Troubleshooting - KitchenAid 9871780C Use And Care Manual

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Trash is not compacting
Is the drawer less than half-full? Drawer must be more than
half full before trash is compacted.
Your compactor won't operate
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
Is the drawer completely closed? Close the drawer firmly
and start the compactor again.
Is the Key-Knob turned all the way to START? Turn the
Key-Knob (Key-Switch) fully to START and release (on some
models). See "Starting Your Compactor."
Did you press ON before pressing START? Press ON
before pressing START (on some models). See "Starting the
Compactor."
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TROUBLESHOOTING

The drawer won't open
Is the ram all the way up? Drawer will open only when ram is
fully raised.
To raise the ram on models with a Key-Knob (or Key-
Switch): Turn the Key-Knob (Key-Switch) to START and
release. See "Starting Your Compactor."
To raise the ram on models with push button controls:
Press OFF, and then press ON. See "Starting Your
Compactor."
Is the Solid Cycle engaged? Drawer remains LOCKED until
you reset by lifting the foot pedal up.
There is not enough compaction or force
Do you use the compacting cycle frequently enough?
Compacting works best when only a few items are loaded.
Bottles don't break
How often do you notice this? Bottles will not break every
time. The thickness of the bottle's glass and the content of
the trash load below it may keep the bottle from breaking.