TABLE OF CONTENTS Introduction About the device Screen indicators Caution for iPhone & Smartphone Users Connecting to the Internet Troubleshooting If hotspot displays ‘insert SIM’ and/or will not charge or power on If hotspot displays ‘limited service’ and/or has no signal strength If hotspot displays ‘disconnected’...
Indicators and Their Meaning Number of Wi-Fi Network Type Devices Connected Battery Life Remaining Signal Strength Carrier Name Auto/Manual Connect Connection Status Signal Strength 5 bars is best. If there is no signal, only the antenna shows. Network Type “3G” (High Speed), HSPA+/ WCDMA “E”...
※CAUTION※ iPhone and Smartphone Users Please be sure to turn OFF data roaming on WiFi-enabled mobile phones. Failure to do so may result in international roaming charges incurred with your local carrier. How to turn off data roaming on iPhone (iOS 7) 1.
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Please Turn OFF iCloud & Automatic Downloads (iOS7) If iCloud is turned on and connected to the internet, it will send and receive data automatically, which could result in exceeding the limits of a carrier’s fair usage policy. (See page 16) 1.
How To Connect To The Internet Follow these instructions to connect up to ten Wi-Fi enabled devices to the Internet using your XCom Global ZTE Mobile Hotspot. Press and hold the power button for 5 seconds. Your mobile hotspot starts up and is ready for you to connect another device to it (such as your computer, tablet or smartphone).
Troubleshooting Hotspot Displays 'Insert SIM', And/Or Will Not Charge Or Power On - When the mobile hotspot does not power on - When the mobile hotspot displays “Insert SIM” - When the mobile hotspot does not indicate that the battery is charging ⇒...
Troubleshooting Hotspot Displays 'Limited Service' And/Or Has No Signal Strength - When the mobile hotspot has no signal. - When the hotspot displays "limited service". ⇒Use Manual Search to enable your hotspot to manually search for a cellular carrier network signal. Access the mobile hotspot configuration page from a device that is actively connected to the hotspot.
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Troubleshooting 1. Click 3G Settings → 2. “Network Select”→ 3. Select the button for “Manual” under “Band Selection Mode” → 4. Click “Apply“ Wait a moment for the network to appear in the drop-down box. Select the name of the cellular carrier network that begins with “Available”...
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Troubleshooting Click “Apply” under “WAN Connection Mode” on the same screen. “Connected” will be displayed on the upper right of the screen once the connection is established. *If you are traveling to multiple countries and completed this Manual Search trouble shooting, you need to set the “Band Selection Mode” back to “Automatic”...
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Troubleshooting Click “Settings” on the menu bar. ①3G Settings ②APN Settings ③ Switch to “Manual APN” ④Click “Add”...
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Troubleshooting Fill in the rows designated below by referring to the “APN Info” slip included in the pouch. “User Name” and “Password” are not necessary when they are not specified on the APN Info slip. ①Profile Name ②APN ③User Name* ④Password* ⑤ Click "Set Default" when you are finished Click the “Home”...
Troubleshooting Hotspot Does Not Prompt You For A Password And/Or Connect After Reset - When you still cannot connect over Wi-Fi after resetting the mobile hotspot - When your device does not ask you for a password when trying to connect to the mobile hotspot ⇒Delete the Wi-Fi history and re-establish the connection.
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Troubleshooting Android 1. “Settings“⇒ “Wireless and network“⇒ “Wi-Fi settings“⇒Turn ON “Wi-Fi“ 2. Select the SSID (Network name) 3. Enter the password → Connected Press and hold the network name Tap the button “Forget Network” VISTA/ 7 1. "Start" -> "Control Panel" 2.
XCom Global cannot always override any application of a Fair Usage Policy. If you exceed an ISP's Fair Usage Policy, they may throttle your usage by limiting your data allowance or shutting down your access for a period of time.
A pre-paid return envelope and shipping label is included with all shipments to a U.S. shipping address. Upon returning from your trip, send the XCom Global Mobile Hotspot in this envelope within one business day of your return to the U.S.