Quick Fixes; Can't Connect To Wi-Fi; Can't Pair A Remote Or Game Controller - Amazon Fire TV User Manual

Quick Fixes

Get quick help setting up your Amazon Fire TV.

Can't Connect to Wi-Fi

If you can't connect to a Wi-Fi network from Amazon Fire TV, check that your wireless connection is
turned on.
Check this first:

Connect Amazon Fire TV to one of these network or router types:
o
Connect Amazon Fire TV to one of these network or router types:
o
B, G, and N routers on 2.4Ghz
o
A and N routers on 5Ghz
o
Hidden networks

Enable wireless connectivity on Amazon Fire TV. From the Home screen, select Settings
System Wi-Fi.
>

Make sure you know your network password (if required). If you see a lock icon, a
network password is required. This password is not your Amazon account password.

Make sure your Internet connection is not down. Restart your router and modem to solve
most Wi-Fi network issues.

Do not place Amazon Fire TV in a cabinet, as it impacts signal strength to your Wi-Fi router.
Still having trouble?
Disconnect the power cord from your Amazon Fire TV for three seconds, and then plug the power cord
back in.

Can't Pair a Remote or Game Controller

If you can't pair your Amazon Fire TV remote or wireless game controller, it may not be within range or
compatible.
Check this first:

Amazon Fire TV is compatible with Amazon Fire TV remote, Amazon Fire game controller, and
many Bluetooth-enabled third-party wireless game controllers. To learn more, visit
www.amazon.co.uk/ mfkcontrollers.

Do not place Amazon Fire TV in a cabinet, as it impacts signal strength to your remotes and
game controllers.

Your remote must be within 30 feet of Amazon Fire TV.

Re-install the batteries. You have five minutes to pair your remote with Amazon Fire TV before it
goes into sleep mode.

If your remote isn't discovered, press the Home button for 5 - 10 seconds.
Still having trouble?
Disconnect the power cord from your Amazon Fire TV for three seconds, and then plug the power cord
back in.
Amazon Fire TV User Guide
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