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TROUBLESHOOTING
Symptom
Playback is intermittent
or sound skips.
"ANDROID ERROR" /
"NA DEVICE"
"ADD ERROR" /
"SEARCH ERROR"
"CHECK DEVICE"
"NO SKIPS"
"NO STATIONS"
"STATION LIMIT"
"CONNECT ERROR"
"RATING ERROR"
"LICENSE ERROR"
iHeartRadio station cannot
be selected.
"CANNOT CREATE"
"CANNOT SAVE"
"DISCONNECTED"
"NO SKIPS"
"NO STATIONS"
"NOT CONNECTED"
"IHEARTLINK UP"
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JS_KWD_DPX791BH_DPX501BT_KN_EN_1.indd 26
Remedy
Turn off the power saving mode on the Android device.
• Reconnect the Android device.
• Restart the Android device.
New station creation is unsuccessful.
Check the Pandora application on your device.
The skip limit has been reached.
No stations are found.
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
Communication is unstable.
Registration of thumbs up/thumbs down has failed.
You try to access from a country which Pandora is not
deliverable.
If "Explicit Content" in [Account Settings] is checked in the web
version of iHeartRADIO, custom stations become unavailable.
Custom station name creation is unsuccessful.
Addition to the favorite category failed.
Check the connection to the device.
The skip limit has been reached. Retry later.
No stations are found.
Link to the application is impossible.
Make sure you have installed the latest version of the
iHeart Link for KENWOOD application on your device.
Symptom
Remedy
"PLEASE LOGIN"
You haven't log in. Log in again.
"STATION NOT AVAILABLE"
Broadcast from the station is over.
"STATION NOT SELECTED"
No station is selected.
"STREAM ERROR"
Broadcast data is interrupted.
"THUMB FAILED"
Registration of Thumbs Up/Down has failed.
"TIMED OUT"
The request has resulted in time-out.
"CH LOCKED LOCK CODE?"
The selected channel is locked. Enter the correct pass code
to unlock. ( 14)
"CHAN UNSUB"
The selected channel is unsubscribed. Call 1-866-635-2349
in U.S.A. or 1-877-438-9677 in Canada to subscribe.
( 12)
"CH UNAVAIL"
The selected channel is unavailable. Visit
www.siriusxm.com for more information about the
SiriusXM channel lineup.
"CHECK ANTENNA"
Check the antenna and its connection are in good condition.
"CHECK TUNER"
Make sure the SiriusXM Vehicle Tuner is connected to
the unit.
"NO SIGNAL"
Make sure the antenna is mounted outside the vehicle.
"SUBSCRIPTION UPDATED
Your subscription is updated. Press the volume knob to
– PRESS ENTER TO
continue.
CONTINUE."
"CODE ERROR"
Make sure you have entered the correct pass code. ( 14)
"NO CONTENT"
There is insufficient content to start TuneScan.
"SCAN CANCEL"
TuneScan has been aborted.
7/10/2014 5:00:52 PM
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