Why Won't My Smart Board Respond To Touch; How Do I Fix The Touch On My Smart Board - TEQ SMART Board Troubleshooting Manual

Why won't my SMART Board react to touch?
The ready light (located on the pen tray or at the bottom right corner of your SMART Board) should
be green. If it is unlit, the board is not getting power. Check the USB connection to the computer
(see question #1). If the ready light is indicating anything other than a solid green light, you can use
this flow chart to assist you in troubleshooting the ready light.

How do I fix the touch on my SMART Board?

First, try orienting your board by pressing the keyboard and right-mouse-click buttons located on
the pen tray (in front of the eraser) at the same time to begin the SMART Board orientation. Press
the center of the each target as it lights up and moves around. If that does not work, try resetting
the board. For a 600 series board, press the small blue button, located on the side of the SMART
Board at the bottom right by the light, using the tip of one of the pens. The SMART Board status light
should turn red and the lights on the pen tray will cycle through twice. Release the button and test
the board. For an 800 series board, the reset button is located on the bottom of the pen tray. When
pressed the lights on the pen tray will flash. If the touch on the board is still off, try reinstalling SMART
Notebook software. If you are still having issues after that, please contact technical support.
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