Owner Assistance - GMC MOTORHOME 1978 Operating Manual

OWNER ASSISTANCE
Your satisfaction and goodwill are important to your dealer and the
GMC Truck & Coach Division . Normally, any problems that concern the
sales transaction or the operation of your vehicle will be handled by your
dealer's Sales or Service Departments. Sometimes, however, despite the
best intentions of all concerned, misunderstandings can occur. If your
problem has not been handled to your satisfaction, we suggest you follow
these steps :
STEP ONE-Discuss your problem with a member of dealership manage-
ment.
Often complaints can be quickly resolved at that level. If the prob-
lem already has been reviewed with the Sales or Service Manager, contact
the Dealer himself or the General Manager.
STEP TWO-Contact the GMC Truck & Coach Division Zone Office
closest to you listed on page 139 (or in Canada contact the General Motors
Zone Office) . If your problem can't be quickly resolved by the dealership
without further help, contact the Zone's Customer Services Department
and provide them with
Your name, address, telephone number
Vehicle Identification Number*
Dealer's name and location
" Vehicle's delivery date and mileage
Nature of problem
STEP THREE-Contact the Customer Services Representative, GMC
Truck & Coach Division, 660 South Blvd. East, Pontiac, Michigan 48053
(phone 313-857-4547) . (In Canada, contact the Customer Services
Representative, Oshawa, Ontario, phone 416-644-6624.) The representa-
tive will review all the facts involved . Then, if it is felt that some further
action can be taken, the Zone will be so instructed . In any case, your con-
tact will be acknowledged providing GMC Truck & Coach Division's
position in the matter .
When contacting the Zone or Home Office, please bear in mind that
your problem likely will be resolved in the dealership, utilizing the dealer's
facilities, equipment and personnel. So it is suggested that you follow the
above steps in sequence when you have a problem.
Your purchase of a GMC Truck & Coach product is greatly appreciated
by both your dealer and GMC Truck & Coach Division. We want to help
you in any way we can to make sure you are completely satisfied with
your vehicle.
*Available from vehicle registration, title or vehicle identification plate.