Troubleshooting - Sirius XM RAdio Universal Home Kit User Manual

Troubleshooting

Your Home Kit has been designed and built to be trouble-free, but if you
experience a problem, try this:
• Check that all connections are firm and secure .
• Make sure you have connected the Home Dock as described in this User
Guide . Verify that the AC power outlet is working .
If you see this on the screen: Try this:
No Signal or No Satellite Signal or
Acquiring Signal
Check Antenna Connection or
Check Antenna or
Antenna
Channel Off Air or Channel
Unavailable
Loading
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• Move the antenna to a south-facing window . Not
sure which way is south? Think about where the
sun rises (in the east) and sets (in the west) . Then
stand so that east is to your left and you'll be facing
south . Is there a window in the direction you're
facing?
• You may need to find a better location for the
antenna . Refer to "Step 3: Place and Aim the
Indoor/Outdoor Home Antenna" on page 15 .
• Make sure that the Indoor/Outdoor Home Antenna
cable is firmly and securely plugged into the Home
Dock . Make sure the cable is not bent or broken .
• Turn the Radio off, then on, to reset this message .
• If the message persists, most likely the Indoor/
Outdoor Home Antenna cable has been damaged .
Replace the antenna .
• The channel you've selected is not currently
broadcasting . Tune to another channel .
• Your Radio is acquiring audio or program
information . This message usually goes away in a
few seconds .