Owner Assistance - GMC Motor Home Operating Manual

Nature of problem
OWNER ASSISTANCE
The satisfaction and goodwill of the owners of GMC Motor Homes is of
primary concern to your service outlet and the GMC Truck & Coach
Division . Normally, any problems that arise in connection with the sales
transaction or the operation of your vehicle will be handled by your
dealer's Sales or Service Departments. It is recognized, however, that
despite the best intentions of everyone concerned, misunderstandings will
sometimes occur . If you have a problem that has not been handled to your
satisfaction through normal channels, we suggest that you take the follow-
ing steps
STEP ONE-Discuss your problem with a member of dealership manage-
ment . Frequently, complaints are the result of a breakdown in communica-
tions and can quickly be resolved by a member of the dealership manage-
ment . If the problem already has been reviewed with the Sales Manager
or Service Manager, or contact the Service Outlet Manager .
STEP TWO-Contact the GMC Truck & Coach Division Zone Office
closest to you listed on page 132 (or in Canada contact The General Motors
Zone Office) . When it appears that your problem cannot be readily re-
solved by the service outlet without additional assistance, the matter
should be called to the attention of the Zone's Owner Relations Depart-
ment and the following information provided :
Your name, address, telephone number
Year and model vehicle
Service Outlet's name and location
Vehicle's delivery date and mileage
STEP THREE-Contact the Owner Relations Manager, GMC Truck &
Coach Division, 660 South Blvd . East, Pontiac, Michigan 48053 (phone
313-335-4111 ; ext. 7677) or in Canada, contact the Owner Relations
Supervisor, General Motors of Canada Limited, Oshawa, Ontario (phone
416-644-6624) . If after an additional review of all facts involved he feels
that some further action can be taken, he will so instruct the Zone. In any
case, your letter will be acknowledged providing GMC Truck & Coach
Division's position in the matter .
When contacting the Zone or Home Office, please bear in mind that
ultimately your problem likely will be resolved in the service outlet utiliz-
ing the service outlet's facilities, equipment and personnel . It is suggested,
therefore, that you follow the above steps in sequence when pursuing a
problem .
Your purchase of a GMC Motor Home is greatly appreciated by both
your service outlet and GMC Truck & Coach Division . It is our sincere
desire to assist you in any way possible to assure your complete satisfaction
with your vehicle .
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