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Packet8 Virtual Office 6757i CT User Manual

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6757i CT
User Guide
Release 2.2
IP Phone
Rev 01
www.Packet8.net | 1.866.TRY.VOIP

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Summary of Contents for Packet8 Virtual Office 6757i CT

  • Page 1 6757i CT User Guide Release 2.2 IP Phone Rev 01 www.Packet8.net | 1.866.TRY.VOIP...

  • Page 3: Table Of Contents

    Base Phone Key Descriptions ...................14 Methods for Customizing Your Phone ............17 Phone Options via the IP Phone UI ................17 Phone Options via the Packet8 Web Phone UI ............19 Phone Status ......................22 Phone Status via IP Phone UI ..................22 Phone Status via the Packet8 Web Phone UI ............24 Customizing Your Phone ..................25...
  • Page 4 Table of Contents Directory Key .........................65 Phonebook ........................67 Intercom Key ........................69 None Key ........................71 Empty Key........................72 Phone Lock Key ......................73 Deleting a Key ......................74 Making Calls ........................75 Dialing a Number ......................75 Pre-dialing a Number ....................75 To Call an Outside Number..................76 To Call Another Extension ..................76 Making a Call .........................76 Receiving a Call ......................76...
  • Page 5 Table of Contents Key Lock On or Off ....................118 Backlight ........................118 Silent Alert........................119 Finding the Phones IP Address using the Handset ........... 119 Feature Keys on the Handset.................. 120 Idle Mode........................122 Handset Icons and Status Messages ..............122 Multifunction Handset LED Indicator ..............

  • Page 6: Introduction

    Introduction This 6757i CT IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 6757i CT IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
  • Page 7 When you unpack your phone, you should ensure that you have all of the following items. Remember to save your sales receipt in case you ever need 6757i CT IP Phone Parts warranty service Wall Mount Drilling Template asdassa asdadsda Wall Mount Handset Handset Cord Telephone Base...

  • Page 8: Optional Accessories For 6757I Ct (Not Included)

    Optional Accessories for 6757i CT (Not Included) Additional Ethernet Cable PoE (Power over Ethernet) (category 5/5e straight Inline Power Injector through cable) A PoE (Power over Ethernet) inline power injector supplies 48v power to the 6757i CT through the Ethernet Cable on pins 4 & 5 and 7 & 8. Important! Do not use this PoE inline power injector to power other devices.

  • Page 9: Key Panels And Descriptions

    Key Panels and Descriptions 6757i CT Base Unit Key Panel Message waiting lamp High quality speakphone 12 softkeys HAC handset - 6 static - 6 dynamic Line 4 Goodbye Options Line 3 Line 2 Hold Line 1 Redial Speaker/ Heading Mute Goodbye key Options key...

  • Page 10: Phone Features

    Phone Features • 11 line graphical LCD screen (144 x 128 pixels) with white backlight • 12 multi-functional softkeys — 6 Top Keys: Static softkeys (up to 10 programmable functions) — 6 Bottom Keys: State-based softkeys (up to 20 programmable functions) •...

  • Page 11: Getting Started

    Getting Started The 6757i CT must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Goodbye Line 4 Options...
  • Page 12 DHCP: waiting for IP... The 6757i CT phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.
  • Page 13 If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network Done Services Phonebook...

  • Page 14: Network Connected/Network Disconnected

    Network Connected prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the Packet8 6757i CT IP Phone User Reference Manual.

  • Page 15: Idle Screen

    Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. Services Phonebook Callers John Smith Sat Jan 1 12:18am Note: Your System Administrator sets up your SIP screen name, line num- ber, and any other administrative features required.
  • Page 16 Reference For more information about configuring the top and bottom softkeys, see "Softkeys" page For more information about using the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see the following sections: • "Making Calls" page 75. • "Handling Calls"...
  • Page 17 Idle Screen with Voicemail Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. Services Phonebook Callers John Smith Voicemail Icon Sat Jan 1 12:18am Idle Screen To access your voicemail messages, use the softkey that has been configured on...

  • Page 18: Ip Phone Keys And Key Descriptions

    A More softkey also displays at the bottom right of the screen if you have configured softkeys other than the default softkeys. For example, if you configure a bottom softkey for speeddialing to Home, and then you pick up the handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey.

  • Page 19: Base Phone Keys

    Base Phone Keys The following section describes the 6757i CT base phone key functions, and how they help you make and manage your calls and caller information. Line 4 Goodbye Options Line 3 Hold Line 2 Line 1 Redial Speaker/ Heading Mute Base Phone Key Descriptions...
  • Page 20 Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Packet8 6757i CT IP phone supports up to 4 line keys. Line 4 Line 3 Line 2 Line 1 Handsfree key - Activates Handsfree for making and Speaker/ receiving calls without lifting the handset.
  • Page 21 Keys Key Description Softkeys - 12 softkeys on the 6757i CT IP Phone. - 6 Top Keys: static softkeys (up to 10 programmable functions) - 6 Bottom Keys: state-based softkeys (up to 20 programmable functions) All top and bottom keys can be configured for specific functions.

  • Page 22: Methods For Customizing Your Phone

    • Using the Options key on the IP Phone Options • Using the Packet8 Web Phone UI in an Internet browser window from your Phone Options via the IP Phone UI You can customize your phone by pressing the Options...
  • Page 23 Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Option Number Call Forward 1. Cfwd Number 2.

  • Page 24: Phone Options Via The Packet8 Web Phone Ui

    In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Packet8 Web Phone UI. In order to access your phone using the Packet8 Web Phone UI, you need to know your phone’s IP address.
  • Page 25 Note: For a user, the default user name is “user” and the password field is left blank. 3. You can logout of the Packet8 Web Phone UI at any time by clicking Log Off. 20 — Model 6757i CT Series IP Phone User Guide...
  • Page 26 The following categories display in the side menu of the Packet8 Web Phone UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone.

  • Page 27: Phone Status

    (off, all, busy, no answer, busy no answer) on a global or per-line basis. Phone Status You can view the status of your phone using the IP Phone UI or the Packet8 Web Phone UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
  • Page 28 If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Packet8 Web Phone UI. Use the following procedure to find your phone’s IP address.

  • Page 29: Phone Status Via The Packet8 Web Phone Ui

    Packet8 Web Phone UI. For more informa- tion about using the Packet8 Web Phone UI, see "Phone Options via the Packet8 Web Phone UI" page Attr. Port0 Port1 LinkStat. Link N/Link Negotiat. Auto...

  • Page 30: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Packet8 Web Phone UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 31 You configure global ring tones and tone sets using the Packet8 Web Phone UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
  • Page 32 Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is 9. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. Packet8 Web Phone UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2.

  • Page 33: Contrast Level

    Contrast Level The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1.

  • Page 34: Backlight

    Backlight The Backlight option on the IP phone allows you to set the backlight status on the LCD display to the following: • Always ON (Default) • Always OFF • Automatically turn ON the backlight when the phone is in use, and then auto- matically turn OFF the backlight when the phone is idle after a specified length of time.
  • Page 35 6. If you selected On or Off, press Done to save your setting. Backlight Auto Cancel - Done - 7. If you selected Auto, press the Advanced softkey. Backlight Auto Advanced - Cancel - Done - 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle.

  • Page 36: Live Dialpad

    Live Dialpad* The Live Dialpad option on the IP phone turns the Live Dialpad mode ON or OFF. With live dialpad ON, the 6757i CT IP phone automatically dials out and turns ON Handsfree mode as soon as a dialpad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

  • Page 37: Set Audio

    Set Audio The Set Audio option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6757i CT allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls.
  • Page 38 Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone. Setting Audio Mode and Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. Options 2.

  • Page 39: Time And Date

    • Time Servers (Administrator use only; pass word protected) Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the Packet8 Web Phone UI. The "Time Server" configuration is for Administrator use only and is password protected.
  • Page 40 Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format Note: The time and time format you configure display on the phone’s idle screen.
  • Page 41 24 hour format. Valid values are 12h and 24h. Default is 12h. Time Format Time Format: - Change Cancel - Done - 9. Press Done to save the Time Format you selected. Set Date and Date Format Note: The date and date format you configure display on the phone’s idle screen.
  • Page 42 7. Select Date Format. 8. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.02/00 •...
  • Page 43 Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. Time Zone US-Aleutain US-Central US-Eastern US-Hawaii United States Cancel - Done - A list of Time Zones display for different areas of the world. 4. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern.
  • Page 44 30 min summertime summertime Automatic Cancel - Done - 5. Press Done to save the Daylight Savings value you selected. Packet8 Web Phone UI 1. Click on Basic Settings->Preferences->Time and Date Setting. Model 6757i CT Series IP Phone User Guide — 39...

  • Page 45: User Password

    You can change your user password using the IP Phone UI or the Packet8 Web Phone UI. If you change the password then you need to:...
  • Page 46 5. At the Re-enter Password: prompt, re-enter the new user password and press Enter. A message, Password Changed displays on the screen. Packet8 Web Phone UI 1. Click on Operation->User Password. 2. In the Current Password field, enter the current user password.

  • Page 47: Resetting A User Password

    (no password). You can reset a user password using the Packet8 Web Phone UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...

  • Page 48: Restarting Your Phone

    Restart softkey. If you do not wish to restart your phone, press Cancel. Note: Your phone is out of service temporarily during the restart and down- loading process. Packet8 Web Phone UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt.

  • Page 49: Phone Lock

    You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Packet8 Web Phone UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key"...

  • Page 50: Defining An Emergency Dial Plan

    A United States emergency number * When defining an Emergency number, you must insert a 9 before the number. You can set the emergency dial plan using the Packet8 Web Phone UI. Model 6757i CT Series IP Phone User Guide — 45...
  • Page 51 Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Packet8 Web Phone UI 1. Click on Operation->Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.

  • Page 52: Line Keys And Softkeys

    Line Keys and Softkeys This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, and the customizable softkeys located at the top and bottom of the phone screen. Softkeys Line 4 Goodbye Multiple Line/ Options...

  • Page 53: Softkeys

    For more information about expansion modules, see "Model 536EM and 560EM Expansion Modules" on page 153. You can use the Packet8 Web Phone UI only, to configure key functions. The following table lists the functions you can set on the softkeys and provides a description for each function.
  • Page 54 Key Function Description Busy Lamp Field (BLF) Indicates key is configured for Busy Lamp Field (BLF) use. A user can dial out on a BLF configured key. (Maximum of 50 BLFs allowed on 536EM and 560EM Expansion Modules.) Flash Indicates the key is set to generate a flash event when it is pressed.

  • Page 55: State-Based Softkeys (Bottom Keys Only)

    State-Based Softkeys (Bottom Keys only) On the 6757i CT bottom softkeys, you can configure a specific state to display when a softkey is being used. Corp Dir Intercom Call Fed Voicemail More Softkeys (state-based) The following table describes the states available to configure for the softkeys. State Description Idle...
  • Page 56 Phone Lock All States Disabled. In the Packet8 Web Phone UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for that state. Model 6757i CT Series IP Phone User Guide — 51...
  • Page 57 If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Packet8 Web Phone UI, the key functions automatically appear in the first available position on the LCD display.

  • Page 58: Line Key

    John Smith Key 12 displays in Sat Jan 1 12:18am softkey position 1 on the phone - LAB Line Key You can set a softkey to act as a line/call appearance key on the 6757i CT. This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see "Multiple Line and Call Appearances"...
  • Page 59 By using the navigation keys, you can access the same functionality as the Previ- ous and Next softkeys. You use the Packet8 Web Phone UI to set a softkey as a line. 54 — Model 6757i CT Series IP Phone User Guide...
  • Page 60 "Multiple Line and Call Appearances" page 47. You use the Packet8 Web Phone UI to set a key as a line. Packet8 Web Phone UI Use the following procedure to set a key to function as a line.

  • Page 61: Speeddial Key

    Do Not Disturb (DND), Voicemail. The speeddial function can be set using the IP Phone UI or the Packet8 Web Phone UI. Note: You can use a speeddial key while on an active call by placing the active call on hold first, and then pressing the speeddial key.
  • Page 62 Creating a Speeddial Key Using the Softkeys IP Phone UI Pressing and holding down a softkey on the phone initiates a speeddial feature. Note: When creating a speeddial key from the IP Phone UI, you must select a softkey that has no preassigned function (key must be set to None or Empty.) 1.
  • Page 63 5. Press the Save softkey to save the speeddial information to the speeddial key you selected. Note: To delete or remove a softkey from the phone, you must access the phone’s configuration using the Packet8 Web Phone UI and delete the speeddial information. 58 — Model 6757i CT Series IP Phone User Guide...
  • Page 64 Creating a Speeddial Key Using the Packet8 Web Phone UI Packet8 Web Phone UI Use the following procedure to set a key to function as a speeddial. 1. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N> 2. Click on the Bottom Keys tab or the Top Keys tab.

  • Page 65: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the softkeys using the Packet8 Web Phone UI only. DND is not configurable from the IP phone UI.
  • Page 66 (disable) the states you want to apply to this softkey. 6. Click to save your changes. Setting a BLF Key Packet8 Web Phone UI 1. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. 2. Click on the Bottom Keys tab or the Top Keys tab.

  • Page 67: Flash Key

    RTP stream (for example, when the call is not on hold). Setting a Flash Key Packet8 Web Phone UI 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab.

  • Page 68: Services Key

    Services Key By default, the 6757i CT has a Services key configured on key 1 of the top set of keys. However, you can use any softkey to configure a Services key. Services Line 4 Goodbye Options Line 3 Line 2 Hold Line 1 Redial...
  • Page 69 Setting Services Key Packet8 Web Phone UI Use the following procedure to configure a Services softkey on the 6757i CT phone. The following illustration shows the top softkeys on the 6757i CT Note: By default, Key 1 on the top set of softkeys is configured for Services.

  • Page 70: Directory Key

    By default, the 6757i CT has a Directory key configured on key 2 of the top set of keys. However, using the Packet8 Web Phone UI, you can assign the Directory key to any softkey on the top or bottom keys on the phone.
  • Page 71 Setting Directory Key Packet8 Web Phone UI Use the following procedure to configure a Directory softkey on the 6757i CT phone. The following illustration shows the top softkeys on the 6757i CT. Note: By default, Key 2 on the top set of softkeys is configured for Direc- tory.

  • Page 72: Phonebook

    By Default, the 6757i CT has a Corporate Directory key configured on key 1 of the bottom set of keys. However using the Packet8 Web Phone UI, you can assign the Corporate Directory key to any softkey on the top or bottom keys on the phone.
  • Page 73 Setting Callers List Key Packet8 Web Phone UI Use the following procedure to configure a Callers List softkey on the 6757i CT phone. The following illustration shows the top softkeys on the 6757i CT. Note: By default, Key 3 on the top set of softkeys is configured for Callers List.

  • Page 74: Intercom Key

    By default, the 6757i CT has an Intercom key configured on key 4 of the top set of keys. However, using the Packet8 Web Phone UI, you can assign the Intercom key to any softkey on the top or bottom keys on the phone.
  • Page 75 Setting an Intercom Key Packet8 Web Phone UI Use the following procedure to configure an Intercom softkey on the 6757i CT phone. The following illustration shows the top softkeys on the 6757i CT. Note: By default, Key 14 on the top set of softkeys is configured for Intercom.

  • Page 76: None Key

    "Key Display Behavior" page Setting a None Key Packet8 Web Phone UI Use the following procedure to configure a None key on the 6757i CT IP Phone. 1. Click on Operation->Softkeys and XML. Click on Operation->Expansion Module <N>. 2. Click on the Bottom tab or the Top tab.

  • Page 77: Empty Key

    (from softkey1 to softkey 20) after any hard-coded keys have been added. If a particular softkey is not defined, it is ignored. Setting an Empty Key Packet8 Web Phone UI Use the following procedure to configure an Empty softkey on the 6757i CT phone.

  • Page 78: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just config- ured, using the Packet8 Web Phone UI at the path Operation- >PhoneLock, or using the Phone Lock option on the IP Phone UI at the path Options->Phone Lock.

  • Page 79: Deleting A Key

    AND the Message Waiting Lamp go OFF. The Lock label appears next to the key you just pressed. Deleting a Key Packet8 Web Phone UI Use the following procedure to delete a key function on the 6757i CT IP Phone. 1. Click on Operation->Softkeys and XML or Click on Operation->Expansion Module <N>.

  • Page 80: Making Calls

    Making Calls This section describes ways to make calls on your 6757i CT phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing Speaker/ Headset • pressing a line/call appearance button At the dial tone, enter the number you wish to call Note: After dialing the number, the phone has a short delay before sending the call.

  • Page 81: To Call An Outside Number

    To Call an Outside Number Speaker/ Pick up the phone or press . Dial 9 and then the number (7-digit if in same Headset area code, or 9+1+area code+number). Note: You will not hear a dial tone after pressing "9" when making an outside call.

  • Page 82: Using A Headset

    The 6757i CT accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset, or go to www.Packet8.net. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

  • Page 83: Using Intercom

    To Make and Receive Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set Audio->Audio Mode on the IP Phone). 2. Plug the headset into the jack. 3.

  • Page 84: Redial

    When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6757i CT IP phone using the Packet8 Web Phone UI. The following table describes these features. Incoming Intercom...

  • Page 85: Mute

    Accessing the Redial List IP Phone UI 1. If you are off-hook and press , the telephone automatically dials the Redial last number you called. 2. If you are not on the phone, press to display the most recently dialed Redial number and use to scroll through the list to view the other numbers.

  • Page 86: Receiving Calls

    You can use the Mute key to mute the handset, headset, or Mute speakerphone. The speaker light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press Mute Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

  • Page 87: Handling Calls

    If the phone is already connected to a call, pressing the line/call appearance button for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance button for that call.

  • Page 88: Transferring Calls

    When on Hold To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected. Tue May 17 10:19am 00:27 L1 Connected >201...
  • Page 89 IP Phone UI When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls. Services Icom Callers John Smith > Dial Conf Xfer Screen that displays when handset is lifted Use the following procedure to transfer a call to another extension.

  • Page 90: Conferencing Calls

    Conferencing Calls The 6757i CT IP phone offers two methods of conferencing: • Local conferencing (default method). When you lift the handset on the phone, the Conference key displays on the bottom set of softkeys by default. Use this key to create conference calls. Services Icom Callers...
  • Page 91 Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a reference. Conference (Only when phone is off the hook.) Goodbye Line 4 Line 3 Options Hold Line 2 Line 1 Redial...

  • Page 92: Conference Bridge

    6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2, and Party 3 are all connected to a single conference. 8.

  • Page 93: Ending Calls

    External: 1. Call direct DID to Conference Bridge (only if a DID is assigned to Confer- ence Bridge). 2. Call in Auto Attendant and select Menu Option that is assigned to Conference Bridge. * (e.g. Option 4 > Conference Bridge) Note: Conference Bridge must be configured to one of the Menu Options in the Auto Attendant before accessing from the outside.

  • Page 94: Managing Calls

    Managing Calls The 6757i CT has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Phonebook • Callers List • Call Forwarding •...

  • Page 95: Managing The Phonebook

    1. Press the Directory Key. The directory displays the number of entries in your list. If the Phonebook is empty, Directory Empty/Use Save to add displays. The following is an example of the Phonebook header screen with 97 entries in the List. Directory 97 items to view...
  • Page 96 Adding/Editing Entries in the Phonebook You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own labels. The following table indicates the maximum characters for each line and field in the Phonebook.
  • Page 97 Adding Names, Numbers, Labels On Screen 1: • You can add names using the abc softkey. • You can add numbers (up to 7 numbers per name) using the numbers on the phone’s keypad. • Use the Backspace softkey when required. •...
  • Page 98 current Directory entry (up to 7 numbers per name). • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry. • You can use the Change softkey to change a number or a name. •...
  • Page 99 Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. Label: Cell 1.
  • Page 100 Saving Entries to the Phonebook You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Save from the Display • Save from the Caller List • Save from the Redial List Saving from the Display IP Phone UI You can save the name and/or number displayed on your screen during a call to...
  • Page 101 For multiple numbers assigned to a name, pressing the Delete softkey displays the following screen. Delete number 2272939 or delete all Steve Smith entries? Entries Cancel Number • You can press Entries to delete the directory entry (name, all numbers, labels, and lines associated with the name) from the Phonebook.
  • Page 102 Downloading the Phonebook to Your PC You can download the Phonebook to your PC via the Packet8 Web Phone UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Phonebook in a spreadsheet application.

  • Page 103: Callers List

    4. Enter the location on your computer where you want to download the Phonebook and click SAVE. The directorylist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Phonebook. Accessing the Phonebook Use the following procedures to access the Phonebook. IP Phone UI 1.
  • Page 104 Corporate Directory Listing Use the following procedure to access the Corporate Directory List. 1. Press Directory key and use the arrow keys to scroll to the person for whom you are searching. 2. Press Dial key to initiate the call. To look up a name in the Corporate Directory Listing: 1.

  • Page 105: Callers List Key

    Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Line 4 Goodbye Options Line 3 Hold Line 2 Line 1 Redial Speaker/ Heading Speaker/Headset Mute Button 1.
  • Page 106 If a dialpad key is pressed when a number and/or a name is displayed in the Callers List, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. Jun 8 2:55pm John Burn r ns 9054550055...
  • Page 107 Deleting Entries from the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference.
  • Page 108 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Packet8 Web Phone UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 109: Call Forwarding

    Web Phone UI to set the per-line call forward settings. The per-line settings override the settings for global call forwarding. You can also set global call forward mode from the Packet8 Self Service Portal. Please note that the per-line settings override the Packet8 Self Service Portal settings.
  • Page 110 Setting Call Forwarding Use the following procedure to set global call forwarding. For Global Call Forward Settings IP Phone UI 1. Press on the phone to enter the Options List. Options 2. Select Call Forward and press Select. 3. Enter the Call Forward number destination for which you want your incoming calls to be forwarded.
  • Page 111 2. In the Mode field, select the mode you want to set on your phone. Note: To disable call forwarding in the Packet8 Web Phone UI, set the mode to OFF and remove the phone number in the Number field.

  • Page 112: Missed Calls Indicator

    2. In the "Mode" field, select the mode you want to set on this line. Note: 1. To disable call forwarding in the Packet8 Web Phone UI, set the mode to OFF and remove the phone number in the "Forward Number"...

  • Page 113: Voicemail System

    Accessing and Clearing Missed Calls. IP Phone UI Use the following procedure to access and clear missed calls from the Callers List. Once you display the Callers List, the <number> New Calls indicator clears. Use the following illustration as a reference. Services Callers List Line 4...
  • Page 114 Three password failure attempts will lock the user out of the voicemail system. Hang up and try again. If you continue to have difficulties, call Packet8 tech support with your phone number, email address on file, and problem.
  • Page 115 Voicemail Call Return enables you to return a call from voicemail without dialing the number. Simply press 5 while listening to a voicemail, if caller ID is recognized Virtual Office will call the person back. To return to voicemail while still on the call press * and you will be returned to that voicemail.
  • Page 116 To exit, press 9 To place a call from voicemail press # Calling out of voicemail enables users to take advantage of Packet8 competitive international rates by dialing any number from inside voicemail. While accessing your voicemail, press * then press #. You will hear dial tone. Press 9 and dial the number to initiate your call.
  • Page 117 Forwarding Messages 1. A user can forward a message to another user to share information. 2. Log into voicemail and select the message that is to be forwarded. 3. Press 0 after listening to the message. 4. Select 2 to forward message. 5.

  • Page 118: Cordless Handset

    Cordless Handset The following sections describe the 6757i CT cordless handset keys and key functions, and how they help you make and manage your calls and caller information. Handset Keys The following illustration and table identify the keys on the key panel of your 6757i CT handset that you can use for handling calls.

  • Page 119: Handset Key Descriptions

    Handset Key Descriptions Function # Function Description Receiver Volume key During Ringing: Adjusts ringer volume During a call: Adjusts receiver volume During text mode (not in a call): Moves cursor right/left Display Features ƒ Key List Access key to the programmed Feature Key List Scrolls up when in the various lists Adds a space during editing Softkeys...

  • Page 120: Accessing Options On The Handset

    When in an idle state, pressing the Menu key  of the handset presents the following list of options. Once in the menu list the user can scroll up Ï and down  using the scrolling keys to see each option. Item # Menu list Intercom...

  • Page 121: Intercom

    Intercom The 6757i CT supports Intercom function between a 6757i CT base and any of its paired cordless handsets, and vice versa. Pressing Select while viewing this option brings up a list of base and paired handsets available for Intercom. To select a handset or base to Intercom, navigate to the desired handset or the base using the Â...

  • Page 122: Custom Name

    Custom Name Custom name allows the user to personalize the name/label for the cordless handset. In a multi-handset environment, this is an ideal option to personalize each handset to its user or extension number. Handset UI 1. Press Â. 2. Navigate to Custom Name or press 4. 3.

  • Page 123: Handset Pairing

    Handset Pairing All handsets must be paired to a 6757i CT base before it can be used. For more information on pairing the handset, see "Pairing and Unpairing Cordless Handset to Base" page 133. Key Lock On or Off The key lock option enables the user to lock the keypad keys. This prevents accidental activation of the phone.

  • Page 124: Silent Alert

    Silent Alert The Silent Alert option activates an internal hardware vibrator instead of a regular ringer during an incoming call. By default, the Silent Alert is automatically set to Off. Handset UI To activate Silent Alert from the option display: •...

  • Page 125: Feature Keys On The Handset

    You can program up to 15 feature keys on the 6757i CT handset with specific functions using the Packet8 Web Phone UI. The following table identifies the functions available for all 15 handset keys and the default functions for each key.

  • Page 126: Programming Feature Keys

    Programming Feature Keys You can program up to 15 feature keys on the 6757i CT IP phone using the Packet8 Web Phone UI. Use the following procedure to program the feature keys on your 6757i CT Base Station and all paired handsets.

  • Page 127: Idle Mode

    4. Select the handset key you want to program. 5. Select the function for that handset key from the Key Function field. 6. Click to save the function you selected to the handset key. The key programming information is sent to the 480i Base Station and to all the cordless handsets associated with that Base Station.

  • Page 128: Multifunction Handset Led Indicator

    Icon Description Phonebook This icon located just above the softkey allows access to the Phonebook feature. Callers List ¨ This icon located just above the softkey allows access to the Callers List feature. Status Messages Display Message Description Microphone mute Indicates when the Mute button has been Activated Out of range Appears briefly when pressing a key if out of range of the base...
  • Page 129 Hold • Press the hold key v while on a call to place the call on hold. While a call is on hold, and if there are no other active calls, the LED flashes at the hold rate and the display presents the Call is on Hold prompt. In addition, a held call reminder tone is played in the form of a short ring burst (flash ring).

  • Page 130: Battery Charging

    Battery Charging The handset is powered by a nickel metal hydride battery pack. To install and charge the battery: 1. Slide the cover of the battery compartment. 2. Place the battery pack in the compartment with the connector wires pointing towards the bottom of the handset.

  • Page 131: Volume Control

    Volume Control The volume key, located on the side of the handset, controls both the receiver and ringer volume. Note: The Volume key can also be used to adjust the right/left cursor to add spaces or to erase characters on the display when editing or creating names, key labels etc.
  • Page 132 1 Key In the alphanumeric mode, the 1 digit key accesses several special characters. Characters appear in the following order: & As can be seen, these special characters are accessible through the 1 key allow URI and IP address data entry. Note: To enter the dot/period in the IP address format, the star key is used when in numeric "123"...
  • Page 133 Adding a Record to the Directory The directory can store up to 50 names and numbers, which display in alphabetical order. If no name is entered, the entries are sorted by number, at the beginning of the directory. Handset UI To add an item to the directory: 1.

  • Page 134: Callers List - Cordless Handset

    Callers List - Cordless Handset The Callers list stores the last 50 calls received. Items are stored in chronological order with new items being first in the list. Each call received is stored, no collapsing of records, and can be deleted or saved to a directory. Oldest call records are automatically removed from the list when the list is full and new items are received.
  • Page 135 Saving Item to Directory Handset UI 1. From the Options softkey in the Callers List, scroll to the Save to Directory Item. 2. Press the Select softkey. The following screen displays upon successful saving to the directory. Save Directory ½ = Scroll Cancel Select...

  • Page 136: Making Calls From Cordless Handset

    The 6757i CT cordless handset accepts headsets through the 2.5 mm audio jack on the bottom of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset, or go to www.Packet8.net/store. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
  • Page 137 Public Feature Key A feature key is available in the feature list for the user to press, to toggle between the Private and Public modes for a call. Pressing the Public feature key in the feature list anytime during a call, puts the call into the public call mode. When the call is in public call mode, the triangle indicator lights in front of the Public label in the feature list.

  • Page 138: Ending Calls

    Ending Calls Handset UI • To end a call, you first need to connect to the call, if not already connected, and press the key. Goodbye • You can also place the handset back on the charging cradle to end the call. Pairing and Unpairing Cordless Handset to Base Pairing Handset All handsets must be paired to a Base Station.
  • Page 139 4. Select Pair Handset Pairing Pair Remove Change Select Cancel Done Note: If there are already 4 handsets paired to the base, you cannot select the Pair option. 5. On the 6757i CT cordless handset press Â. 6. Select Hset Pairing 7 - Hset pairing ½...
  • Page 140 8. On the 6757i CT cordless handset, press the softkey for Pair. Attempting to pair... Cancel Upon success or failure of pairing, one of the following displays on the handset and base, respectively: Pairing successful Successful Pairing of Handset Pairing failed Try again Cancel Pair...

  • Page 141: Unpairing Handset

    Unpairing Handset Unpairing of the handset can be done from either the cordless handset or the base. However, if the handset being removed is out of range from the base, the unpairing is only performed local to the device where the removal process was initiated.
  • Page 142 the base phone. Options List Removal failed Try again Cancel Done Failed Removal Options List Removal successful Done Successful Removal 5. If required, on the 6757i CT cordless handset press Â. 6. Select Hset pairing 7 - Hset pairing ½ = Scroll Remove Note: If the handset is not paired, the softkey is labeled as Pair instead of...

  • Page 143: Additional Features

    LCD window, allowing the call to be dialed faster. DTMF playback suppression is disabled by default. Suppressing DTMF playback can be configured using the Packet8 Web Phone UI. 138 — Model 6757i CT Series IP Phone User Guide...
  • Page 144 Configuring Suppression of DTMF Playback Packet8 Web Phone UI Use the following procedure to configure suppression of DTMF playback. Note: Suppress DTMF Playback is disabled by default. 1. Click on Basic Settings->Preferences. 2. Go to the General section 3. Enable the Suppress DTMF Playback field by checking the check box (Disable this field by unchecking the box) Default is disabled.

  • Page 145: Display Dtmf Digits

    IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the Display DTMF Digits parameter using the Packet8 Web Phone UI. Configuring Display of DTMF Digits...

  • Page 146: Enable/Disable Call Waiting

    • the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can disable call waiting using the configuration files or the Packet8 Web Phone UI. Model 6757i CT Series IP Phone User Guide — 141...
  • Page 147 Enabling/Disabling Call Waiting Packet8 Web Phone UI Use the following procedure to enable or disable Call Waiting on the IP phone. Note: Call Waiting is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the Call Waiting field by unchecking the check box 3.

  • Page 148: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Packet8 Web Phone UI. Configuring Call Waiting Tone Packet8 Web Phone UI Use the following procedures to configure a call waiting tone on the IP phone.

  • Page 149: Stuttered Dial Tone

    You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Packet8 Web Phone UI. Configuring Stuttered Dial Tone Packet8 Web Phone UI Use the following procedures to configure stuttered dial tone on the IP phone.

  • Page 150: Status Scroll Delay

    Status Scroll Delay Using the Packet8 Web Phone UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings->Preferences->General.

  • Page 151: Incoming Call Interrupts Dialing

    Packet8 Web Phone UI at the path Basic Settings->Preferences->General. When you enable this field in the Packet8 Web Phone UI, an incoming call automatically interrupts the outgoing call during dialing and allows the phone to ring for you to answer the incoming call.

  • Page 152: Goodbye Key Cancels Incoming Calls

    The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Packet8 Web Phone UI. If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call.
  • Page 153 Configuring Goodbye Key to Cancel Incoming Calls Packet8 Web Phone UI Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP phone. Note: Goodbye Key Cancels Incoming Call is enabled by default. 1. Click on Basic Settings->Preferences->General.

  • Page 154: Message Waiting Indicator

    MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Packet8 Web Phone UI. Model 6757i CT Series IP Phone User Guide — 149...
  • Page 155 Configuring Message Waiting Indicator Packet8 Web Phone UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone. Note: Message Waiting Indicator Line parameter is set to ALL lines by default.

  • Page 156: Incoming Intercom Call Features

    Intercom call. You can change the behavior of how the phone handles incoming Intercom calls by enabling/disabling specific parameters using the Packet8 Web Phone UI. The following table describes these features. Incoming Intercom...
  • Page 157 Allow Barge In is disabled by default. Configuring Incoming Intercom Settings Packet8 Web Phone UI Use the following procedure to configure incoming Intercom call settings on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings.

  • Page 158: Model 536Em And 560Em Expansion Modules

    2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone rejects the incoming Intercom call and sends a busy signal to the caller.
  • Page 159 • Busy Lamp Fields (BLFs) (maximum of 50) • Speeddial • Shared Call Appearance • Phone Lock You can configure the softkeys using the Packet8 Web Phone UI. Reference For more information about configuring the expansion module softkeys with these functions, see the "Softkeys"...

  • Page 160: Using The Expansion Modules

    Using the Expansion Modules 536EM Expansion Module After configuring the softkeys on the 536EM Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Softkeys Lock Phone BLF Key...
  • Page 161 560EM Expansion Module The 560EM Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: Page 1 List 1 and List 2 Page 2 List 3 and List 4...

  • Page 162: Troubleshooting Solutions

    Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Packet8 PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section Connecting to the Network and to Power in the Packet8 6755i User Reference Manual for details.
  • Page 163 Why is my handset not working? Check to ensure that the handset cord is fully connected to both the phone and handset. See the section Connecting a Handset or Headset in the Packet8 Packet8 6755i User Reference Manual for information.
  • Page 164 How do I change my user password? You can change the user password from the IP phone UI or the Packet8 Web Phone UI. IP Phone UI 1. Press on the phone to enter the Options List. Options 2. Select User Password and press 3.
  • Page 165 Note: Your phone is out of service temporarily during the restart and down- loading process. Packet8 Web Phone UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt.
  • Page 166 • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Packet8 Web Phone UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key"...
  • Page 167 Lock the Phone 2. In the Lock the Phone? field, click . The phone locks dynamically and displays the following message: Phone is locked. Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click .

  • Page 168: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
  • Page 169 Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GF-Cayenne GI-Gibraltar...
  • Page 170 Time Zone Name Time Zone Code JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira...
  • Page 171 Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii...

  • Page 172: Limited Warranty

    Limited Warranty This warranty applies only to products purchased and used in the United States. What Is Covered? Any defect in materials or workmanship for one year. (See Packet8 Virtual Office terms and conditions.) Support Web/FAQs: www.packet8.net/support/faqs Email: virtualoffice@packet8.net Phone: 888-898-8733 and press option [1] for Virtual Office, then option [2] for support.
  • Page 173 This documentation may be used only in accordance with the terms of the 8x8, Inc. License Agreement. If you’ve read this owner’s manual and consulted the online Troubleshooting section at www.Packet8.net and still have problems, please call 1-888-898-8733 for technical assistance. www.Packet8.net | 1.866.TRY.VOIP...

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