Video Issues On Your Amazon Fire Tv; Basic Troubleshooting For Amazon Fire - Amazon Fire TV User Manual

Video Issues on Your Amazon Fire TV

You can clear application data to resolve many intermittent video playback issues (such as "Error 13")
on your Amazon Fire TV.
When you clear application data, it won't delete the app; however, for non-Amazon video apps (such
as Netflix or Sky News), account information may need to be re-entered.
Clear Amazon Instant Video Application Data
To clear application data from the Amazon Instant Video app:
1. From the Home screen, select Settings.
2. Select Applications > Manage All Installed Applications > Amazon Video.
3. Select Force Stop, and then select Clear Data.
4. When prompted to Delete App Data, select Clear Data again.
Clear Application Data for Other Video Apps
To clear application data for other video apps installed on your Amazon Fire TV:
1. From the Home screen, select Settings.
2. Select Applications > Manage All Installed Applications.
3. Select the application you want to modify.
4. Select Force Stop, and then select Clear Data.
5. When prompted to Delete App Data, select Clear Data again.
After you clear the application data, remove the power cord from the back of the device or from the
power outlet, and then plug it in back in again to restart your Amazon Fire TV. You should then be able
to watch your video.

Basic Troubleshooting for Amazon Fire

Try these troubleshooting steps for resolving issues like a frozen screen, app errors, or problems with
content such as movies, TV shows, games, and apps.
Take Action: Many issues with your Amazon Fire TV can be solved by simply restarting your device.
Disconnect the power cord from your Amazon Fire TV for three seconds, and then plug the power cord
back in.
Issue...
Problems purchasing or
accessing content
Try this...
• Confirm that Amazon Fire TV is connected to the Internet. An Internet
connection is required to buy, stream, and sync your content.
• Verify that you are connected to the Internet by visiting
• Home, select Settings > System > Wi-Fi..
Verify that your 1-Click payment method is set up correctly. To learn more,
•
www.amazon.co.uk/1click
go to
Amazon Fire TV User Guide
.
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