Troubleshooting; Requesting Assistance Or Service - KitchenAid KEMS307D Use And Care Manual

R
equesting Assistance or
Service
If you need assistance or service in the U.S.A.:
1. If the problem is not due to
one of the items listed in the
"Trouble shooting" section
•
Call the KitchenAid Consumer Assistance
Center:
1-800-422-1230
One of our trained consultants
can instruct you in how to
obtain satisfactory operation
from your appliance or, if service is
necessary, recommend a qualified service
company in your area.
•
If you prefer, write to:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service
• Call your dealer or the repair service he
recommends.
• All service should be han-
SERVICE
dled locally by the dealer
from whom you purchased
the unit or an authorized
KitchenAid servicer.
• If you are unable to obtain the name of a
local authorized KitchenAid servicer, call
our Consumer Assistance Center tele-
phone number (see Step 1).
Don't forget, KitchenAid offers a full line of quality home appliances.
Built-In Refrigerators
Freestanding Refrigerators
50-Pound Ice Makers
Dishwashers
For more information on these appliances, or the one you have purchased, call our
toll free Consumer Assistance Center telephone number, 1-800-422-1230.
56
† :
† :
Trash Compactors
Hot Water Dispensers
Food Waste Disposers
Built-In Ovens
3. If you are not satisfied
with the action taken:
•
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
• Contact MACAP only when the dealer,
authorized servicer, and KitchenAid have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
• MACAP will in turn inform us of your action.
† When asking for help or service:
Please provide a detailed description of
the problem, your appliance's complete
model and serial numbers, and the pur-
chase date. (See the "A Note to You"
section.) This information will help us
respond properly to your request.
Ranges & Cooktops
Microwave Ovens
Washers & Dryers
Mixers & Blenders