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EN User manual
Customer care and warranty
Troubleshooting & FAQs
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BDM3270QP

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Summary of Contents for Philips Brilliance BDM3270QP/00

  • Page 1 BDM3270QP www.philips.com/welcome EN User manual Customer care and warranty Troubleshooting & FAQs...
  • Page 2: Table Of Contents

    4.1 Resolution & Preset Modes ....19 4.2 Crystalclear ..........19 5. Power Management ......20 6. Customer care and warranty ..21 6.1 Philips’ Flat Panel Displays Pixel Defect Policy ..............21 6.2 Customer Care & Warranty ....23 7. Troubleshooting & FAQs ....27 7.1 Troubleshooting ..........27 7.2 General FAQs ..........28...
  • Page 3: Important

    1. Important • Please use approved power cord provided 1. Important by Philips at all times. If your power cord is missing, please contact your local service This electronic user’s guide is intended for center. (Please refer to Customer Care anyone who uses the Philips Display.
  • Page 4: Notational Descriptions

    1. Important • Temperature: 0-40°C 32-95°F 1.2 Notational Descriptions • Humidity: 20-80% RH The following subsections describe notational Important information for Burn-in/Ghost conventions used in this document. image Notes, Cautions and Warnings • Always activate a moving screen saver Throughout this guide, blocks of text may be program when you leave your display accompanied by an icon and printed in bold or unattended.
  • Page 5: Disposal Of Product And Packing

    Taking back/Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the important of...
  • Page 6: Setting Up The Display

    (1) G ently attach the neck to the VESA User’s Manual 保留备用 Display drivers mount area until the latch locks the Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. neck. * CD...
  • Page 7 2. Setting up the monitor Connect to PC Connecting to your PC 1. Connect the power cord to the back of the display firmly. 2. Turn off your computer and unplug its power cable. 3. Connect the display signal cable to the video connector on the back of your computer.
  • Page 8: Operating The Display

    2. Setting up the monitor Customize your own “USER” key 2.2 Operating the display This hot key allows you to setup your favorite Description of the control buttons function key. 1. Press button on the front bezel to enter OSD Menu Screen. ...
  • Page 9 Audio Source What is On-Screen Display (OSD)? Audio In On-Screen Display (OSD) is a feature in all MHL-HDMI Philips LCD displays. It allows an end user to DisplayPort adjust screen performance or select functions of the displays directly through an on-screen Independent audio playback, regardless of instruction window. A user friendly on screen...
  • Page 10 2. Setting up the monitor The OSD Menu Resolution notification Below is an overall view of the structure of This display is designed for optimal performance the On-Screen Display. You can use this as a at its native resolution, reference when you want to work your way 2560 x 1440 @ 60 Hz.
  • Page 11 2. Setting up the monitor Physical Function Pivot Tilt 20˚ -5˚ 0˚ 90˚ Swivel +170˚ -170˚ Height adjustment 180mm...
  • Page 12: Multiview

    OSD menu. Why do I need it? 1. Press button on the front bezel to With the ultra high resolution Philips enter OSD Menu Screen. MultiView display, you can experience a world PIP/PBP Mode of connectivity in a comfortable way in the...
  • Page 13 2. Setting up the monitor • PIP Size: When PIP is activated, there are Open up a sub-window of [Small], three sub-window sizes to choose: another signal source. [Middle], [Large]. (main) Small Middle Large (main) When the sub source is not detected: (main) • PIP Position: When PIP is activated, there...
  • Page 14: Remove The Base Assembly For Vesa Mounting

    2. Setting up the monitor wap A and B source in [PBP] mode: 2.4 Remove the Base Assembly for VESA Mounting Before you start disassembling the display base, ↔ (main) (main) please follow the instructions below to avoid any possible damage or injury. 1.
  • Page 15: Mhl (Mobile High-Definition Link) Introduction

    An optional MHL cable allows you to simply connect your MHL capable mobile device to this large Philips MHL display, and watch your HD videos come to life with full digital sound. Note Now not only you can enjoy your mobile • The port marked [MHL-HDMI] is the only...
  • Page 16: Image Optimization

    This mode significantly enhances readability and productivity when How does it work? you’re working with spreadsheets, PDF files, SmartImage is an exclusive, leading edge Philips scanned articles or other general office technology that analyzes the content displayed applications.
  • Page 17: Smartcontrast

    LCD backlighting for clearer, crisper and brighter displays. Typical uniformity is measured images or dimming backlighting for clear display around 75-80%. By enabling Philips of images on dark backgrounds. SmartUniformity feature, display uniformity Why do I need it? is increased to above 95%.
  • Page 18: Technical Specifications

    4. Technical Specifications 4. Technical Specifications Picture/Display Display Panel Type AMVA Backlight Panel Size 32" W (81.3 cm) Aspect Ratio 16:9 Pixel Pitch 0.27675 x 0.27675 mm SmartContrast 50,000,000:1 Response Time 12ms (GtG) SmartResponse 4ms (GtG) VGA: 1920 x 1080 @ 60Hz DVI-Dual Link: 2560 x 1440 @ 60Hz Optimum Resolution HDMI: 2560 x 1440 @ 60Hz DisplayPort: 2560 x 1440 @ 60Hz...
  • Page 19 4. Technical Specifications Stand Tilt -5 / +20 degree Swivel -170 / +170 degree Height adjustment 180mm Pivot 90 degree Power AC Input Voltage AC Input Voltage AC Input Voltage Consumption at 100VAC , 50Hz at 115VAC , 60Hz at 230VAC, 50Hz Normal Operation 62.30W (typ.) 62.10W (typ.)
  • Page 20 Finish Texture Note 1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country. 2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.
  • Page 21: Resolution & Preset Modes

    CAD-CAM solutions, using 3D graphic applications or a financial 48.36 1024 x 768 60.00 wizard working on huge spreadsheets, this 60.02 1024 x 768 75.03 Philips display will give you Crystalclear images. 44.77 1280x 720 59.86 63.89 1280 x 1024 60.02 79.98 1280 x 1024 75.03...
  • Page 22: Power Management

    5. Power Management 5. Power Management If you have VESA DPM compliance display card or software installed in your PC, the display can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the display will 'wake up' automatically.
  • Page 23: Customer Care And Warranty

    No manufacturer can guarantee types of bright dot defects. that all panels will be free from pixel defects, but Philips guarantees that any display with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type.
  • Page 24 Because pixel and sub pixels defects of the percent brighter than neighboring dots while same type that are near to one another may be a green bright dot is 30 percent brighter than more noticeable, Philips also specifies tolerances neighboring dots. for the proximity of pixel defects. Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'.
  • Page 25: Customer Care & Warranty

    If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased. Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details. Philips Customer Care Center number listed below. •...
  • Page 26 Estonia FUJITSU +372 6519972(workshop) Georgia Esabi +995 322 91 34 71 +36 1 814 8080(General) Hungary Profi Service +36 1814 8565(For AOC&Philips only) Kazakhstan Classic Service I.I.c. +7 727 3097515 +371 67460399 Latvia ServiceNet LV +371 27260399 +370 37 400160(general)
  • Page 27 Tel: +852 2619 9639 Macau Technology Ltd. Sat. 9:00am-1:00pm Macau:Tel: (853)-0800-987 Tel: 1 800 425 6396 India REDINGTON INDIA LTD Mon.~Fri. 9:00am-5:30pm SMS: PHILIPS to 56677 +62-21-4080-9086 (Customer Mon.~Thu. 08:30-12:00; PT. CORMIC SERVISINDO Hotline) Indonesia 13:00-17:30 PERKASA +62-8888-01-9086 (Customer Fri. 08:30-11:30; 13:00-17:30 Hotline) Mon.~Fri.
  • Page 28 6. Customer care and warranty Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00 +84 8 38248007 Ho Chi Minh FPT Service Informatic City Mon.~Fri. 8:00-12:00, 13:30- Vietnam Company Ltd. - Ho Chi Minh +84 5113.562666 Danang City 17:30,Sat. 8:00-12:00 City Branch +84 5113.562666 Can tho Province EA Global Supply Chain Philippines...
  • Page 29: Troubleshooting & Faqs

    Philips customer service representative. • Disconnect the display from mains power source immediately for safety Common Problems • Contact with Philips customer service No Picture (Power LED not lit) representative immediately. • Make sure the power cord is plugged into...
  • Page 30: General Faqs

    1440 @ 60 Hz. damage mentioned above is not covered • Shut down your computer, disconnect your under your warranty. old display and reconnect your Philips LCD Image appears distorted. Text is fuzzy or display. blurred. • Turn on your display and then turn on your • Set the PC’s display resolution to the same...
  • Page 31 PC, workstation or Mac? panel surface side. This may affect your warranty conditions. Yes. All Philips LCD displays are fully Ans.: compatible with standard PCs, Macs How should I clean the LCD surface? and workstations.
  • Page 32 7. Troubleshooting & FAQs Yes, the displays are Plug-and-Play Ans.: Attention compatible with Windows 8.1/8/7/Mac Display control unlocked Q11: What is Image Sticking, or Image Burn- in, or After Image, or Ghost Image in LCD panels? Attention Ans.: Uninterrupted display of still or static images over an extended period Display control locked may cause "burn in", also known as...
  • Page 33: Multiview Faqs

    7. Troubleshooting & FAQs 7.3 Multiview FAQs Why I cannot activate PIP or PBP when the sources are DVI and HDMI? Ans.: Please refer to below table for the main source and its supporting sub source. SUB SOURCE POSSIBILITY (xl) MHL- Inputs VGA DP...
  • Page 34 © 2016 Koninklijke Philips N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. Specifications are subject to change without notice. Version: BDM3270E2T...

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