VoIP. Receive VoIP Call You can choose to allow an incoming WE VoIP call while in a 3G during 3G Call call. If you select this option, you will hear incoming notification tone when there is an incoming WE VoIP call during a 3G call.
  • Page 41 - Voice Message Retrieval Cycle: Set the cycle for retrieving the voice message inbox. [Menu]  Version You can view the version information of the WE VoIP application. [Menu]  Exit The WE VoIP application will be terminated.

  • Page 42: Administrator Settings

    Administrator Settings The Administrator Settings menu is provided only to the administrators for setting and controlling WE VoIP registrations. Normal users should not use the administrator settings menu unless it is absolutely necessary. For details on using the administrator settings menu, contact your system administrator.
  • Page 43 Then, tap the button on the left of the profiles list from the Administrator Settings screen to attempt the WE VoIP registration. If the profile you are saving is the first profile, its registration is automatically attempted when you save it.
  • Page 44 You can set the SIP protocol. The default and recommended setting is UDP. SIP Receive Port You can enter WE VoIP local port number for receiving SIP data of the PBX system. (Default: 5080.) SIP Public Server You can enter the SIP server public IP address of the PBX system.
  • Page 45 Audio Settings You can set codec and sound properties to use for a WE VoIP call. - Codec Priority: Set audio codecs to use in a WE VoIP call and their priorities. - Sound Properties • Enable DV (Diamond Voice): Set whether to use DV filter of the WE VoIP application.
  • Page 46 - ID: Enter an ID to use for logging into WE WORK. - Password: Enter the password to use for logging into the WE WORK server. (The password is encrypted and cannot be changed.) _ © SAMSUNG Electronics Co., Ltd.
  • Page 47 (This setting is for engineers only and is independent of the profile.) Four Digit Call You can set a WE VoIP call to be automatically made when you press the extension number (4-digit). (This setting is for engineers only and is independent of the profile.)
  • Page 48 Information in this document is proprietary to SAMSUNG Electronics Co., Ltd. No information contained here may be copied, translated,...
  • Page 49 SAMSUNG. Information in this document is subject to change without notice.
  • Page 50 QUESTIONS OR COMMENTS? Homepage Address Document Center 3rd Floor Jeong-bo-tong-sin-dong. 129, www.samsungnetwork.com Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea 443-...

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