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Step 7: Troubleshooting
System Error Messages
While using the EMWin software, you may encounter the following error messages. Refer also to the
EMWin User's Guide.
INVALID FACILITY CODE
Facility code of EM3000 does not match that of the card. The card is not valid for this system.
CARD NOT ACTIVE
The "Card Active" box has not been selected for the cardholder.
EXPIRED CARD
The card has expired (refer to the "Expiration Date" box in the Card Manager screen. To activate the
card, set the expired date to a future date.
INVALID CARD
The card in question has not been activated or is not in the database. Add this card to the system.
INVALID TIME USE
Cardholder has presented their card outside of the scheduled "Time Period." Select another Access
Level that has the desired time schedule.
INVALID DAY USE
The Cardholder has tried to gain entry during an invalid day.
Select the appropriate Access Level that best suits their schedule.
INVALID CARD READER
The Cardholder has presented card to a reader that has not been defined for use. Select the
appropriate Access Level that best suits their schedule.
ENTRY / EXIT ERROR
Cardholder has not followed the Entry/Exit rules. Entry/Exit selection may be disabled for the
cardholder.
CARD READER ERROR
The system did not recognize the card format or the data within the card.
Doc 6001536, Rev C
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