3
Troubleshooting and support
For step-by-step product support, go to www.kodak.com/go/digitalframesupport,
select your frame model, and select Step-by-Step Solutions & Repair.
Learning more about your frame
www.kodak.com/go/digitalframes
www.kodak.com/go/digitalframesupport
www.kodak.com/go/stepbystep
Picture frame problems
If...
Frame does not
turn on.
Frame freezes up or
doesn't work properly.
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Learn more about your frame
Frequently asked questions
Downloads
Product registration
Step-by-Step Solutions & Repair
Try one or more of the following
Make sure the power cable that was included with your frame is
connected securely (see
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
Reset the frame. Press the Play and Power buttons (see
the same time, and hold for 5 seconds.
page
1).
www.kodak.com/go/support
page
i) at