Iridium GO! User Manual page 51

Unable to make / receive calls?
• Check that your antenna is raised and that the Iridium GO! device has a clear unobstructed view
of the sky.
• Check that your smartphone is connected to the Iridium GO! Wi-Fi network.
• All calls made from the Iridium satellite system must be in international format. See "Placing a Call"
in Chapter 5 "Using Iridium GO! and your smartphone".
• Check the signal strength indicator. If the signal is weak, ensure that you have a clear line of sight
to the sky and there are no buildings, trees, or other objects interfering.
• Has a new SIM card been inserted? Check that no new restrictions have been imposed.
Cannot connect smartphone to Iridium GO! ?
Your personal device MUST be connected via Wi-Fi to Iridium GO! (ex. "Iridium-6088CC") in order for
the Iridium GO! application to operate. Please check the Wireless Network Settings as they may have
changed to another Wi-Fi network (such as your home or office Wi-Fi).
The battery does not charge?
• Check that the charger is properly connected to the device and the electrical socket and its
contacts are clean and dry.
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• Check that the battery contacts are clean and dry.
• Check the battery temperature. If it is warm, let it cool before charging.
• Battery performance declines after several years of use. You may need to replace the battery.
• Make sure you have an Iridium approved battery installed.
Unable to hear ringtones?
Check that the Audio settings are enabled.
46 Iridium GO! User Manual