Konica Minolta bizhub C10P User Manual
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Konica Minolta bizhub C10P User Manual

Konica Minolta bizhub C10P User Manual

Konica minolta color printer user's guide
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bizhub C10P
User's Guide
A00V-9574-00A

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Summary of Contents for Konica Minolta bizhub C10P

  • Page 1 C10P User’s Guide A00V-9574-00A...

  • Page 2: Copyright Notice

    Center Building, 1-6-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, Japan. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Notice KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

  • Page 3: Software License Agreement

    SOFTWARE LICENSE AGREEMENT This package contains the following materials provided by Konica Minolta Business Technolo- gies, Inc. (KMBT): software included as part of the printing system, the digitally-encoded machine-readable outline data encoded in the special format and in the encrypted form (“Font Programs”), other software which runs on a computer system for use in conjunction with the...

  • Page 4: About Adobe Color Profile

    11. Notice to Government End Users: The Software is a “commercial item,” as that term is defined at 48 C.F.R.2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212. Consis- tent with 48 C.F.R.
  • Page 5 4. DISCLAIMER OF WARRANTY Adobe licenses the Software to you on an “AS IS” basis. Adobe makes no representation as to the adequacy of the Software for any particular pur- pose or to produce any particular result. Adobe shall not be liable for loss or damage aris- ing out of this Agreement or from the distribution or use of the Software or any other materials.
  • Page 6 “TOYO INK Standard Color on Coated paper” is compatible with “JAPAN COLOR”. Agreement 1. The reproduction of images on a printer or a monitor using this ICC Profile do not com- pletely match the TOYO INK Standard Color on Coated paper.

  • Page 7: For Eu Member States Only

    5. All company names and product names used in this document is the trademarks or regis- tered trademarks of their respective holder. This ICC Profile made by GretagMacbeth ProfileMaker and granted TOYO INK certain license to distribute by GretagMacbeth AG. TOYO Offset Coated 2.0 ©...

  • Page 9: Table Of Contents

    Software Utilities CD-ROM 6 PostScript Drivers PCL Drivers PPD Files Utilities System Requirements 9 Selecting Driver Options/Defaults (for Windows) 10 Windows XP/Server 2003/2000/NT 4.0 10 Uninstalling the Printer Driver (for Windows) 11 Displaying Printer Driver Settings (for Windows) 12 Contents...
  • Page 10 Windows XP/Server 2003 12 Windows 2000/NT 4.0 12 Using the PostScript and PCL Printer Driver 13 Common Buttons OK 13 Cancel 13 Apply 13 Help 13 Easy Set 14 Paper View 14 Printer View 14 Watermark View 14 Quality View 14...
  • Page 11 Replacing Consumables 76 About Toner Cartridges Replacing a Toner Cartridge 78 Replacing the Drum Cartridge Replacing the Backup Battery 7 Maintaining the Printer ... 91 Maintaining the Printer 92 Cleaning the Printer 94 Exterior Interior Cleaning the Media Feed Roller and Laser Lens 95...
  • Page 12 Understanding the Media Path 106 Clearing Media Misfeeds Media Misfeed Messages and Clearing Procedures Clearing a Media Misfeed in the Printer 107 Clearing a Media Misfeed From Tray 2 112 Clearing a Media Misfeed from the Duplex Option 114 Solving Problems with Media Misfeeds 116...

  • Page 13: Introduction

    Introduction...

  • Page 14: Getting Acquainted With Your Printer

    430 mm (16.9") 100 mm Front View (3.9") The options appear shaded in the above illustration. 100 mm 100 mm Side View (3.9") (3.9") Getting Acquainted with Your Printer 970 mm (38.2") 560.8 mm (22.1") 771.0 mm (30.4") 100 mm (3.9")

  • Page 15: Printer Parts

    Printer Parts The following drawings illustrate the parts of your printer referred to through- out this guide, so please take some time to become familiar with them. Front View 1—Output tray 2—Front cover 3—Control panel 4—Tray 1 (Multipurpose tray) 5—Power switch 6—Top cover...

  • Page 16: Rear View

    Rear View 1—USB port 2—Parallel port 3—10Base-T/100Base-TX (IEEE 802.3) Ethernet Interface port Front View with Options 1—Tray 2 Rear View with Options 1—Duplex option Getting Acquainted with Your Printer...
  • Page 17 About the Software...

  • Page 18: Software Utilities Cd-Rom

    Operating System Windows XP/Server 2003/2000 Windows NT 4.0 Use/Benefit These drivers give you access to all of the printer features, including finish- ing and advanced layout. See also “Displaying Printer Driver Settings (for Windows)” on page 12. Use/Benefit These drivers give you access to all of the printer features, including finish- ing and advanced layout.

  • Page 19: Ppd Files

    PPD Files Operating System Macintosh OS 9/X Linux For details on the installation of the Windows printer drivers, refer to the bizhub C10P Installation Guide on the Documentation CD-ROM. Utilities Utility Download Manager (Windows XP/Server 2003/2000/NT 4.0, Macintosh OS 10.2.x or later)
  • Page 20 CD-ROM. With a Web browser, the status of printers can be checked, and the vari- ous settings can be changed. For details, refer to the bizhub C10P Reference Guide on the Documenta- tion CD-ROM. Using the TCP/IP and IPX protocols, basic network printer settings can be specified.

  • Page 21: System Requirements

    10Base-T/100Base-TX (IEEE 802.3) Ethernet interface port – USB Revision 2.0 and USB Revision 1.1 compliant port – IEEE 1284 compatible parallel port For details on the Macintosh and Linux printer drivers, refer to the bizhub C10P Reference Guide on the Documentation CD-ROM. System Requirements...

  • Page 22: Selecting Driver Options/Defaults (For Windows)

    From the Start menu, choose Settings and then Printers to display the Printers directory. Right-click the KONICA MINOLTA bizhub C10P PCL6 or KONICA MINOLTA bizhub C10P PS printer icon and choose Properties. PostScript printer driver for Windows NT 4.0 is not supported.

  • Page 23: Uninstalling The Printer Driver (For Windows)

    Click OK to exit from the Print preference dialog box. Click OK to exit from the Properties dialog box. Uninstalling the Printer Driver (for Windows) This section describes how to uninstall the KONICA MINOLTA bizhub C10P printer driver if necessary. Close all applications. Open the Printers directory.

  • Page 24: Displaying Printer Driver Settings (For Windows)

    Restart your computer. The KONICA MINOLTA bizhub C10P printer driver will be uninstalled from your computer. Displaying Printer Driver Settings (for Windows) Windows XP/Server 2003 From the Start menu, choose Printers and Faxes to display the Printers and Faxes directory.

  • Page 25: Using The Postscript And Pcl Printer Driver

    Click to exit the Properties dialog box without saving any changes made. Apply Click to save all changes without exiting the Properties dialog box. Depending on the version of the operating system, Apply may not appear. Help Click to view the help. Using the PostScript and PCL Printer Driver...

  • Page 26: Easy Set

    This button does not appear on the Advanced, Watermark, Quality and Version tabs. Printer View Click the button to display an image of the printer (with all installed options) in the figure area. This button does not appear on the Advanced and Version tabs.

  • Page 27: Advanced Tab (Postscript Printer Driver Only)

    Specify the number of copies Turn on/off job collation Save a print job on the printer and print it later (Job Retention) Save a confidential job on the printer and protect it with a password Print a single copy for proofing...

  • Page 28: Cover Page Tab

    Be sure to use overlays with print jobs with a paper size and orienta- tion that matches the overlay form. In addition, if settings have been specified for “N-up” or “Booklet” in the printer driver, the overlay form cannot be adjusted to match the specified settings. The Overlay Tab allows you to...

  • Page 29: Quality Tab

    Specify the resolution for the printout Specify the format of fonts that are to be downloaded Print using the printer’s fonts Version Tab The Version Tab allows you to view information about the printer driver. Using the PostScript and PCL Printer Driver...
  • Page 30 Using the PostScript and PCL Printer Driver...

  • Page 31: Using The Status Monitor (Windows Only)

    Using the Status Monitor (Windows Only)

  • Page 32: Working With The Status Monitor

    The Status Monitor shows information about the current status of the printer. The Status Monitor can be installed from the Software Utilities CD-ROM. For details on the installation, refer to the bizhub C10P Reference Guide on the Documentation CD-ROM. Operating Environment The Status Monitor can be used on computers running Windows XP/ Server 2003/2000/NT 4.0 connected to the printer using the Ethernet connec-...

  • Page 33: Recognizing Status Monitor Alerts

    When the Status Monitor detects a printing problem, the icon on the Windows task bar changes from green (normal) to yellow (warning), orange or red (error), depending on the severity of the printer problem. Recovering from a Status Monitor Alert When the Status Monitor notifies you of a printing problem, double-click its icon on the Windows task bar to open the Status Monitor.

  • Page 35: Printer Control Panel And Configuration Menu

    Printer Control Panel and Configuration Menu...

  • Page 36: About The Control Panel

    The control panel, located on the top of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condition that needs your attention. Toner Control Panel Indicators and Keys...
  • Page 37 Cancel About the Control Panel Function Moves up in the menu structure Within a menu choice that is changeable char- acter by character, scrolls upward through the available characters Moves right in the menu structure Moves right through the available menu choices Moves down in the menu structure.

  • Page 38: Toner Supply Indicators

    Toner Supply Indicators The indicators shown below will appear, indicating the amount of toner that remains in the yellow (Y), magenta (M), cyan (C), and black (K) toner car- tridges. I D L E Toner About the Control Panel...

  • Page 39: Configuration Menu Overview

    The bizhub C10P configuration menu accessible from the control panel is structured as shown below. Main Menu IDLE PROOF/PRINT MENU PRINT MENU PAPER MENU QUALITY MENU INTERFACE MENU SYSTEM DEFAULT SERVICE MENU LANGUAGE * This menu item appears only if an optional hard disk is installed.

  • Page 40: Proof/Print Menu

    This menu item appears only if an optional hard disk is installed. With this menu item, print jobs that were set to be saved on the hard disk by using Job Retention on the Basic tab of the printer driver can be printed or deleted.

  • Page 41: Entering The Password

    Entering the Password In order to print or delete a secured job, the four-digit password specified from the printer driver must be entered. Follow the procedure described below to type in the four-digit password specified from the printer driver. Press the Up and Down keys to increase or decrease the first digit of the password.

  • Page 42: Print Menu

    PRINT MENU With this menu, printer information, such as the configuration page and the demo page, can be printed. PRINT MENU MENU MAP CONFIGURATION STATISTICS PAGE FONT LIST DIRECTORY LIST All factory default values are shown in bold. MENU MAP...

  • Page 43: Paper Menu

    PAPER MENU With this menu, the media used for printing can be managed. PAPER MENU INPUT TRAY DUPLEX ORIENTATION PAGE RECOVERY * This menu item appears only if the duplex option is installed. ** These menu items appear only if the optional lower feeder unit is installed.
  • Page 44 MODE TRAY 1 Settings AUTO/CASSETTE When printing from Tray 1, select whether the paper size and paper type set from the printer driver or the MEDIA SIZE MEDIA TYPE selecting PAPER MENU/INPUT TRAY/TRAY 1 in the control panel have priority.
  • Page 45 TRAY 2 CUSTOM SIZE AUTO CONTINUE Configuration Menu Overview Settings MEDIA LETTER/A4 SIZE Select the setting for the size of paper loaded into Tray 2. The default setting for North America is setting for all other regions is Settings MEDIA PLAIN PAPER/ TYPE LETTERHEAD...
  • Page 46 Select whether or not the Tray Mapping function is used. Settings LOGI- TRAY Specify whether jobs received from another manufacturer's printer driver are printed using Tray 1 or Tray 2. PHYSICAL TRAY 2 LOGICAL TRAY 2 all other logical trays is TRAY 1 OFF/SHORTEDGE/LONGEDGE is selected, duplex printing is not possible.

  • Page 47: Quality Menu

    QUALITY MENU With this menu, settings for the print quality can be specified. QUALITY MENU REPLACE TONER TONER LOW ACTION TONER OUT ACTION AIDC DENSITY CONTROL Configuration Menu Overview BLACK CYAN MAGENTA YELLOW REQUEST AIDC MODE BLACK CYAN MAGENTA YELLOW...
  • Page 48 All factory default values are shown in bold. REPLACE BLACK TONER CYAN MAGENTA YELLOW Settings TONER When set to ACTION panel when one or more toner cartridges reach to the low condition. Settings TONER When set to ACTION cartridge is empty. When set to empty.
  • Page 49 AIDC REQUEST AIDC MODE DENSITY BLACK CONTROL CYAN MAGENTA YELLOW Configuration Menu Overview Settings NO/YES is selected, image adjustments are performed. Settings ON/OFF is selected, the image adjustments are applied. is selected, image adjustments are not applied. Settings 1/2/3/4/5 Adjust the density of the black toner to one of five levels.

  • Page 50: Interface Menu

    INTERFACE MENU With this menu, interface settings can be specified. Restart the printer after changing settings in the INTERFACE MENU ETHERNET ETHERNET TCPIP ENABLE DHCP/BOOTP IP ADDRESS DEFAULT ROUTER SUBNET MASK ENABLE HTTP ENABLE AUTO IP IPX/SPX FRAME TYPE ETHERTALK...
  • Page 51 IP address is not automatically acquired. Setting 192.168.1.2 ADDRESS Set the IP address for this printer on the network. Use the Up, Down, Left, and Right keys to specify the value. If the IP address is manually specified,...
  • Page 52 Setting ENABLE YES/NO HTTP Specify whether or not HTTP is used. is selected, the Web page pro- vided to the printer by the built-in HTTP server is enabled. is selected, the Web page cannot be used. Setting ENABLE YES/NO...
  • Page 53 ETHERNET SPEED PROTOCOL ENABLE TIMEOUT PARAL- TIMEOUT Settings ACTIVE Specify the interface to be used. An Ethernet and parallel connection cannot be used at the same time. Configuration Menu Overview Settings ZONE Specify the Macintosh EtherTalk zone. The zone name can contain a maximum of 16 characters.

  • Page 54: System Default Menu

    SYSTEM DEFAULT MENU With this menu, settings can be specified to adjust the operation of the printer, such as the time until the machine enters Energy Saver mode. SYSTEM DEFAULT PRINT QUALITY COLOR MODE EMULATIONS STARTUP OPTIONS DATE & TIME...
  • Page 55 AUTOMATIC/POSTSCRIPT/PCL5/ PCL XL/HEX DUMP/PDF Specify the printer control language. is selected, the printer automatically selects AUTO the printer control language from the data stream. Settings PCL5/POSTSCRIPT Select the printer description language when it cannot be identified from the data and...
  • Page 56 The default setting is Settings NO/YES Select whether or not a startup page is printed when the printer is turned on. is selected, the startup page is printed when the printer is turned on. is selected, the startup page is not printed.
  • Page 57 Configuration Menu Overview Settings NO/YES Select whether or not the PostScript format definitions file is applied when the printer is turned is selected, the PostScript format definitions file is applied. is selected, the PostScript format definitions file is not applied.
  • Page 58 SECU- CONFIG RITY Settings CAP- TURE Select whether or not received print jobs are saved on the hard disk. without being printed. PRINT on the hard disk. FORMAT FORMAT FLASH FORMAT DISK Settings ENABLE Select whether or not the menus are protected with a password.

  • Page 59: Service Menu

    RESTORE /SAVE FACTORY SAVE CUSTOM RESTORE CUSTOM SERVICE MENU With this menu, the service representative can adjust the printer and perform maintenance operations. This menu cannot be used by the user. LANGUAGE MENU ENGLISH/FRANCAIS/ DEUTSCH/ESPANOL/ ITALIANO/PORTUGES/ CESKY/JAPANESE Configuration Menu Overview...
  • Page 60 Configuration Menu Overview...

  • Page 61: Using Media

    Using Media...

  • Page 62: Media Specifications

    Tray 2 = Plain paper only ** The minimum possible size for duplex printing is 92.0 x 276.0 mm (3.63 x 10.87"). For custom sizes, use the printer driver to specify the settings within the ranges shown in the above table. Media Size...

  • Page 63: Media Types

    Before purchasing a large quantity of special media, do a trial print with the same media and check the print quality. Keep media on a flat, level surface in its original wrapper until it is time to load it. For a list of approved media, refer to printer.konicaminolta.com. Plain Paper Capacity...

  • Page 64: Thick Stock

    Keep media between 35% and 85% relative humidity. Toner does not adhere well to moist or wet paper. Layered Adhesive Folded, creased, curled, embossed, warped, or wrinkled Perforated, three-hole punched, or torn Too slick, too coarse, or too textured Different in texture (roughness) on the front and back Too thin or too thick Stuck together with static electricity Composed of foil or gilt;...

  • Page 65: Envelopes

    DO NOT use thick stock that is Mixed with any other media in the trays (as this will cause printer misfeed- ing) Envelopes Print on the front (address) side only. Some parts of the envelope consist of three layers of paper—the front, back, and flap. Anything printed in these lay- ered regions may be lost or faded.

  • Page 66: Labels

    Labels A sheet of labels consists of a face sheet (the printing surface), adhesive, and a carrier sheet: The face sheet must follow the plain paper specification. The face sheet surface must cover the entire carrier sheet, and no adhe- sive should come through on the surface.

  • Page 67: Letterhead

    Letterhead Try printing your data on a sheet of plain paper first to check placement. Capacity Tray 1 Tray 2 Orientation Face up Driver Letterhead Media Type Weight 60 to 90 g/m² (16 to 24 lb bond) Duplexing See page 50 for supported sizes (face up—top of page first). Postcards Try printing your data on a sheet of plain paper first to check placement.

  • Page 68: Transparencies

    If you touch the face of the transparencies with your bare hands, print quality may be affected. Keep the printer path clean. Transparencies are especially sensitive to a dirty media path. If there are shadows on either the top or the bottom of the sheets, see chapter 7, “Maintaining the Printer”...

  • Page 69: Glossy Stock

    60 to 90 g/m² (16 to 24 lb) Duplexing Not supported DO NOT use glossy stock that is Mixed with any other media in the trays (as this will cause printer misfeed- ing) Specified for inkjet printers only Media Types...

  • Page 70: What Is The Guaranteed Imageable (Printable) Area

    4 mm (0.157") from the edges of the media. Each media size has a specific image- able area, the maximum area on which the printer can print clearly and without distortion. This area is subject to both hardware limits (the physical media size and the...

  • Page 71: Loading Media

    Do not fan transparencies. Note Although this printer was designed for printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as envelopes, labels, thick stock, or transparencies) may adversely affect print quality or reduce engine life.
  • Page 72 Slide the media guides to pro- vide more space between them. Load the paper face up in the tray. Do not load paper above mark. Up to 200 sheets (80 g/m plain paper can be loaded into the tray at one time.

  • Page 73: Other Media

    Slide the media guides against the edges of the paper. Close the front panel of Tray 1 tray, and then reattach the lid. Other Media When loading media other than plain paper, set the media mode (for exam- ple, Envelope, Glossy, Label, Thick Stock or Transparency) in the driver for optimum print quality.

  • Page 74: Loading Envelopes

    Loading Envelopes Remove the lid from Tray 1, and then open the front panel of Tray 1. Remove any media from the tray. Slide the media guides to pro- vide more space between them. Load the envelopes flap side down in the tray. Before loading enve- lopes, press them down to make sure that all air is...
  • Page 75 For envelopes with the flap along the long edge, load the envelopes with the flap toward the left of the printer. Slide the media guides against the edges of the envelopes. Close the front panel of Tray 1 tray, and then reattach the lid.
  • Page 76 Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. Raise the fuser separator levers on the fuser unit.
  • Page 77 Note Since a media misfeed or decreased print quality may occur, be sure to return the levers on the fuser unit to the setting for plain paper before printing on media other than envelopes. Carefully close the top cover. Before printing on media other than envelopes, be sure to move the fuser separator levers on the...

  • Page 78: Loading Labels/Postcard/Thick Stock/Glossy Stock And Transparency

    Loading Labels/Postcard/Thick Stock/Glossy Stock and Transparency Remove the lid from Tray 1, and then open the front panel of Tray 1. Remove any media from the tray. Slide the media guides to pro- vide more space between them. Load the media face up in the tray.

  • Page 79: Tray 2

    Slide the media guides against the edges of the media. Close the front panel of Tray 1 tray, and then reattach the lid. Tray 2 Loading Plain Paper Pull out Tray 2 as far as possi- ble. Loading Media...
  • Page 80 Lift up Tray 2 to remove it. Remove the lid from Tray 2. Press down the media pressure plate to lock it into place. Loading Media...
  • Page 81 Load the paper face up in the tray. Do not load above the 100% line. Up to 500 sheets (80 g/m plain paper can be loaded into the tray at one time. Reattach the lid to Tray 2. Loading Media [22 lb]) of...
  • Page 82 Reinsert Tray 2 into the printer. Loading Media...

  • Page 83: Duplexing

    Duplexing envelopes, labels, transparencies, or glossy is not supported. How do I autoduplex? You should verify that the duplex option is physically installed on the printer to successfully duplex the job. Check your application to determine how to set your margins for duplex printing.

  • Page 84: Output Tray

    With autoduplexing, the back side is printed first, and then the front side is printed. Output Tray All printed media is output to the face-down output tray on top of the printer. This tray has a capacity of approximately 200 sheets (A4/Letter) of 80 g/m (22 lb) paper.

  • Page 85: Media Storage

    How do I store media? Keep media on a flat, level surface in its original wrapper until it is time to load it. Media that has been stored for a long time out of its packaging may dry up too much and cause misfeeding. If media has been removed from its wrapper, place it in its original pack- aging and store in a cool, dark place on a level surface.
  • Page 86 Media Storage...
  • Page 87 Replacing Consumables...

  • Page 88: Replacing Consumables

    Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself. Install only new toner cartridges in your printer. If a used toner car- tridge is installed, the indicator message will not clear and the supplies status in the Status Display will not be updated.
  • Page 89 When replacing a toner cartridge, refer to the following table. For optimum print quality and performance, use only approved KONICA MINOLTA toner cartridges for your specific printer type, as listed in the table below. If you open the top cover, you can find your printer type and the toner cartridge part numbers on the consumables reorder label inside your printer.

  • Page 90: Replacing A Toner Cartridge

    Replacing a Toner Cartridge Note Be careful not to spill toner while replacing a toner cartridge. If toner spills, immediately wipe it off with a soft, dry cloth. TONER OUT ACTION is set to , the message STOP color of the toner) appears when a toner cartridge becomes empty. Follow the steps below to replace the toner cartridge.
  • Page 91 Press Key Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. Open the front cover and check that the toner cartridge to be replaced has rotated to the exchange position.
  • Page 92 You can identify the toner cartridge by the color of the handle and by the letter molded into the handle: C (cyan), M (magenta), Y (yel- low) and K (black). Pull the handle on the toner car- tridge toward you, and then pull the toner cartridge up to remove Do not manually rotate the toner cartridge carou-...
  • Page 93 Remove the cover from the toner roller. Do not touch or scratch the toner roller. Align the shaft on each end of the toner cartridge with its hold- ers, and then insert the car- tridge. Before inserting the toner cartridge, make sure that the color of the toner car- tridge to be installed is the same as the label on...
  • Page 94 Close the front cover. Carefully close the top cover. The printer must complete a calibration cycle (less than 2 minutes) after the toner cartridge has been replaced. If you open the top cover before the message repeats the calibration cycle.

  • Page 95: Replacing The Drum Cartridge

    Replacing the Drum Cartridge Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. Carefully pull out the drum car- tridge.
  • Page 96 Prepare a new drum cartridge. Do not touch the PC drum on the drum car- tridge. Install the new drum cartridge. Replacing Consumables...
  • Page 97 Carefully close the top cover. The printer must complete a calibration cycle (less than 2 minutes) after the drum cartridge has been replaced. If you open the top cover before the message appears, the printer stops and IDLE repeats the calibration cycle.

  • Page 98: Replacing The Backup Battery

    Replacing the Backup Battery If the backup battery is dead, the printer’s date and time cannot be retained. Follow the procedure described below to replace the backup battery. Note It’s very important to protect the printer controller board and any associated circuit boards from electrostatic damage.
  • Page 99 Remove the rear panel. Since there are two hooks on the right side of the panel, remove the rear panel by slightly pull- ing the left side of the panel toward you, then sliding the panel off to the left. While holding the tab on the hard disk mounting pin slid to the left, remove the hard disk.
  • Page 100 When installing the new backup battery, make sure that the + side faces Attach the hard disk to the printer controller board. Reinstall the panel and tighten the screw. If you removed the duplex option in step1, reinstall it. Reconnect all interface cables.
  • Page 101 Reconnect the power cord, and turn on the printer. From the control panel, select SYSTEM DEFAULT/DATE & TIME and then set the date and time. Replacing Consumables...
  • Page 102 Replacing Consumables...

  • Page 103: Maintaining The Printer

    Maintaining the Printer...

  • Page 104: Maintaining The Printer

    Never use sharp or rough implements, such as wire or plastic cleaning pads. Always close the printer’s covers gently. Never subject the printer to vibra- tion. Do not cover the printer immediately after using it. Turn it off and wait until it cools down. Maintaining the Printer...
  • Page 105 Do not leave the printer’s covers open for any length of time, especially in well-lit places; light may damage the drum cartridge. Do not open the printer during printing. Do not tap media stacks on the printer. Do not lubricate or disassemble the printer.

  • Page 106: Cleaning The Printer

    CAUTION Be sure to turn off the printer and unplug the power cord before cleaning. Exterior Control Panel Toner Printer Exterior Ready Error Menu Select Cancel Cancel Ventilation Grill Filter Cleaning the Printer...

  • Page 107: Interior

    Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover. Do not touch the transfer belt. Carefully pull out the drum car- tridge. Cleaning the Printer...
  • Page 108 (such as sunlight). Clean the media feed rollers by wiping them with a soft, dry cloth. BOTTOM VIEW Cleaning the Printer...
  • Page 109 Clean the laser lens by wiping it with a soft, dry cloth. Reinstall the drum cartridge. Cleaning the Printer BOTTOM VIEW...

  • Page 110: Cleaning The Duplex Option Feed Rollers

    Carefully close the top cover. Cleaning the Duplex Option Feed Rollers Open the duplex cover. Clean the feed rollers by wiping them with a soft, dry cloth. Cleaning the Printer...

  • Page 111: Cleaning The Media Feed Rollers For Tray 2

    Carefully close the duplex cover. Cleaning the Media Feed Rollers for Tray 2 Lift the printer off of Tray 2 and temporarily place it on a sturdy flat surface. Clean the media feed rollers by wiping them with a soft, dry cloth.

  • Page 112: Storing The Printer

    Lift the printer and reinstall it on top of Tray 2. Storing the Printer Note If this printer is not to be used for an extended period of time, store the printer with the fuser separator levers raised (set to the envelope position).
  • Page 113 Note Since a media misfeed or decreased print quality may occur, be sure to return the levers on the fuser unit to the setting for plain paper before printing on media other than envelopes. Storing the Printer...
  • Page 114 Storing the Printer...

  • Page 115: Troubleshooting

    Troubleshooting...

  • Page 116: Introduction

    This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. Printing the configuration page Preventing media misfeeds Understanding the media path Clearing media misfeeds Solving problems with media misfeeds...

  • Page 117: Preventing Media Misfeeds

    Media matches the printer specifications. Media is flat, especially on the leading edge. The printer is on a hard, flat, level surface. You store media in a dry location away from moisture and humidity. You remove transparencies from the output tray immediately after printing to avoid static buildup.

  • Page 118: Understanding The Media Path

    Clearing Media Misfeeds To avoid damage, always remove misfed media gently, without tearing it. Any piece of media left in the printer, whether large or small, can obstruct the media path and cause further misfeeds. Do not reload media that has misfed.

  • Page 119: Media Misfeed Messages And Clearing Procedures

    PAPER JAM TRANSFER PAPER JAM TRAY 2 PAPER JAM DUPLEX Clearing a Media Misfeed in the Printer Pull the lever, and then open the top cover. If there is paper in the output tray, remove it. Fold up the output tray before opening the top cover.
  • Page 120 Carefully pull out the drum car- tridge. Note Position the removed drum cartridge as shown in the illustration at the right. Be sure to keep the drum cartridge horizontal and place it where it will not become dirty. Do not leave the drum cartridge removed for more than 15 minutes, and do not place the removed drum cartridge in a location where it...
  • Page 121 Remove any misfed media. Always remove the mis- fed media in the feed direction as shown only. If it is difficult to remove the media from the fuser unit, raise the fuser sepa- rator levers to the posi- tion for envelope printing, and then remove the media.
  • Page 122 Return the fuser separator levers to their original positions. Reinstall the drum cartridge. Clearing Media Misfeeds...
  • Page 123 Carefully close the top cover. Clearing Media Misfeeds...

  • Page 124: Clearing A Media Misfeed From Tray 2

    Clearing a Media Misfeed From Tray 2 Pull out Tray 2 as far as possi- ble. Lift up Tray 2 to remove it. Remove any misfed paper. Clearing Media Misfeeds...
  • Page 125 Remove the lid from Tray 2, and then remove all paper from the tray. Fan the paper, and align its edges. Load the media in Tray 2, and attach the lid. Clearing Media Misfeeds...

  • Page 126: Clearing A Media Misfeed From The Duplex Option

    Reinsert Tray 2. Clearing a Media Misfeed from the Duplex Option Open the duplex cover. Carefully pull out the misfed media. Always remove the mis- fed media in the feed direction as shown only. Clearing Media Misfeeds...
  • Page 127 Close the duplex cover. Clearing Media Misfeeds...

  • Page 128: Solving Problems With Media Misfeeds

    Recheck the media path and make sure that you have removed all of the misfed media. Use KONICA MINOLTA-approved media. See “Media Specifications” on page 50. Plain paper, recycled paper, and letter head can be autoduplexed if the duplex option is installed and the media type is set properly in the driver.
  • Page 129 Load the envelopes in Tray 1 with the flaps facing down. If the flaps are on the long edge, load the envelopes with the flap toward the left of the printer with the flaps facing down.
  • Page 130 Remove the transparencies and load them in Tray 1 one sheet at a time. Do not fan transparencies before loading them. Use KONICA MINOLTA-approved media. See “Media Specifications” on page Clean the media feed roller. For more details, refer to “Interior” on page 95.

  • Page 131: Solving Other Problems

    There is a media misfeed. Solving Other Problems Solution Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. Plug another electrical appliance into the outlet and see whether it operates properly.
  • Page 132 ( DEFAULT menu) Wait. No action needed. Add more memory. Install a correct KONICA MINOLTA toner cartridge approved for your spe- cific printer. X INCOR- is displayed in Check the toner cartridges. The image will not print correctly or not at all, if a cartridge is empty.
  • Page 133 Print the overlay file using a bizhub C10P driver. Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. Contact Technical Support with the error information.
  • Page 134 Administrator password has a 6-char- acter minimum and a 16-character maximum. For details of the Page- Scope Web Connection administrator password, refer to the bizhub C10P Reference Guide on the Documenta- tion CD-ROM. Remove the moist media and replace it with new, dry media.

  • Page 135: Solving Problems With Printing Quality

    If it is damaged, replace it. Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. Load the correct media in the printer. Use a power source with the proper specifications. Remove the media from the tray and check for static electricity.
  • Page 136 When printing envelopes, labels, post- cards, thick stock, or transparencies, specify the appropriate media type in the printer driver. Remove the toner cartridges and check each for damage. If one or more is damaged, replace it.
  • Page 137 If it is damaged, replace it. Remove the drum cartridge and check for damage. If it is damaged, replace it. Place the printer on a flat, hard, level surface. Adjust the humidity in the media stor- age area.
  • Page 138 Symptom Cause There are One or more of the toner toner cartridges are smudges or defective or installed residual incorrectly. images. The fuser separator levers are adjusted for envelope printing. There are The media transfer toner roller is dirty. smudges on the back side of the page The media path is...
  • Page 139 Replace it with a new toner cartridge. Remove the drum cartridge and check for damage. If it is damaged, replace it. Place the printer on a flat, hard, level surface. Print several sheets and the excess toner should disappear.
  • Page 140 Symptom Cause The color The drum cartridge has a poor may be defective. reproduction or has poor color density. If the problem is not resolved, even after all of the above have been per- formed, contact Technical Support with the error information. For contact information, refer to the Need Assistance Sheet.

  • Page 141: Status, Error, And Service Messages

    Status, error, and service messages are displayed in the control panel mes- sage window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window.

  • Page 142: Error Messages (Warning)

    This message... PROCESSING bizhub C10P STARTING SYSTEM WARMING UP Error Messages (Warning) This message... CANNOT ROTATE CARTRIDGE DISK NEAR FULL X EMPTY X INCORRECT OPC DRUM LOW OPC DRUM OUT means... The printer is processing data. The printer is being started The printer is warming up.
  • Page 143 When using Tray 1: Printing continues with The paper size set paper of a different size, from the printer driver even if this message is different from the appeared. size of paper loaded To print using paper of into Tray 1.

  • Page 144: Error Messages (Operator Call)

    DISK FULL aged. Duplex cover is open. DUPLEX UNIT PANEL OPEN AIDC sensor error. AIDC ERROR The printer’s top cover is MAIN UNIT open. COVER OPEN The drum cartridge is not OPC DRUM installed. MISSING Media has misfed in the PAPER JAM duplex option.
  • Page 145 Media has misfed while being PAPER JAM pulled from the specified tray TRAY X (X). The paper size set from the printer driver is different from “SIZE” the size of paper loaded into “TYPE” Tray 1. IN TRAY 1 This message appears when...

  • Page 146: Service Messages

    These messages indicate a more serious error that can only be corrected by a customer service engineer. If one of these messages appears, turn the printer off, then turn it on again. If the problem persists, contact your local vendor or authorized service provider.
  • Page 147 Installing Accessories...

  • Page 148: Installing Accessories

    Turn off all power switches first. If an antistatic wrist strap is provided in your printer option kit, attach one end of it to your wrist and the other end to the bare metal chassis on the back of your printer. Never attach the wrist strap to any piece of equipment with an electrical current present.

  • Page 149: Dual In-Line Memory Module (Dimm)

    A dual in-line memory module (or DIMM) is a compact circuit board with sur- face-mount memory chips. Your printer comes with 128 MB SDRAM printer memory on board. However, you can upgrade to a maximum of 640 MB of RAM through the installation of an additional unbuffered SDRAM DIMM.
  • Page 150 Using a screwdriver, remove the screw on the back of the printer. Remove the rear panel. Since there are two hooks on the right side of the panel, remove the rear panel by slightly pull- ing the left side of the...
  • Page 151 Reconnect all interface cables. Reconnect the power cord, and turn on the printer. Declare the additional RAM in the Windows printer driver (Properties/Con- figure tab, see Page 10). Dual In-Line Memory Module (DIMM)

  • Page 152: Hard Disk

    Installing a Hard Disk Note It’s very important to protect the printer controller board and any associated circuit boards from electrostatic damage. Before performing this procedure, review the antistatic caution on Page 136. In addition, always handle circuit boards by the edges only.
  • Page 153 Attach the mounting pin on the printer controller board. Be sure to slide the tab on the hard disk mount- ing pin to the left during installation.
  • Page 154 Reinstall the panel and tighten the screw. If you removed the duplex option in step1, reinstall it. Reconnect all interface cables. Reconnect the power cord, and turn on the printer. Declare the hard disk in the Windows printer driver (Properties/Configure tab, see Page 10). Hard Disk...

  • Page 155: Duplex Option

    Duplex Option Duplex (Double Sided) printing can be performed automatically with the duplex option and enough memory installed. See “Required Memory during Printing” on page 137. Installing the Duplex Option Turn off the printer. Duplex Option...
  • Page 156 Remove the two knockout plates and the tape. Prepare the duplex option. Before installing the duplex option, open the duplex cover and check that the knob is posi- tioned vertically. After checking the knob, close the cover. Duplex Option...
  • Page 157 If the duplex option is attached incorrectly, it may be damaged. Open the cover of the duplex option. Since the duplex option is not yet secured to the printer, hold the duplex option in place when opening its cover. Duplex Option...
  • Page 158 The duplex option is secured in place. Make sure that both knobs are securely locked. Close the duplex cover. Declare the duplex in the Win- dows printer driver (Properties/Configure tab, see Page 10). Duplex Option...

  • Page 159: Tray 2

    Installing Tray 2 Note Since consumables are installed in the printer, be sure to keep the printer level when moving it in order to prevent accidental spills. Turn off the printer and discon- nect the power cord and inter- face cables.
  • Page 160 Tray 2, making sure that the positioning pins on Tray 2 cor- rectly fit into the holes in the bot- tom of the printer. Declare the Tray 2 in the Windows printer driver (Properties/Configure tab, see Page 10). Tray 2...

  • Page 161: A Appendix

    Appendix...

  • Page 162: Safety Specifications

    China model GB 9254 class B, GB 17625.1 Australian model AS/NZS CISPR22 class B Desktop full color laser beam printer 2 laser diodes and polygon mirror Mono-component toner developing 600 dpi × 600 dpi × 4 bits or 600 dpi × 600 dpi × 1 bit Simplex Monochrome: 13.0 seconds for A4, Letter...
  • Page 163 Print speed Warm-up time Media sizes Paper/Media Input capacity Output capacity Operating temperature Operating humidity Power supply Power consumption Technical Specifications Simplex Monochrome: 20.0 pages per minute for A4, Letter (plain paper) Full color: 5.0 pages per minute for A4, Letter (plain paper) Duplex Monochrome: 11.4 pages per minute for A4,...
  • Page 164 Standby: 35 dB or less Height: 349 mm (13.7") Width: 430 mm (16.9") Depth: 395 mm (15.6") Printer: 17.3 kg (38.1 lb) (excluding TC, DC, and the dust cover) 21.0 kg (46.2 lb) (including TC, DC, and the dust cover)

  • Page 165: Consumable Life Expectancy Chart

    Consumable Life Expectancy Chart User-Replaceable Item Toner cartridge Drum cartridge Service-Replaceable Item Transfer unit Transfer roller Fuser unit The values listed in the above table indicate the number of pages for simplex printing using A4/Letter-size media with 5% coverage. The actual life may differ (be shorter) depending on the printing condi- tions (coverage, paper size, etc.), differences in the printing method, such as continuous printing or intermittent printing (when print jobs of one page are often printed), or the type of paper used, for example,...

  • Page 166: Our Concern For Environmental Protection

    Our Concern for Environmental Protection ® As an ENERGY STAR Partner, we have determined that this machine meets the ENERGY STAR Guidelines for energy efficiency. What is an ENERGY STAR product? An ENERGY STAR product has a special feature that allows it to automati- cally switch to a “low-power mode”...
  • Page 167 Index Accessories 136 DIMMs 137 Duplex option 143 Hard disk 140 Tray 2 147 Antistatic protection 136 Configuration menu 27 Consumables Backup battery 86 Drum cartridge 83 Toner cartridge 76 Control panel 24 Index Dual in-line memory module 137 Duplexing 71 Duplex option 143 Electrostatic discharge 136 Envelope 53...
  • Page 168 Output tray 72 Plain paper 51 Postcard 55 Preventing media misfeeds 105 Print quality 123 Printer Parts 3 Printer driver (Postscript, PCL) 13 Advanced tab 15 Basic tab 15 Cover page tab 16 Displaying 12 Layout tab 15 Overlay tab 16...

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