Printing Problems - Samsung SCX-4600 Series User Manual

Printing problems

CONDITION
The machine The machine is not
does not print. receiving power.
The machine is not
selected as the
default machine.
Check the machine for the following:
•
•
•
•
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
Downloaded From ManualsPrinter.com Manuals
POSSIBLE SUGGESTED
CAUSE SOLUTIONS
Check the power cord
connections.
Select your machine as your
default machine in your
Windows.
The front door is not closed. Close the front
door.
Paper is jammed. Clear the paper jam (See
"Clearing paper jams" on page 93).
No paper is loaded. Load paper (See "Loading
paper in the tray" on page 47).
The toner cartridge is not installed. Install the
toner cartridge.
Disconnect the machine
cable and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different machine cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the Printing
Preferences to ensure that
all of the print settings are
correct (See "Opening
printing preferences" on
page 53).
Repair the machine software
(See "Installing USB
connected machine's driver"
on page 31, "Installing wired
network or USB connected
machine's driver" on
page 37).
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
CONDITION
The machine
does not print.
The machine
selects print
materials from
the wrong paper
source.
A print job is
extremely slow.
Half the page is
blank.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
Troubleshooting_ 99
POSSIBLE SUGGESTED
CAUSE SOLUTIONS
The document size Get more hard disk space
is so big that the and print the document
hard disk space of again.
the computer is
insufficient to
access the print job.
The output tray is Once the paper is removed
full. from the output tray, the
machine resumes printing.
The paper option For many software
that was selected in applications, the paper
the Printing source selection is found
Preferences may under the Paper tab within
be incorrect. the Printing Preferences.
Select the correct paper
source. See the printer
driver help screen (See
"Opening printing
preferences" on page 53).
The job may be Reduce the complexity of
very complex. the page or try adjusting the
print quality settings.
The page Change the page orientation
orientation setting in your application. See the
may be incorrect. printer driver help screen.
The paper size and Ensure that the paper size in
the paper size the printer driver settings
settings do not matches the paper in the
match. tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
The machine cable Disconnect the machine
is loose or cable and reconnect. Try a
defective. print job that you have
already printed successfully.
If possible, attach the cable
and the machine to another
computer that you know
works and try a print job.
Finally, try a new machine
cable.
The wrong printer Check the application's
driver was selected. printer selection menu to
ensure that your machine is
selected.
The software Try printing a job from
application is another application.
malfunctioning.
The operating Exit Windows and reboot the
system is computer. Turn the machine
malfunctioning. off and back on again.