Troubleshooting - Iridium GO! User Manual

Troubleshooting

What is my password?
The Iridium GO! application defaults with a user name of "guest" with a password of "guest".
The Iridium GO! device does NOT have Wi-Fi password unless it is configured.
How do I set a Wi-Fi password?
To configure the Wi-Fi password, go to Advanced ➡ Wi-Fi settings via the Iridium GO! application
or from the Advanced Features portal (192.168.0.1) on your browser.
Forgot my password?
Use the Restore button to clear passwords, or login as another user (if created) at 192.168.0.1 on
your browser.
How do I connect an external antenna?
Connect the small end of the External Antenna Adapter cable (sold separately, part number:
WAAC1301) to the device and the large (TNC) connector to your Iridium certified external antenna.
6
Secure the Iridium GO! device, and place the external antenna in a location with a clear view of the
sky. Raise the device antenna to turn on Iridium GO! and to register with the Iridium network. The
device antenna must be kept raised during operations of the Iridium GO!.
No network registration?
Check for the following: a) SIM card installed, b) antenna in the elevated position, c) clear line of sight
to the sky.
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