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AT&T High Speed Internet Service
Self-Installation Guide for Modem Equipment
Welcome!
Have you checked your Service Activation date and time?
12
You can connect to the Internet only after the activation date and time indicated on your confirmation letter.
Do you have a security system, health alarm, or water meter monitor?
You will need special assistance. Call 1.800.ATT.2020 to schedule an appointment with a service technician.
Do you have your telephone number?
Don't have AT&T voice service? Use your account number as your telephone number.
Are you an existing or returning AT&T Member?
You'll need your AT&T Member ID (AT&T email address) and password.
Do you have a modem installation or back up CD?
Do not use it unless directed to do so.
Please review before beginning your installation.
ATT100600699
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Table of Contents
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Summary of Contents for AT&T High Speed Internet Service
- Page 1 AT&T High Speed Internet Service Self-Installation Guide for Modem Equipment Welcome! Please review before beginning your installation. Have you checked your Service Activation date and time? You can connect to the Internet only after the activation date and time indicated on your confirmation letter.
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Page 2: Install Filters
Gather Materials Collect your modem, cables, and filters. Required equipment Your equipment may differ in appearance from these illustrations. Data Cable (Color may vary) Dual-Port Filter* DSL Modem Ethernet Cable (Color may vary) If you purchased your equipment more than three years ago, you may experience problems. -
Page 3: Connect Your Modem
Connect Your Modem Make sure your modem, cables, and all phone devices are set up correctly. Connect the data cable from your modem’s DSL port to the filter’s DSL/HPNA port. Don’t have AT&T voice service? Do not use a filter. Simply connect the data cable into a wall jack as shown below. Wall Jack Modem Data Cable... - Page 4 Power Up Modem Turn your modem on and wait for green lights. Make sure your modem is on. If your modem does not turn on after you connect it to a power source, push the power button. Wait for your modem to power up. This may take up to 15 minutes. The lights should turn green to indicate a successful connection.
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Page 5: Activate Account
You may have problems registering with your existing Member ID and password. Go to http://pbells.broadjump.com/registration and follow those instructions. Stay Connected on the Go! AT&T Wi-fi Basic is included with your AT&T High Speed Internet service. A Wi-Fi enabled device required. See http://attwifi.com for additional services, details, and locations. -
Page 6: Having Trouble
Having Trouble? Many issues can be resolved in four simple steps: 1. Check your connections. Make sure that the filter and cables on each device are connected properly as described in steps Install Filters and Connect Your Modem. Cables usually make an audible click when securely attached. If all connections are correct and secure, and you are still unable to connect to the Internet, try another phone jack. - Page 7 Check Modem Settings If you are still having trouble, you may need to configure your modem settings. Modem devices vary considerably. The terms, descriptions, and steps for your device may be different from the instructions that follow. Please consult the user guide that came with your device, or contact the manufacturer directly.
- Page 8 Tools > Internet Options > Connections > LAN Settings. Cable and dial-up modems are not compatible with When prompted to enter proxy settings, select AT&T High Speed Internet service. DSL equipment can No Proxy and click OK. be purchased at http://att.com/equipment.
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