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Troubleshooting and support
Screen messages
Screen message
File is bad.
(usually preceded by the file name.
For example: xxx_xxxx.JPG file is
bad)
Create file failed.
Write failed. Select another
location.
Unable to create file. Device write
protected or full.
Disk full.
40
Try one or more of the following
The frame is unable to display the picture or video because
the file is corrupted or it's an unsupported file format
page
42).
NOTE: HD videos are not supported. An MOV video, in HD, will
not play even though the MOV format is supported.
The device (memory card, USB drive, etc.) you are trying to
copy to is protected.
See your device documentation to remove write
protection.
Insert or connect a different device.
The frame was unable to copy the picture.
Insert a different card or device
The frame was unable to copy the picture.
Insert a different card or device
Remove write protection, unlock card.
Delete pictures from card
(page
(page
(see page
25).
www.kodak.com/go/support
(see
9).
9).
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