Related Manuals for Packet8 Virtual Office
Summary of Contents for Packet8 Virtual Office
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Page 1: Virtual Office
Virtual Office Internet Phone Service for Business User Manual Version 2.3 Sound Big At Any Size www.Packet8.net 1.866.TRY.VOIP... -
Page 2: Table Of Contents
Table of Contents Virtual Office Features ...... 1 Introduction ........2 Phone Parts Checklist ....... 2 Installation ......... 4 Setting Up the Telephone ....5 Voicemail System ......10 Calling Features ....... 13 Extension Manager ......17 Using the Telephone ....... 17 System Services ....... -
Page 3: Virtual Office Features
Call park/call pick-up tus: DND, in-use, idle, out of service • Do not disturb (DND) • Each Virtual Office extension includes a • Multiple call appearances on one physical Business ST2118 screen telephone and a phone/call alternate Broadband Phone Adapter: BPA 410 •... -
Page 4: Introduction
The phone has been manufactured to meet very high standards for convenient and reliable service. This telephone will operate according to the preloaded scripts. Please use the interac- tive menu and soft buttons to access features provided by your Packet8 Virtual Office Service. Phone Parts Checklist Remember to save your sales receipt in case you ever need warranty service. - Page 5 CD display Hook switch Telephone keypad Volume - to adjust receiver volume for handset, speaker, headset and ringer Message light - visual message waiting indicator LCD Button – to adjust LCD contrast Soft buttons (corresponding to on screen options) Soft buttons (corresponding to on screen options) In Use light –...
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Page 6: Installation
Installation Connecting the Broadband Phone Adapter For the Virtual Office phone to connect to the PBX service, the Packet8 Broadband Phone Adapter must be connected to the network. The Packet8 Broadband Phone Adapter is simple to install and displays easy-to-understand indicators. -
Page 7: Setting Up The Telephone
Activate your extension online at www.packet8.net by entering the MAC number. Please follow the Read Me instructions included with the equipment. - Page 8 Setting Extension Number and Name Press the [Menu] button, then press Enter or [1] button. Use the keypad to enter extension number, then press Save. Use the keypad to enter extension name. You can program the name for this extension using the telephone keypad. When a telephone button is pressed during programming, a number or character is displayed alternatively in the following order: 1: ‘().1...
- Page 9 Press the [Speaker] button or the [Goodbye] button when the desired receiver volume is reached. Flash Button All the functionality for Virtual Office is available through the flash commands on the phone. When flash is referred to in the user guide, the fixed flash or soft button can be used.
- Page 10 Press the [Save] button when the display shows no caller’s number or name. The “Save To ?” prompt appears on the display. To make your selection, press the [Directory] Save To ? button or one of the memory buttons. Use the keypad to enter the telephone number, including the long distance prefix that you need to dial this number.
- Page 11 Use Save to End the name. The number and letters on each telephone button are displayed in turn. Packet8 VoIP When the desired character is displayed, you can enter the next character. If you have to use the same button to enter the...
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Page 12: Voicemail System
Voicemail System Virtual Office has a feature-rich, business-class voicemail solution that gives users the ability to manage their calls when not available to answer the phone, by providing call- ers messaging options. In the voicemail system, users can also route their calls to an alternate number. -
Page 13: Managing Voicemail
Simply press 5 while listening to a voicemail, if caller ID is recognized Virtual Office will call the person back. To return to voicemail while still on the call press [*] and you will be returned to that voicemail. - Page 14 To exit, press [9] To place a call from voicemail press [#] “Calling out of voicemail” enables users to take advantage of Packet8 competitive international rates by dialing any number from inside voicemail. While accessing your voicemail, press [*] then press [#]. You will hear dial tone. Press 9 and dial the number to initiate your call.
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Page 15: Calling Features
Personal Voicemail Greetings Virtual Office allows an array of greetings to be recorded for different activities. Users can select which greeting callers will hear when they are not able to answer a call. To Record Your Greetings into Voicemail From voicemail’s main menu, select [2] and then follow the prompts to record each greeting personally. - Page 16 Press [Flash] [9] to switch between callers. Plays music for callers on hold. Caller ID When an internal extension call is received on a Virtual Office phone, the display will present an extension name. On an external call, the display will present a caller number.
- Page 17 Three parties can conference in on the same call. Multiple conference calls can be added together from other extensions within Virtual Office. Conference calls can be initiated by calling out of a call and conferencing in, but also by adding a call wait- ing to an existing call.
- Page 18 This number can be a land line, cell phone, one number access, voicemail, auto attendant, another Packet8 number or Virtual Office extension. The standard configuration forwards all calls on an Internet outage to the extension’s voicemail. This feature can be configured from inside the...
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Page 19: Extension Manager
Extension Manager Our new Extension Manager web portal with unique extension login allows extension holders the ability to control all extension settings including busy, ring-no-answer, and Internet outage handling, ring duration and forwarding destinations. Other settings in Extension Manager including forwarding rules, one number access, caller ID blocking, call waiting disable and other unique settings. - Page 20 Making a Call Pick up the Handset, press the [Speaker] button, or press the button (when a headset is used), and listen for a dial tone. Using the keypad, dial the desired telephone number. The number you are dial- ing will appear on the display as you dial. When making a call or talking on the phone, the “In Use”...
- Page 21 Call Duration Timer and Real Time Clock When you answer or make a call, the call duration timer is displayed at the upper right corner of the LCD display. The call duration timer indicates the minutes/sec- onds this telephone is in use. This duration can be different from the actual connec- tion time for the call in the telephone network.
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Page 22: Redial List
(supervised) by you to the recipient before being passed on. Unsupervised Transfer 01/16 11:43 PM 00:02:50 From the Virtual Office phone, while on a call 914085551212 Press the [Transfer] button. Dial the extension or phone number of the party to whom you wish to transfer the call. - Page 23 To Call Out and Conference In Someone using the Virtual Office Phone While on a call...
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Page 24: Forwarding Calls
To Conference an Inbound Call While on a Call Using the Virtual Office Phone While on a call and another call is presented Press [Retrieve/Alternate] to answer the incoming call and place the original call on hold. Press [More] [Conf All 3] to connect all three parties. - Page 25 Press [*][8] to turn on DND (a stuttered dial tone will indicate activation of DND). Do Not Disturb (DND) OFF Off: From the Virtual Office phone in the idle state Press the [DND Off ] button. Off: From any analog phone Pick up the phone.
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Page 26: System Services
Conference bridge supports up to 20 connected callers. An unlimited number of conference bridges can be in session at the same time. To Set up a Conference Call into the bridge 556 or from outside the Virtual Office. Select [2] to create a conference bridge: •... - Page 27 • Select [1] to enter the conference. • Enter passcode and press #. • If the first and last name are not recorded or caller is external, the caller will be prompted to record a name that will be presented when being entered into the bridge.
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Page 28: System Numbers To Access Phone Features
System Numbers to Access Phone Features The following numbers access various feature extensions: 444: Auto-Attendant: This is the internal number to call or transfer a caller to reach the auto-attendant to access options, which include dial by name (1), dial by extension (2), company directory (4), or (ext. -
Page 29: Limited Warranty
What Is Covered? Any defect in materials or workmanship for one year. (See Packet8 Virtual Office terms and conditions.) Support Web/FAQs: www.packet8.net/support/faqs Email: virtualoffice@packet8.net Phone: 888-898-8733 and press option [1] for Virtual Office, then option [2] for support. Outside the U.S.: 408-687-4120... - Page 30 U.S.: 1.408.727.1885 3151 Jay Street Santa Clara, CA 95054 Tel: 408.727.1885 Packet8, the Packet8 logo, and the 8x8, Inc. logo are registered trademarks of 8x8, Fax: 408.980.0432 Inc. 8x8, Inc. is a Nasdaq listed company, symbol EGHT. www.packet8.net © 2007. 8x8, Inc. All rights reserved.