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Q:
Images are slow to update or have a poor frame rate.
A:
The quality of the image and frame rate can be affected several factors -
• Network bandwidth:
Your network may be slow to handle the amount of data passing through it. Other devices or programs might be
consuming the bandwidth that is available. Try removing the other devices to see if the performance improves. Lowering the resolution and
bitrate may also improve things.
• Computer performance:
Your computer may not be powerful enough to handle the live video streams coming in. If you have multiple cameras
connected, try viewing them one at a time to see if the performance improves. You can also try viewing the live stream at a lower resolution
and bitrate.
• Mobile performance:
Live stream viewing is dependent on the hardware specifications of your mobile device. Not all mobile devices are
made equally. Just like a computer, the speed of the hardware and the memory available will affect performance. Also, the overall speed of
your mobile service provider can also play a part. If you are having issues with playback, try viewing the live stream at a lower resolution and
bitrate.
Q: On the SwannEye HD mobile app, I cannot access the Wi-Fi or video settings.
A: You only have access to the Wi-Fi and video settings if your mobile device is connected to the same Wi-Fi network as your camera. This will not
work if you are connected from a remote location. If you want to change settings your devices must be connected directly to the same network.
Q: How do I create a new SwannEye account for a camera that's already registered to another account?
A: If you're trying to create a new account for a camera which has previously been registered with another account, you will first have to reset the
account. Click on the "Reset Account" link on the www.swanneye.com website or the SwannEye HD Pro software. Once you reset your account,
you will not be able to use the previous account details to log in.
Q: Why do indoor images flicker?
A: This happens when the camera is used under fluorescent lights and the power frequency is set to 60Hz. Changing the power frequency to
50Hz will fix this issue. This applies to Australia and the UK. For the USA and Canada, if the power frequency is currently set to 50Hz, changing
this to 60Hz will fix this issue - see "Video" on page 28.
Q: What are the supported web browsers for accessing www.swanneye.com from my PC/Mac?
A: On PC and Mac, we recommend using Google Chrome. However the following web browsers can also be used:
PC: Internet Explorer, Mozilla Firefox. Mac: Safari.
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