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Philips Brilliance BDM3470UP User Manual

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EN User manual
Customer care and warranty
Troubleshooting & FAQs
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BDM3470UP

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Summary of Contents for Philips Brilliance BDM3470UP

  • Page 1 BDM3470UP www.philips.com/welcome EN User manual Customer care and warranty Troubleshooting & FAQs...

  • Page 2: Table Of Contents

    4.1 Resolution & Preset Modes ....30 5. Power Management ......31 6. Regulatory Information .....32 7. Customer care and warranty ..39 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy ..........39 7.2 Customer Care & Warranty ....41 8. Troubleshooting & FAQs ....44 8.1 Troubleshooting ..........44...

  • Page 3: Important

    1. Important • Please use approved power cord provided 1. Important by Philips all the time. If your power cord is missing, please contact with your local This electronic user’s guide is intended for service center. (Please refer to Customer anyone who uses the Philips monitor.

  • Page 4: Notational Descriptions

    1. Important • Temperature: 0-40°C 32-95°F 1.2 Notational Descriptions • Humidity: 20-80% RH The following subsections describe notational Important information for Burn-in/Ghost conventions used in this document. image Notes, Cautions and Warnings • Always activate a moving screen saver Throughout this guide, blocks of text may be program when you leave your monitor accompanied by an icon and printed in bold or unattended.

  • Page 5: Disposal Of Product And Packing

    Taking back/Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the important of...

  • Page 6: Setting Up The Monitor

    User’s Manual 保留备用 Monitor drivers SmartControl software mount area until the latch locks the Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. neck. (2) U se a screwdriver to tighten the...
  • Page 7 2. Setting up the monitor Connect to PC Connecting to your PC 1. Connect the power cord to the back of the monitor firmly. 2. Turn off your computer and unplug its power cable. 3. Connect the monitor signal cable to the video connector on the back of your computer.

  • Page 8: Operating The Monitor

    2. Setting up the monitor Customize your own “USER” key 2.2 Operating the monitor This hot key allows you to setup your favorite Description of the control buttons function key. 1. Press button on the front bezel to enter OSD Menu Screen. ...
  • Page 9 Audio What is On-Screen Display (OSD)? Audio In On-Screen Display (OSD) is a feature in all HDMI Philips LCD monitors. It allows an end user to DisplayPort adjust screen performance or select functions of the monitors directly through an on-screen Independent audio playback, regardless of instruction window. A user friendly on screen...

  • Page 10: The Osd Menu

    2. Setting up the monitor The OSD Menu Resolution notification Below is an overall view of the structure of This monitor is designed for optimal the On-Screen Display. You can use this as a performance at its native resolution, reference when you want to work your way 3440 x 1440 @ 60 Hz.

  • Page 11: Multiview

    PC and Notebook side-by-side simultaneously, making complex multi-tasking work a breeze. Why do I need it? With the ultra high resolution Philips MultiView display, you can experience a world of connectivity in a comfortable way in the office or at home. With this display, you can conveniently enjoy multiple content sources at one screen.
  • Page 12 2. Setting up the monitor How to enable MultiView by hotkey? • Press ▲ or ▼ button to select main menu [PiP / PbP], then press button. 1. Press the hotkey directly on the front bezel. • Press ▲ or ▼ button to select [PiP / PbP Mode], then press button. • Press ▲ or ▼ button to select [PiP] or [PbP]. • Now you can move backward to set the [PiP / PbP Input], [PiP Size], [PiP Position]., or [Swap].
  • Page 13 2. Setting up the monitor • PiP / PbP Input: There are four different • Swap: The main picture source and the video input to choose as the sub display sub picture source swapped on the source: [DVI], [HDMI], and [DisplayPort]. display.

  • Page 14: Remove The Base Assembly For Vesa Mounting

    2. Setting up the monitor Note 2.4 Remove the Base Assembly for This monitor accepts a 100mm x 100mm VESA Mounting VESA-Compliant mounting interface. Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury. 100mm 1.

  • Page 15: Mhl (Mobile High-Definition Link) Introduction

    An optional MHL cable allows you to simply connect your MHL capable mobile device to this large Philips MHL display, and watch your HD videos come to life with full digital sound. Note Now not only you can enjoy your mobile • The port marked [MHL-HDMI] is the...

  • Page 16: Image Optimization

    This mode significantly enhances readability and productivity when How does it work? you’re working with spreadsheets, PDF files, SmartImage is an exclusive, leading edge Philips scanned articles or other general office technology that analyzes the content displayed applications.

  • Page 17: Smartcontrast

    3.3 Philips SmartControl Premium contrast are adjusted and backlighting The new SmartControl Premium software finetuned for just right display of everyday by Philips allows you to control your monitor office applications and lower power via an easy to use on-screen graphic interface. consumption.
  • Page 18 3. Image Optimization • You can adjust more options without wizard by Standard pane. Start with Standard pane Adjust menu • Adjust Menu allows you to adjust Brightness, Contrast, and Resolution. • You can follow the instruction and do the adjustment.
  • Page 19 3. Image Optimization 1. "Show Me" starts color calibration tutorial. 2. Start - starts the 6-step color calibration sequence. 3. Quick View loads the before/after images. 4. To return to Color home pane, click the Cancel button. 5. Enable color calibration - by default is on. If unchecked, does not allow for color calibration to happen, dimes out start and quick view buttons.
  • Page 20 3. Image Optimization First Color Calibration Screen Eco Power menu • Previous button is disabled until the second color screen. • Next goes to the succeeding target (6-targets). • Final next goes File > Presets pane. Options menu • Cancel closes the UI and returns to the plug in page.
  • Page 21 3. Image Optimization Option>Auto Pivot. menu. Disabled removes SmartControl Premium from the right click context menu. • Enable Task Tray icon is checked (On) by default. Enable context menu shows the task tray menu for SmartControl Premium. A right click on the task tray icon displays the menu options for Help, Technical Support.
  • Page 22 3. Image Optimization To enable Theft Deterrence, click on On button Help>Version - Will only be active when to bring up the following screen: selecting Version from the drop- down Help menu. On a non-supported display capable of • User can enter PIN between 4 and 9 digits DDC/CI, only the Help and Options tabs are numbers only.
  • Page 23 3. Image Optimization • Technical Support - Displays the tech support page. • Check for Update - Takes the user to PDI Landing and checks the user’s version against the most current available. • About - Displays detailed reference information: product version, release information, and product name.

  • Page 24: Smartdesktop Guide

    3. Image Optimization Drag and Drop Windows 3.4 SmartDesktop Guide Once the partitions are configured and Align to SmartDesktop partition is selected a window can be dragged into the region and it will automatically align. SmartDesktop is in SmartControl Premium. When the window and mouse cursor are within Install SmartControl Premium and select the region, the region will become highlighted.
  • Page 25 3. Image Optimization 3. Identify Partition – Displays the outline grid and easy way to manage the desktop as well as sending any window to any partition without on the desktop for the current partition. having to drag and drop. Move the cursor into 4.
  • Page 26 3. Image Optimization Task Tray Right Click The task tray also contains most of the features supported in the title bar (with the exception of automatically sending a window to any partition). • Find Windows – In some cases, the user may have sent multiple windows to the same partition.
  • Page 27 3. Image Optimization SmartDesktop Partition Definitions Name Description Image Full Desktop Applies all settings to the entire desktop. Vertical Assesses the screen resolution and divides the display into two evenly sized vertical regions. For 90/270 maintain vertical configuration. Horizontal Assesses the screen resolution and divides the display into two evenly sized horizontal regions.
  • Page 28 3. Image Optimization Name Description Image Horizontal Split Top Assesses the screen resolution and divides the display into two evenly sized horizontal regions, the top region is single, the bottom region is spilt into two evenly sized regions For 90 Partition 1 on right side Vertical Partition 2&3 on left side Vertical.

  • Page 29: Technical Specifications

    4. Technical Specifications 4. Technical Specifications Picture/Display Monitor Panel Type AH-IPS Backlight Panel Size 34" W (86.7 cm) Aspect Ratio 21:9 Pixel Pitch 0.232 x 0.232 mm Brightness 320 cd/m² SmartContrast 40,000,000:1 Contrast Ratio (typ.) 1000:1 Response Time 14ms (GtG) SmartResponse 5ms (GtG) VGA: 2560x1080 @ 60Hz Optimum Resolution DVI/HDMI: 3440x1440 @ 30Hz, 2560x1080 @ 60Hz DisplayPort: 3440x1440 @ 30Hz, 3440x1440 @ 60Hz...
  • Page 30 4. Technical Specifications Picture/Display Swivel -170 / +170 degree Height adjustment 180mm Pivot 90 degree Power On Mode 65.6W (typ.), 102W (max.) Sleep (Standby) <0.4W <0.3W Off (AC switch) On Mode(ECO mode) 40.8W (typ.) Power(EnergyStar test method) AC Input Voltage AC Input Voltage AC Input Voltage Energy Consumption at 100VAC , 50Hz at 115VAC , 60Hz at 230VAC, 50Hz...
  • Page 31 Finish Texture Note 1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country. 2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.

  • Page 32: Resolution & Preset Modes

    4. Technical Specifications The factory default setting DisplayPort v1.1 4.1 Resolution & Preset Modes supports to the resolution 3440x1440 @ 30 Hz. For optimized resolution 3440x1440 @ 60Hz, Maximum Resolution please enter to OSD menu and change the 2560 x 1080 @ 60 Hz (analog input) setting to DisplayPort v1.2, also please make 3440 x 1440 @ 60 Hz (digital input) sure your graphic card supports DisplayPort Recommended Resolution...

  • Page 33: Power Management

    5. Power Management 5. Power Management If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will 'wake up' automatically.

  • Page 34: Regulatory Information

    6. Regulatory Infomation Packaging 6. Regulatory Information Limits on hazardous substances in product packaging. Packaging prepared for recycling Congratulations! Ergonomic, User-centered design This product is TCO Certified - for Sustainable Visual ergonomics in products with a display. Adjustability for user comfort (displays, TCO Certified is an international headsets) Acoustic performance-protection third party sustainability against sound spikes (headsets) and fan noise certification for IT products.
  • Page 35 2010+A12:2011+A2:2013(Safety on hazardous substances in electrical and requirement of Information Technology electronic equipment have been adhered to Equipment). in order to make Philips monitors safe to use • EN55022:2010(Radio Disturbance throughout its life cycle. requirement of Information Technology EPEAT Equipment).
  • Page 36 6. Regulatory Infomation Energy Star Declaration Changes or modifications not expressly approved by the party responsible for (www.energystar.gov) compliance could void the user's authority ® As an ENERGY STAR Partner, we to operate the equipment. have determined that this product Use only RF shielded cable that was supplied ®...
  • Page 37 6. Regulatory Infomation EN 55022 Compliance (Czech Republic Only) Cependant, rien ne peut garantir l'absence d'interférences dans le cadre d'une installation particulière. Si cet appareil est la cause d'interférences nuisibles pour la réception des signaux de radio ou de télévision, ce qui peut être décelé en fermant l'équipement, puis en le remettant en fonction, l'utilisateur pourrait essayer de Polish Center for Testing and Certification...
  • Page 38 6. Regulatory Infomation North Europe (Nordic Countries) Information Ergonomie Hinweis (nur Deutschland) Der von uns gelieferte Farbmonitor entspricht Placering/Ventilation den in der "Verordnung über den Schutz vor VARNING: Schäden durch Röntgenstrahlen" festgelegten FÖRSÄKRA DIG OM ATT HUVUDBRYTARE Vorschriften. OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS.
  • Page 39 6. Regulatory Infomation EU Energy Label China RoHS The People's Republic of China released a regulation called "Management Methods for Controlling Pollution by Electronic Information Products" or commonly referred to as China RoHS. All products produced and sold for China market have to meet China RoHS request.
  • Page 40 For more レビジョン受信機に近接して使用される information about where you can drop off your と、 受信障害を引き起こすことがありま waste equipment for recycling in India please す。 visit the below web link. 取扱説明書に従って正しい取り扱いをし て下さい。 http://www.india.philips.com/about/sustainability/ recycling/index.page 化学物質表 粗分類 Cr6+ PBBs PBDEs 前面ベゼル 环保使用期限...

  • Page 41: Customer Care And Warranty

    No manufacturer can guarantee the types of bright dot defects. that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type.
  • Page 42 Because pixel and sub pixels defects of the percent brighter than neighboring dots while same type that are near to one another may be a green bright dot is 30 percent brighter than more noticeable, Philips also specifies tolerances neighboring dots. for the proximity of pixel defects. Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'.

  • Page 43: Customer Care & Warranty

    7.2 Customer Care & Warranty For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region:...
  • Page 44 Estonia FUJITSU +372 6519972(workshop) Georgia Esabi +995 322 91 34 71 +36 1 814 8080(General) Hungary Profi Service +36 1814 8565(For AOC&Philips only) Kazakhstan Classic Service I.I.c. +7 727 3097515 +371 67460399 Latvia ServiceNet LV +371 27260399 +370 37 400160(general)
  • Page 45 +603 5102 3336 Sat. 8:30am-12:30am Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm Philips Electronics Singapore Mon.~Fri. 9:00am-6:00pm Singapore Pte Ltd (Philips Consumer Care (65) 6882 3966 Sat. 9:00am-1:00pm Center) Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00 Axis Computer System Co., Thailand (662) 934-5498 Mon.~Fri.

  • Page 46: Troubleshooting & Faqs

    Philips customer service representative. • Disconnect the monitor from mains power source immediately for safety Common Problems • Contact with Philips customer service No Picture (Power LED not lit) representative immediately. • Make sure the power cord is plugged into...

  • Page 47: Smartcontrol Premium Faqs

    LED Setup in OSD main Controls. Image appears blurred, indistinct or too dark For further assistance, refer to the Consumer • Adjust the contrast and brightness on Information Centers list and contact Philips On-Screen Display. customer service representative. An "after-image", "burn-in" or "ghost image"...

  • Page 48: General Faqs

    I forgot my PIN for Theft Deterrence (.inf and .icm)? Function. How can I do? Ans.: T hese are the driver files for your Ans.: Philips Service center has a right to monitor. Follow the instructions in your ask for legitimate identification and user manual to install the drivers. Your...
  • Page 49 Can I connect my LCD monitor to any no pressure or force applied to the PC, workstation or Mac? panel surface side. This may affect your Yes. All Philips LCD monitors are fully Ans.: warranty conditions. compatible with standard PCs, Macs How should I clean the LCD surface? and workstations.

  • Page 50: Multiview Faqs

    8. Troubleshooting & FAQs your screen. "Burn-in", "after-imaging", 8.4 Multiview FAQs or "ghost imaging" is a well-known phenomenon in LCD panel technology. Why I cannot activate PiP or PbP In most cases, the "burned in" or when the sources are DVI and HDMI? "atter-imaging"...
  • Page 51 © 2014 Koninklijke Philips N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. Specifications are subject to change without notice. Version: BDM3470E1L...

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