Swann SwannEye HD Instruction Manual
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Swann SwannEye HD Instruction Manual

Wi-fi security camera
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SwannEye HD
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INSTRUCTION MANUAL
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  • Page 1 SwannEye HD INSTRUCTION MANUAL...

  • Page 2: Important Information

    Important Information FCC Verification FCC Regulation (for USA): Prohibition against eavesdropping This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These Except for the operations of law enforcement officers conducted un- limits are designed to provide reasonable protection against harmful der lawful authority, no person shall use, either directly or indirectly, a interference in a residential installation.

  • Page 3: Table Of Contents

    Contents ..............................................3 Getting Started ..........................................4 Installing the SwannEye HD Mobile App ....................................4 Installing the SwannEye HD Pro Software for PC ..................................5 Installing the SwannEye HD Pro Software for Mac ................................... 6 Making Wi-Fi Connections ......................................7 Connecting the Camera to your Wi-Fi Network ..................................

  • Page 4: Getting Started

    The SwannEye HD mobile app is free to download for all Swann users, and is available from the respective Apple App Store and Google Play Store. Please note, make sure you download the HD version of the SwannEye mobile app! To install SwannEye HD on iPhone/iPad: 1.

  • Page 5: Installing The Swanneye Hd Pro Software For Pc

    2. When prompted by Windows as to what action to take, select “AUTORUN”. 3. From the menu, select “Install the SwannEye HD Pro Software”. If the auto-run menu isn’t enabled on your system, you can access the optical drive from “My Computer”, then select the PC folder on the CD and run the installer directly. If you have downloaded the SwannEye HD Pro installer file from our website, locate the file and then double-click it to start the installation process.

  • Page 6: Installing The Swanneye Hd Pro Software For Mac

    Included with the camera is the SwannEye HD Pro software for the Mac. Have a look at the following instructions for installation onto your computer. The easiest way to install SwannEye HD Pro is to go to the App Store and search for SwannEye HD Pro. Once you find the app, click the “Free” button to install it on your Mac.

  • Page 7: Making Wi-Fi Connections

    Making Wi-Fi Connections The SwannEye HD Wi-Fi Security Camera works with your home Internet connection and wireless router. There are two ways you can follow depending on what type of wireless router you are using to set up the camera with your Wi-Fi network.

  • Page 8: Method 2: Manual Wi-Fi Configuration

    If you have trouble connecting with WPS, or if your wireless router doesn’t support it, you can still connect the camera using the supplied Ethernet cable. You can choose to use either the SwannEye HD app on your mobile device or the SwannEye HD Pro software on your computer to manually configure the camera’s wireless settings.
  • Page 9 Select your camera from the list and then On the Login screen, tap Settings tap WiFi setting on the popup menu. The app is continually being tweaked and improved, so the following screenshots may differ slightly.
  • Page 10 camera scans Enter your camera username Enter the Wi-Fi password available Wi-Fi and then tap OK to save (admin) and password (123456). networks and displays Turn on the Show Password the Wi-Fi settings for the names of those switch if you want the password your camera.
  • Page 11 Key field and then click the Apply button to save your Wi-Fi network settings. 4. You can now unplug the Ethernet cable from the camera. Exit SwannEye HD Pro and restart the camera (i.e., disconnect then reconnect the power adapter to the camera’s power input).
  • Page 12 Click Devices at the top left of the screen. On the Wi-Fi tab page, ensure the Enable Wi-Fi checkbox is ticked Look for your camera and then click Search. The camera scans for available Wi-Fi On the Settings screen, click the Wi-Fi tab. under “LAN”...

  • Page 13: Using The Swanneye Hd Mobile App

    Using the SwannEye HD Mobile App Read this chapter to learn about using the SwannEye HD mobile app to register your camera with a SwannEye account and familiarize yourself with the features and functionality of the SwannEye HD mobile app.

  • Page 14: Navigating The App Interface

    Navigating the App Interface 1. Device: This brings up the device list, where you can control and alter the camera(s) associated with your account. 2. Image Capture: Instantly takes a snapshot and saves it to the photo gallery. 3. Record: Initiates video recording. The capture quality will be at the same quality and frame rate as the live stream that you are viewing.

  • Page 15: Customizing Your Camera Settings

    Customizing your Camera Settings The mobile app is great for on-the-fly monitoring, but it does not contain all the settings that can be configured. For this, it is recommended that you use the PC/Mac software. You can however change the Wi-Fi settings and enable video encryption. Please note that you can only change settings for cameras connected on the same LAN.

  • Page 16: Using The Swanneye Hd Pro Software

    Using the SwannEye HD Pro Software Read this chapter to learn about using the SwannEye HD Pro software to register your camera with a SwannEye account and familiarize yourself with the features and functionality of the SwannEye HD Pro software.

  • Page 17: Navigating The Login Screen

    Navigating the Login Screen The following instructions apply to both the PC and Mac versions of the SwannEye HD Pro software. When you run the software, you will be taken directly to the Login screen. User Name/Password: This is the username and password you’ll either have registered or will register to connect to your camera.

  • Page 18: Navigating The Devices Screen

    Navigating the Devices Screen After signing in to your SwannEye account, you can access your camera under Devices at the left side of the screen. The Devices area shows you the camera(s) that are registered to your account (under “WAN”) and also the cameras that are connected to the same wired or wireless network (under “LAN”) as your computer.

  • Page 19: Navigating The Live View Interface

    Navigating the Live View Interface The Live View Interface is the primary window for accessing the camera. From here, you can watch and record live video, capture snapshots, engage in 2-way communication using the intercom function (on certain models) and change various camera settings.
  • Page 20 6. Program Settings: Click this to change the save location for all your local recordings. You can also adjust the video recording length, enable live video fluency optimisation and clear the administrator and video encryption password. 7. Help: Click this to access some quick tips on using the SwannEye HD Pro features. 8. Home Page: Click this to access the Swann website.

  • Page 21: Navigating The Control Panel

    Navigating the Control Panel The control panel is primarily used with Pan & Tilt supported models, therefore not all of the controls are compatible with the other cameras. To activate the control, move your mouse to the lower right side of the main screen and it will appear automatically.

  • Page 22: Recording To A Memory Card

    Recording to a Memory Card 3. Click the Alarm tab. You can use the camera’s memory card slot to set up an automatic recording solution. The memory card stores images and short videos captured by the camera during alarm motion detection events. The camera supports either SD or Micro-SD memory card of up to 32GB.
  • Page 23 6. After enabling motion detection, select whether you want any video • Record time after alarm: How long after an event occurs that the or images, or both, to be captured. Anything captured by the camera camera will continue to record. will also be sent to your email address (if you enable Send Mail •...

  • Page 24: Setting Up Email Notications

    At least one of “Video Record” or “Capture Image” checkbox must be ticked to make the “Send Mail” option available. smtp.gmail.com myname@gmail.com My Swann Camera myswanncam@gmail.com • All Day: This is the default option. The camera will record when it detects motion at all times of the day.

  • Page 25: Popular Email Provider Settings

    Gmail Server Address: smtp.gmail.com from your camera. For example, My Swann Camera. Port: 465 or 587 Requires SSL: Yes • Sender email: The email address that you want your camera Hotmail/Live.com Server Address: smtp.live.com...

  • Page 26: Customizing Your Camera Settings

    Customizing your Camera Settings To go to the Camera Settings screen, click Devices at the left side of the screen, and then click the button associated with your camera. The available settings are: Name Date & Time Lets you set a name for your camera so that you can easily identify Lets you configure your camera’s system clock.
  • Page 27 Wi-Fi Lets you configure your camera’s wireless network connection settings. • Enable Wi-Fi: Enable or disable the Wi-Fi connection on the camera. • Search Wi-Fi: If your wireless router does not have the ability to connect via WPS, you can use this option to connect to your wireless network.
  • Page 28 Video Lets you adjust the settings for your camera’s live video stream. • Video size: You can select how large the image sent from the camera is. Setting a high resolution requires a higher data rate to properly stream images. •...
  • Page 29 Audio Lets you adjust your camera’s audio settings. • Audio input enable: Toggle the microphone on and off. While off, the camera won’t transmit any audio information. • Split the voice stream: Alter the way the audio information is streamed with the video. If you‘re having problems with audio streaming and fidelity, this option will help.
  • Page 30 Ethernet Lets you configure your camera’s wired network connection settings. • Obtain IP Address automatically: Your wired router automatically assigns an IP address to the camera. This option is enabled by default and is the recommended way for the camera to receive an IP address from your router.
  • Page 31 • Restart: If the camera becomes unresponsive or disconnected, click this to reboot the camera and try to re-establish connection. • Restore: Change all SwannEye HD Pro settings back to the factory default settings. This will erase any changes you have made to the...

  • Page 32: Accessing The Camera Via Swanneye Website

    Accessing the Camera via SwannEye Website If you don’t have access to the SwannEye Pro HD software on your PC or Mac, or availability to a mobile device, you can access your camera via the SwannEye website. Open your Internet browser and go to the following address - www.swanneye.com You can sign in using your existing account details or you can register a new account.

  • Page 33: Using The Swanneye Website

    Using the SwannEye Website Before you can access a live video stream from the camera, a plugin has to be downloaded and installed. The plugin is quite small and installation does not take long. Your operating system and/or virus protection program may ask you for permission to run the file.

  • Page 34: Troubleshooting

    Q: I’m unable to create an account for my camera through the SwannEye HD app. A: Have you already registered your camera through the SwannEye HD Pro on your computer? You can just use the existing SwannEye account username and password to log in through the SwannEye HD app on your mobile device.
  • Page 35 A: If you’re trying to create a new account for a camera which has previously been registered with another account, you will first have to reset the account. Click on the “Reset Account” link on the www.swanneye.com website or the SwannEye HD Pro software. Once you reset your account, you will not be able to use the previous account details to log in.

  • Page 36: Warranty Information

    You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swann’s repair centres.
  • Page 37 Swann Technical Support All Countries E-mail: tech@swann.com Telephone Helpdesk USA Toll Free 1-800-627-2799 USA Parts & Warranty 1-800-627-2799 (M-F, 9am-5pm US PT) AUSTRALIA 1300 138 324 NEW ZEALAND Toll Free 0800 479 266 0203 027 0979 MSWEYEHD080814E © Swann Communications 2014...

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